Norm Reeves Honda Superstore North Richland Hills

Great waiting area and cafe. Provides comfort and plenty of options for seating, and snacking Provides comfort and plenty of options for seating, and snacking More

The service provided and updates for my vehicle were great since I scheduled an appointment. I will return for future services and repairs. great since I scheduled an appointment. I will return for future services and repairs. More

My buying experience was great! Katie was awesome and very informative during the buying process. She made sure to meet my needs financially to afford my new car. Anthony made sure Katie was awesome and very informative during the buying process. She made sure to meet my needs financially to afford my new car. Anthony made sure I left with everything needed to keep my car safe on the roads. Explained everything and broke things down for understanding as I am a first time buyer. More

They take “walk-ins” which works for last minute schedule availability when your schedule is hectic availability when your schedule is hectic More

Took a minute to find the problem with my car but they didn't stop until it was found and fixed while not adding any extra charges. didn't stop until it was found and fixed while not adding any extra charges. More

Service completed well. Still missing my part replacement for damage done to door seal. Pending issue. Still missing my part replacement for damage done to door seal. Pending issue. More

Angel was personable and did what he was able to do for me. The wait time was what he said it would be. me. The wait time was what he said it would be. More

I had a dash board error that shorted out my system. Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.3 Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.36. The invoice even said the backup mirror passed the report. Norm Reeves Honda blamed my camera for going out because of a toll tag that was not on anything to cause this. It’s all they could come up with. But there’s money for Norm Reeves Honda in repairs. About a month later there was a recall on the same description of what I told them happened to my Honda Pilot. Honda said to have them respond to it and I went back in good faith because that repair guy was no longer there. They repaired the recall at no charge and got another $1400ish for doing the maintenance on it. They sent in documents to get the money back from Honda. Neither Honda or Norm Reeves Honda refunded me for the recalled repair that I paid for. What happened was, the vehicle worked again without the recalled part fixed initially because there was a hard reset done to recalibrate the new unneeded mirror and windshield they charged me for. His reply when I told him initially that’s not what it is was, “Well does it work?” So, after 14 years of being a Honda owner, I’ll never own another one. Good bye crooks. Richard Linnard was the GM that helped fail me. He quit taking my calls and texts. When I just went to finish the survey, it appears Rhett Valentine is actually with them still. They lied about that as well. To my face. Y’all are betting a thousand. More

It was easy to make an appointment. When I arrived I was helped promptly. Amanda was very helpful and friendly. When I arrived I was helped promptly. Amanda was very helpful and friendly. More

They are the best but they are too far away. The people are all really good but I will probably use David McDavid from now on. Much closer. The people are all really good but I will probably use David McDavid from now on. Much closer. More