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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.6
7,834 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 7,834 reviews

April 16, 2024

Great organization. Service writers are excellent. However, there is one continuous service issue. Three consecutive service visits and the tire air pressure was not cor More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for the inconvenience and will address it immediately to ensure a smoother experience in the future.

April 16, 2024

Love It. the people are very nice and professional from advisor to parts dept Love that dealership. More

by ejohnson31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas,Louis in the parts dept.
Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our team. Looking forward to serving you again soon!

April 16, 2024

Thanh did a really great job of getting the work done and communicating with me. More

by bmajek11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Thanh provided excellent service and communication during your visit. We appreciate your feedback and look forward to serving you again in the future.

April 16, 2024

Great dealer super helpful would recommend them to anyone they fixed what is wrong with Mt car and never said anything bad about it or why the car was broke. Talking to them was easy and nit a harc More

by hhunterthost9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in sales and Trevor in service department
Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience. We strive to provide excellent service and make car repair processes as seamless as possible. Looking forward to assisting you again in the future!

April 16, 2024

I have pending power steering rack replacement and been waiting since Nov and told me last week it’s not on my record. Tested again for 59 miles and wasted my gas. Complained for oil leak and was told n More

by Erme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor
Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you've experienced. Your feedback is valuable to us, and we're committed to addressing these issues promptly to ensure a better experience for you in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 15, 2024

Reza made our car buying experience amazing. Will definitely recommend him to friends and family More

by shariv7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Reza provided you with an amazing car buying experience. We appreciate your recommendation and look forward to serving your friends and family in the future.

April 14, 2024

Albert is as a great help! I went in just to look and ended up leavening with with a ‘24 Honda Civic sport which I am loving! He did not pressure me at all to make a purchase. More

by silvia.montoya1933
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that Albert provided excellent service and that you're loving your new '24 Honda Civic Sport. Enjoy the ride, and we appreciate your support!

April 14, 2024

"Working with Christina was an absolute pleasure! She was knowledgeable, patient, and went above and beyond to help me find the perfect car. The entire car buying experience was smooth and stress-fre More

by Kenneth.aquilo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your glowing review! Christina and the team at Cerritos Honda are thrilled to hear about your positive experience. We strive to make every car buying journey smooth and enjoyable. We appreciate your recommendation and look forward to serving you again in the future!

April 14, 2024

Hi my name is Mary Garton I recently have my car maintenance on my air conditioner I am very satisfied with my service I have received from Norm Reeves Honda service’s I will recommend to all my fri More

by mpgarton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Mary, for your glowing review! We're thrilled to hear about your positive experience with our service team at Norm Reeves Honda. We appreciate your recommendation and look forward to serving you, your friends, family, and coworkers in the future!

April 14, 2024

The employee very nice and the services are very good I recommend Norm Reeves Honda to my to my family and friends very nice Dealer More

by rodriguezeloy4114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose SAnchez 10
Apr 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for recommending Norm Reeves Honda to your family and friends! We're delighted to hear that you had a positive experience with our team and services. We appreciate your support!