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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,336 Reviews

2,336 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 11, 2023

Trustworthy Knowledgable No . . . . . . . . .. .. . . . . .. . . . More

by Pjbaluyut
Recommend Dealer
Yes
Employees Worked With
Trevor
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you found us trustworthy and knowledgeable. Our team is committed to providing excellent service, and we look forward to assisting you in the future.

December 11, 2023

They were very kind and notified of previous recalls that had been missed. No hidden fees and was done in a timely manner. More

by Gisselle_salinas
Recommend Dealer
Yes
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team could assist you with recalls promptly and transparently. We appreciate your trust in our dealership. Drive safely!

December 11, 2023

Treating me like a Honda family great service and professionalism I would truly sanitize that day More

by oneducklarry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're thrilled to have met your expectations and appreciate your trust in us. We can't wait to welcome you back for another exceptional experience.

December 11, 2023

I came in because my tire had a screw in it and wanted to have it repaired or replaced. From start to finish, I received kind, friendly service and though I was a walk-in, the replacement of my tire was comp More

by jgalang7712
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team could promptly assist you with your tire issue. Your satisfaction is our priority, and we appreciate your kind words!

December 11, 2023

Micheal was very professional and understood my problems and needs on my car, good job ! Tank you More

by ezemendygosb12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words, [Customer's Name]! We're delighted to hear that our team provided you with a professional and understanding experience. We appreciate your trust in our dealership!

December 10, 2023

Very good service. Service was done in a timely manner and very good communication. Service is always great. More

by isabelavila210
Recommend Dealer
Yes
Employees Worked With
Javier Pe}a
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our service. We appreciate your trust in our dealership and look forward to serving you again in the future.

December 10, 2023

Very professional and helpful Knowledgeable, long wait The long wait was because of no appointment but that was because I was having car trouble and schedule appointments for maintenance More

by mina4kids
Recommend Dealer
Yes
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about our professionalism and helpfulness. We appreciate your understanding regarding the wait time and apologize for any inconvenience. We're glad we could assist you despite the unexpected car trouble, and we look forward to serving you more efficiently in the future.

December 10, 2023

Excellent Great customer service. Good job on vehicle Fast and promt service Advisor knew what he was doing More

by smendoza5
Recommend Dealer
Yes
Employees Worked With
Ramiro
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that you appreciated our excellent customer service and prompt vehicle service. We look forward to serving you again in the future!

December 10, 2023

Great customer service! Very helpful! Very attentive Answered all my questions. Very patient Made me feel comfortable. Great experience First time buyer and Diego was very h More

by Redflores12
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Diego provided you with a great car-buying experience. We appreciate your business and look forward to serving you in the future.

December 10, 2023

After I picked up my car on my way home the maintenance light and tire pressure lights were on. I had to drive back to the dealership to have it checked out again,the gentleman who helped advise they didn' More

by Maribelsantiago89
Recommend Dealer
No
Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the inconvenience you experienced. We'd like to understand more about your situation and ensure everything is addressed. Please feel free to reach out to us directly to discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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