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Nissan of Rivergate - Service Center

4.5

313 Lifetime Service Reviews

1550 Gallatin Pike North, Madison, Tennessee 37115

313 Reviews of Nissan of Rivergate - Service Center

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July 01, 2018

"Super Service"

- carolg

I always have a good experience at Nissan of Rivergate. They keep me well informed as to what my needs are. The service and service representatives, especially Betsy, are exceptional. The amenities in the waiting lounge are good, as well.

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Recommend Dealer
Yes
Employees Worked With
Betsy Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 25, 2018

"Robbed with a smile"

- Screwed over

I was robbed with a smile Friday. I thought when you needed help the dealer ship would be the one to help .. turns out I’m wrong . I have a 07 Nissan Frontier with a bad fuel line leak that needed to be replaced . Nissan kept my truck all day then told me they would have to take the cab and the bed off my truck to replace the fuel line (because they didn’t want to do it ) then charged me 265 dollars to tell me what I already knew . Sound fair ? Sounds lazy and dirty to me

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Recommend Dealer
No
Employees Worked With
Kevin
March 02, 2018

"They go way beyond excellence in performance!"

- paintedponies77

They walked out to me with a smile and handshake, asked if I wanted something to drink. Then discussed my reason /appointment for assistance. Give me a timeline immediately as to how long it may take. The floor and rooms were clean, smelled fresh, especially the coffee. Other staff walked over and greeted me during my wait. Very detailed with explaining maintenance/repair for future. Made me want to come back. And I TRUST this Dealership.

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Recommend Dealer
Yes
Employees Worked With
Dallas Tinch, Service Advisor
February 25, 2018

"Awesome dealership "

- carolg

It is always a pleasure to do business with Nissan of Rivergate. The service is great, the service reps are awesome, and the amenities in the waiting area are super. The dealership never tries to sell me anything I don’t need, and they check my car well to let me know what it DOES need. I like the one-on-one rewards, as well.

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Recommend Dealer
Yes
Employees Worked With
Betsy Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 01, 2018

"Still waiting for my issue to be resolved"

