I have been coming to Nissan Curry in Yorktown Heights, every year for 8 years. I have never had a problem with service...up until this week. I am a 24-year-old woman. I don't know much about cars, but I made it clear that I came just for just an oil change/oil filter, inspection, and tire rotation. After an hour of waiting, Daneen, the customer service representative, approached me about having some of my car filters replaced. She was very stern and non-explanatory about what these filters actually were and why they needed to be replaced. She gave me little time and little information to come to a decision. Especially after telling me my rear brakes were "Metal to Metal".
Please note: My rear brakes had been replaced only 10,000 miles before that comment was made...This is a classic example of a dealership taking advantage of a woman who has little knowledge about car maintenance. Using an aggressive and urgent manner of speaking.
This visit was only supposed to cost $70. My bill was $260.
When I left, my father who is experienced in car maintenance realized they took complete advantage of me. The filters, the labor costs, everything. In addition, they charged me $31 for new windshield wipers. I was never made aware of this service at any point during my time there. It was completely unbeknownst to me.
Despite all this, I called to ask for a credit of the $31 charge that I never authorized AT ALL.
Please note: My windshield wipers were replaced only 9 months prior.
The service department supervisor, Andy, was one of the worst I have ever spoken to. I was in the retail and service industry for many years, and I have never been treated or seen a co-worker or manager act the way Andy did. He completely disregarded my request, answered the phone very aggressively to begin with. I kept my composure through the end. Even after I advised him that I would never return for service, he kept very rudely insisting that a $31 credit to Nissan is all they could offer, as a "goodwill" service. But beyond that, there is nothing they could do for me. Unfortunately, after 8 years of great service and never any problems, I have to find another service provider!
Please, never let your daughter, wife, son, or any loved one that may not be a mechanic or experienced with cars go to Nissan Curry in Yorktown Heights alone. They will take complete advantage of you, and may use fear tactics to convince you to purchase unnecessary services.