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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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February 21, 2023

My experience here was great. Always my nissan dealership of choice in the Hampton roads or Richmond area. More

by jgregory.asphalt.maintenance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 21, 2023 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

February 21, 2023

The service manager Scott was excellent however the service person Donnie who checked me in should be replaced. She wouldn't listen to me, she was extremely rude and kept telling me my warranty had exp More

by maxinewhite2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
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Feb 21, 2023 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Paula Quick Owner Loyalty Manager

Feb 21, 2023 -

maxinewhite2009 responded

Ms. Quick, My email is maxinewhite2009@yahoo.com. I would love to work this out and as I stated Scott, your service manager, was absolutely wonderful. Since 2017 i have purchased 6 brand new cars from Nissan and this is the first time I've regretted using a Nissan service department.

February 21, 2023

Great dealership service providers are great. Overall service was excellent. My service advisor Debbie is awesome. More

by trhubb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Debbir here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

February 20, 2023

Debbie was the best! Great customer service and very personable..I would come back because of her and the great work Nissan does on my truck More

by CGERARDI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

February 20, 2023

His customer service, knowledge, and solutions were outstanding, His timing of the service/repairs my vehicle needed was on point. More

by MMJONES64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Prince
Report | Print
Feb 21, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

February 20, 2023

Donnie was great. Make sure you Keep her. She knew what she was doing and super nice More

by VICKIHPRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Johnny Prince
Report | Print
Feb 21, 2023 -

Nissan of Richmond responded

Thank you for your business, Vicki. We appreciate this five-star review. We're happy to hear that Donnie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We're always happy to help. Paula Quick Owner Loyalty Manager

February 20, 2023

I was satisfied with the service my car received and my customer service representative was nice and explained everything the mechanics did with my car. Keep up the great work! More

by DBALL231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 20, 2023 -

Nissan of Richmond responded

Thank you for the great rating for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

February 20, 2023

Carmen was exceptional to work with. She was pleasant, knowledgeable, and stayed in contact with us regarding the diagnostic testing and schedule for repair. We would definitely go back More

by TAMMYNATOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 21, 2023 -

Nissan of Richmond responded

Thank you, Tammy, for taking the time to leave us a great review. We are very happy to hear that Carmen provided you with a positive experience! We look forward to sharing your compliments with Carmen and our crew. We sincerely value your business, Tammy. Paula Quick Owner Loyalty Manager

February 20, 2023

Everyone is friendly and ensure a good experience. I am very pleased with the service I receive. More

by SFOUBERT68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
Report | Print
Feb 21, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

February 20, 2023

Date of service went well. Sat there and waited for the car. No complaints. If clients set up an appointment to bring their car in, wouldnt the wait time be less. Wait time end More

by SARATARTAL1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know name
Report | Print
Feb 21, 2023 -

Nissan of Richmond responded

Thank you for your business, Sara. We appreciate you taking the time to leave us a review. We'll be sure to share your comments with our crew. We're sorry for the long wait. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

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