- ophelia667

My car radio stopped working. I contacted J.P. at Enterprise where I bought my car. (Enterprise is awesome). JP gave me my extended warranty info and recommended Nissan of Rivergate Service Center. I called and was told to bring my car the next morning which was October 26th The gentlemen that I spoke to on the phone was the man who would be taking care of my car. I believe his name was Leno.I explained that I had a broken hip, femur and asked how long the process is and Leno said it wouldn't take long since there wouldn't be a lot of clients in the morning. When I arrived I was told I would have to pay the $99.00 evaluation fee out of pocket. I was told by JP and my extended warrenty company that I wouldn't have to pay this fee. I explained this and was told again I would have to pay the fee. After I explained again that I didn't have to pay and I wasn't comfortable signing a form stating I was responsable Leno excused himself. I waited in the waiting room for quite sometime. Leno came back and stated that the $99.00 fee was covered by the warrenty company. I still was told I had to sign the form otherwise my car wouldn't be evaluated. Leno left to evaluate my car. It took a few hours and I sat in the waiting room. When Leno came back he told me my car had an electrical failure and that is why my radio/cd player doesn't work.Leno let me know that they were going to have to order the part and that by the latest they would have the part installed in my car and my car would be ready for me to pick up by friday. I explained to Leno that I was a single mom and I asked if I could keep my car to use and bring the car back when the part arrived at the dealership for the part to be installed for the electical failure. Leno said I should leave the car and because the dash was taken apart to get the stereo out and that I would have to wait till they put everything back together. I told him I wasn't prepared to leave the car. I explained that I needed the car and that I could bring it back when the part came in.I was told that they would get the part in by the latest on Wed.Leno said it was going to be more work for the guys and that I would have to wait longer the next time for them to take the stereo out. I said again that I couldn't be without a car because I don't have family to rely on. He seemed frustrated with me and said to wait . I felt bad and apologized even though I didn't know why he assumed that I was going to be able to leave my car there for a week. Leno said he would call me as soon as the part came. Then Leno told me that there were other services the car needed but they weren't covered. Leno said my brake fluid needed to be changed because it was dirty. I was surprised by this because in my service manual it isn't due for that. I knew for fact it was done prior to me buying the car. I was told it was $89.99. The I was told a belt needed to be replaced. I inquired what specific belt. Leno said don't worry and that he can take care of it but it needed to be done asap otherwise if it breaks my car won't run. I explained I couldn't do that right now because I am on disability but I would get it done in a month when my m one came. After that Leno told me I would have to wait because the car stereo was not installed because they assumed I would leave my car there. Leno explained how it would be easier if I left the car there but I told him I could not.We waited again for sometime for the stereo to be put back. The time there was a lot longer than I was told so I was in quite a bit of pain and wanted to go home. Finally, the stereo was put back and I asked Leno for the paperwork on the work they were going to do for the electrical failure and the other repairs. Leno said he would give it to me when I came in for the repair. I left with no paperwork against my better judgement. We got in the car and were driving down the road. my son said "hey, the time is showing on the stereo! Remember the stereo had "electrical failure."I was very surprised by this and I had my son try the radio. lo and behold the stereo worked and every component on the stereo. Also, my bluetooth was working. Everything was 100% operable...with a total electrical failure that needed a part ordered and installed to make it work again?It didn't make any sense at all. Granted my education is in I.T. but I know enough about power supply and electricity to know that if a car has an electrical failure the power cannot get to the source that is needing it. I was completetly frustrated at this time and in a lot of pain after waiting double the time Leno said. I just wanted to get home. Well, wed came and passed. I never recieved a phone call. I was healing from an injury so the next time i called was on11/13. Leno wasn't available and I left a message. Then I called 12/22 and once agin left a message because leno wasn't available. Finally, on Jan 11 I spoke to someone. I believe the ladies name is betsey. btw, I have proof of all the calls I made and I have my call log to prove no one called me. When I explain or try to explain the issue (kept being put on hold or interupted) I find out Leno isn't even there anymore. Then the lady has the nerve to question me why I didn't call earlier!!Are you kidding me. At this point it was a battle for me to remain proffessional. I asked her why they didn't call in response. At first the couldn't locate my records and then she finally found them. I asked her what is going on and she wouldn't give me a response other than she needs to look into it. she said she wanted to call leno. wait! I thought he was no longer employed. I explained my concerns and while talking about the brake fluid she interupts me to say it isn't strange to replace you fluid and starts telling me the miles f when you should and the time frame I explained that if she didn't interupt me she would have heard it has already been done and it wasn't time to do it again. I didn't get to tell her about the miracle that my stereo was wroking with an electrical failure because she told me she was very busy and had to call me back.Betsy said it would be monday before she could call because the are busy. I was just frustrated. I waited since october but now I need to wait once again. Never a sorry for your inconvience. All I got was someone questioning me of why I didn't chase after them to do what they were paid to do. Well, I am still waiting on that call. I never got it.Also when I contacted the online service for nissan to request the contact info for corporate office or the manager I was told that she didn't have it. I have all the screenshots for that conversation. I am more than frustrated and I cannot believe this is how a customer is treated. At this point I have tried to work with everyone in a professional manner and I have been ignored and iied to. If I don't get a call by Monday I am calling the extended warrenty company and letting them know everything and sending them my documented proof as well as contacting the BBB. I will also contact JP at enterprise and let him know how I was treated. something fishy is going on with the supposed "electric failure" and there may be other agaencies as well that would like to hear my issues with the Service Center at Nissan Rivergate. This has been a horrible experience. Please excuse the typo's.

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Recommend Dealer
No
Employees Worked With
Leno Rivera
October 21, 2017

"A1 Service Center"

- carolg

Nissan of Rivergate always exceeds my expectations. They never try to sell me anything I don’t need, the service and service reps are always outstanding and the amenities in the waiting area are superb.

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Recommend Dealer
Yes
Employees Worked With
Betsy Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 12, 2017

"First Class!"

- Chris Head

These guys always look after me! I have used Nissan of Rivergate for years and I'm always happy, the work is quality and the prices fair.

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Recommend Dealer
Yes
Employees Worked With
Betsy Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 26, 2017

"Fast and efficient service."

- Jimmy Vaughn

As the title says, fast and efficient service with a smile and a willingness to help in what ever way I might need. GOOD JOB!!!!!!!!!!!!!!!!!

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Recommend Dealer
Yes
Employees Worked With
Betsy Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 22, 2017

"Nissan of Rivergate is an awesome dealership"

- carolg

I always have a great experience when I have my car serviced at Nissan of Rivergate. The people there are courteous, knowledgeable and efficient, especially Betsy. They don't try to sell me anything that I don't need, and their charges are reasonable. They tell me how long I can expect the job to take, and they keep me informed and updated while I wait. In the waiting area they have nice amenities such as popcorn, doughnuts, coffee, and water. I also earn reward points for each dollar I spend and can use those points at my next visit. I highly recommend Nissan of Rivergate. They have never disappointed me.

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Recommend Dealer
Yes
Employees Worked With
Betsy Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 07, 2017

"Awesome Experience "

- Capps, Jeff iRoofTN.com

Betsy Newman was simply Awesome to work with. I said Betsy I'm a business owner and it's hard to get me to answer the phone sometimes. Betsy "no problem can I communicate through text?" I said yes and the whole experience went smoothly. Thanks Betsy

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Betsy Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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