My car radio stopped working. I contacted J.P. at Enterprise where I bought my car. (Enterprise is awesome). JP gave me my extended warranty info and recommended Nissan of Rivergate Service Center. I called and was told to bring my car the next morning which was October 26th The gentlemen that I spoke to on the phone was the man who would be taking care of my car. I believe his name was Leno.I explained that I had a broken hip, femur and asked how long the process is and Leno said it wouldn't take long since there wouldn't be a lot of clients in the morning. When I arrived I was told I would have to pay the $99.00 evaluation fee out of pocket. I was told by JP and my extended warrenty company that I wouldn't have to pay this fee. I explained this and was told again I would have to pay the fee. After I explained again that I didn't have to pay and I wasn't comfortable signing a form stating I was responsable Leno excused himself. I waited in the waiting room for quite sometime. Leno came back and stated that the $99.00 fee was covered by the warrenty company. I still was told I had to sign the form otherwise my car wouldn't be evaluated. Leno left to evaluate my car. It took a few hours and I sat in the waiting room. When Leno came back he told me my car had an electrical failure and that is why my radio/cd player doesn't work.Leno let me know that they were going to have to order the part and that by the latest they would have the part installed in my car and my car would be ready for me to pick up by friday. I explained to Leno that I was a single mom and I asked if I could keep my car to use and bring the car back when the part arrived at the dealership for the part to be installed for the electical failure. Leno said I should leave the car and because the dash was taken apart to get the stereo out and that I would have to wait till they put everything back together. I told him I wasn't prepared to leave the car. I explained that I needed the car and that I could bring it back when the part came in.I was told that they would get the part in by the latest on Wed.Leno said it was going to be more work for the guys and that I would have to wait longer the next time for them to take the stereo out. I said again that I couldn't be without a car because I don't have family to rely on. He seemed frustrated with me and said to wait . I felt bad and apologized even though I didn't know why he assumed that I was going to be able to leave my car there for a week. Leno said he would call me as soon as the part came. Then Leno told me that there were other services the car needed but they weren't covered. Leno said my brake fluid needed to be changed because it was dirty. I was surprised by this because in my service manual it isn't due for that. I knew for fact it was done prior to me buying the car. I was told it was $89.99. The I was told a belt needed to be replaced. I inquired what specific belt. Leno said don't worry and that he can take care of it but it needed to be done asap otherwise if it breaks my car won't run. I explained I couldn't do that right now because I am on disability but I would get it done in a month when my m one came. After that Leno told me I would have to wait because the car stereo was not installed because they assumed I would leave my car there. Leno explained how it would be easier if I left the car there but I told him I could not.We waited again for sometime for the stereo to be put back. The time there was a lot longer than I was told so I was in quite a bit of pain and wanted to go home. Finally, the stereo was put back and I asked Leno for the paperwork on the work they were going to do for the electrical failure and the other repairs. Leno said he would give it to me when I came in for the repair. I left with no paperwork against my better judgement. We got in the car and were driving down the road. my son said "hey, the time is showing on the stereo! Remember the stereo had "electrical failure."I was very surprised by this and I had my son try the radio. lo and behold the stereo worked and every component on the stereo. Also, my bluetooth was working. Everything was 100% operable...with a total electrical failure that needed a part ordered and installed to make it work again?It didn't make any sense at all. Granted my education is in I.T. but I know enough about power supply and electricity to know that if a car has an electrical failure the power cannot get to the source that is needing it. I was completetly frustrated at this time and in a lot of pain after waiting double the time Leno said. I just wanted to get home. Well, wed came and passed. I never recieved a phone call. I was healing from an injury so the next time i called was on11/13. Leno wasn't available and I left a message. Then I called 12/22 and once agin left a message because leno wasn't available. Finally, on Jan 11 I spoke to someone. I believe the ladies name is betsey. btw, I have proof of all the calls I made and I have my call log to prove no one called me. When I explain or try to explain the issue (kept being put on hold or interupted) I find out Leno isn't even there anymore. Then the lady has the nerve to question me why I didn't call earlier!!Are you kidding me. At this point it was a battle for me to remain proffessional. I asked her why they didn't call in response. At first the couldn't locate my records and then she finally found them. I asked her what is going on and she wouldn't give me a response other than she needs to look into it. she said she wanted to call leno. wait! I thought he was no longer employed. I explained my concerns and while talking about the brake fluid she interupts me to say it isn't strange to replace you fluid and starts telling me the miles f when you should and the time frame I explained that if she didn't interupt me she would have heard it has already been done and it wasn't time to do it again. I didn't get to tell her about the miracle that my stereo was wroking with an electrical failure because she told me she was very busy and had to call me back.Betsy said it would be monday before she could call because the are busy. I was just frustrated. I waited since october but now I need to wait once again. Never a sorry for your inconvience. All I got was someone questioning me of why I didn't chase after them to do what they were paid to do. Well, I am still waiting on that call. I never got it.Also when I contacted the online service for nissan to request the contact info for corporate office or the manager I was told that she didn't have it. I have all the screenshots for that conversation. I am more than frustrated and I cannot believe this is how a customer is treated. At this point I have tried to work with everyone in a professional manner and I have been ignored and iied to. If I don't get a call by Monday I am calling the extended warrenty company and letting them know everything and sending them my documented proof as well as contacting the BBB. I will also contact JP at enterprise and let him know how I was treated. something fishy is going on with the supposed "electric failure" and there may be other agaencies as well that would like to hear my issues with the Service Center at Nissan Rivergate. This has been a horrible experience. Please excuse the typo's.