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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,102 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,102 reviews

April 01, 2021

Over booked car wasn’t ready when they said it would be. Extremely busy felt rushed. Too xxxx far from home and work. An Inconvenience More

by Bernie1179
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Apr 19, 2021 -

Nissan of Richmond responded

Bernie, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out so that we can speak directly, we’d love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Helpful
March 31, 2021

Great service and attentiveness. Not too pushy at all. They were organized and fast. I knew exactly what I wanted and they accommodated that request. More

by curtis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samiah Ortiz
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Apr 01, 2021 -

Nissan of Richmond responded

Thank you, Curtis, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Helpful
March 31, 2021

I'm on the road a lot and fast, dependable vehicle maintenance is a must. I turned to Nissan of Richmond and they surpassed my expectations, going beyond excellent service, but providing peace of mind More

by ldblocker2.0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Mar 31, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

Helpful
March 31, 2021

I had an easy in and out appointment for a state inspection and oil change. Everyone was friendly. I appreciated that they could squeeze me in next day. More

by ckcarr2487
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
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Apr 01, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Apr 01, 2021 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience. Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

Helpful
March 31, 2021

Very quick in and out drive up service. My rep was very nice and courteous and made sure my vehicle was set for my next visit. Seth was fantastic. The only thing I would have liked is a more thorough revie More

by Leesh Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Report | Print
Apr 01, 2021 -

Nissan of Richmond responded

Thank you, Leesh, for your business and this review. We're happy to hear Chandra and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Apr 01, 2021 -

Nissan of Richmond responded

Thanks for rating your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Helpful
March 31, 2021

I truly enjoy my Rogue. Recently I took my Rogue in for service. When returned, they had not reset the service alert. I set it myself, wanting to ensure it's serviced as scheduled. More

by lopezcliff62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
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Apr 01, 2021 -

Nissan of Richmond responded

Thank you for taking the time to submit a review. We take pride in good customer service and happy our service team was such a big help however regret that the service alert reset was inadvertently missed. If you would like to further discuss your concerns, feel free to contact me at your convenience. Paula Quick Owner Loyalty Manager

Helpful
March 31, 2021

Always helps me when I come in and make sure I’m take care of Me . Her customer service is always great and happy to help More

by BRADLEY70190
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Apr 01, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Helpful
March 30, 2021

Derek was great! He was very helpful and remained in constant contact with me providing updates the entire time my car was at the dealership for service. More

by GMALANIMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Mar 30, 2021 -

Nissan of Richmond responded

We are very happy to hear Derek provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Helpful
March 30, 2021

Great dealership. My recent visit to the service department has been the best since I’ve been doing business with you guys. The Rep I worked with was very polite and knowledgeable of my vehicle. More

by EPHARRISJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Mar 30, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Derek met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Helpful
March 30, 2021

Daniel Reading-did a great job with offering me a great deal on my fourth Nissan Altima. I can in for inspection and a minor repair and walk out with a new Nissan, thanks again guys!! More

by V.mahone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Reading
Report | Print
Mar 30, 2021 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. I'm glad to hear that Daniel was able to assist you with choosing the perfect vehicle and that you had another positive experience. We appreciate you being a loyal customer! We hope you will continue to enjoy your 4th new Altima! Paula Quick Owner Loyalty Manager

Helpful
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