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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.3
951 Reviews

951 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 26, 2025

Justin has always treated me with professionalism and has always taken such great care of me. More

by csq1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Justin demonstrated the type of professional service we strive to provide our customers! We appreciate you pointing this out, and feel free to request him next time. Thanks so much, and be sure to check out our service specials, too!

January 26, 2025

He was quick and a easy in and out service. Thank you see you soon More

by marymrowlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Gallagher
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Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

Hello Mary, your five-star rating really makes our day! It shows that we're on the right track, and we're so pleased to hear that your visit to our dealership was a great one and quick and easy. Thanks for coming by!

January 25, 2025

Satisfaction, Carlos López always give me an excellent service, thanks very much for your help More

by elielaine777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Toyota Dallas responded

We're happy that you're back for your next service appointment! Thanks for trusting Carlo with your Toyota, and we're ready to serve you when you need it again. Thank you!

January 23, 2025

They were reasonable, courteous, and thorough. They kept some of the wonderful employees of Cowboy Toyota. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Norm Reeves Toyota Dallas responded

We're glad that you're satisfied with the service you received for your Toyota, Terry! Thanks for sticking with us, and we hope to be serving you for a long time to come. When you're ready for your next service appointment, you can conveniently schedule it online.

January 23, 2025

Justin has been my service guy for 14 years. I would not take my vehicle to be at no other dealership. More

by jacquelinefrly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us for 14 years, Jacqueline! Justin must be doing something right when working on your Toyota, and we're pleased. Thanks for relying on our services, and we look forward to 14+ years of our partnership. See you next time, and make sure that you check out our service specials before you visit us again!

January 22, 2025

I enjoy the service received at now Norm Reeves Toyota. Mr. Justin Auchter, a wonderful young man, very professional, always makes servicing my vehicle a wonderful experience. I'm very grateful, Thank yo More

by luther_tolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Norm Reeves Toyota Dallas responded

We're excited to read that Justin has been providing quality service to you, Luther! Having a good mechanic is so worth it, and we're glad you found him. Thanks for the compliments, and we hope to see you at a future service appointment! Feel free to request him once again.

January 21, 2025

Service was completed in a timely manner & I was advised regarding any items which needed special attention. More

by galvinp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We're always here to lend a helping hand! Thanks for trusting NR Toyota Dallas with your service needs!

January 21, 2025

Happy with the service provided. Very helpful and respectful throughout the process. Great service provided. More

by wibarra31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Glad to hear you had such a positive experience. We hope to see you again in the future. Feel free to kick off your next visit with our online scheduling portal!

January 21, 2025

Antonia has been great the two times he has been my Service adviser I will be using him again More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Service is so much easier when you have a trusted advisor you can lean on. Glad you have found that with Antonio. We look forward to your next visit -- make sure you check out our specials online before coming in!

January 21, 2025

Do better with your customer service and rental cars. . John was courteous and professional. The service advisor I met previously told me to call and schedule an appointment while he was sitting at his de More

by Bik
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Medina
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Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Glad to hear John took care of you, but we are sorry to hear about your other feedback. We take great pride in our customer service, and want to ensure you are happy, heard, and content regarding service. Please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com to discuss in further detail.

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