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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,173 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,174 reviews

January 26, 2024

Knowledgeable and kind Jonathan was kind and knowledgeable during my service visit. He kept me up to date on my vehicle More

by jesscontreras21
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with Jonathan! We're delighted to hear he provided knowledgeable and kind service during your visit. We appreciate your feedback and look forward to serving you again.

January 26, 2024

Excellent and fast service May favorite dealership always I've only good experiences I could go to Downey but you offer better service More

by elbasandoval70
Recommend Dealer
Yes
Employees Worked With
Idr
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and loyalty! We appreciate your trust in us. If there's ever anything we can improve or enhance, please feel free to share your insights. We value your feedback!

January 26, 2024

The service was great and fast! The customer service was excellent The oil change deal was nice More

by Tanyaggarcia95
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with our service and customer care. We appreciate your feedback and look forward to serving you again in the future.

January 26, 2024

Quick and simple. Aaron was really good. He knows what i need and what he's doing. Really good job. More

by Rjv
Recommend Dealer
Yes
Employees Worked With
Aaron perez
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Aaron! We're delighted to hear that he met your expectations. If you have any further feedback or suggestions, feel free to reach out. Drive safely!

January 26, 2024

Jonathan always had a excellent costumer service ! And explain very good the problem in my car . More

by chataflores69
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Jan 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Jonathan, for your kind words! We're delighted to hear about your positive experience with our customer service and the thorough explanation of your car's issues. We appreciate your trust in our dealership. Safe travels!

January 26, 2024

2=Fair… the service advisor Manny was busy however he wasn't that helpful as a service advisor. He had a condescending tone and didn't inform me on the true wait time . The 2 hrs wait turned into 4hrs.. More

by Honda Civic1
Recommend Dealer
No
Employees Worked With
Manny
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that you had a disappointing experience with our service department. We strive to provide great service every time and we apologize if this was not your experience with us. Please reach out to discuss this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 26, 2024

Their employees are always so cordial, respectful and friendly. They make sure the car maintenance is updated completely and describes what needs to be done in the future. They are always very attentive More

by angelicazamora72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for recognizing our team's commitment to excellent service! We appreciate your positive feedback and look forward to continuing to provide you with top-notch car care in the future.

January 25, 2024

I Leased honda accord ex on jan 9, 2024. I made complaint about getting low average of only 17mpg. problem not fixed. More

by kaur_rajj
Recommend Dealer
No
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and would like the opportunity to discuss this matter with you. When it is convenient please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 25, 2024

It was quick and easy. Aaron was very courteous and helpful. I was able to get my car serviced with ease. More

by Kenki22
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
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Jan 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that Aaron provided excellent service and made your car servicing quick and easy. We appreciate your trust in our dealership and look forward to serving you again in the future.

January 25, 2024

Always fast service. Ramiro always makes sure my service is done in a timely manner . More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Jan 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Ramiro provided you with fast and efficient service. We appreciate your loyalty and look forward to serving you again in the future.

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