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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.3
951 Reviews

951 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 20, 2025

They took more than 3 hours and did not provide updates. They were not good at explaining the reasons for the services recommended nor did they provide a price break down until I asked. More

by aramar_cuevas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Transparency is vital when it comes to service, we apologize you felt communication was lacking. We'd like to discuss this with you and see if we can come to a resolution that leaves you feeling better about your visit. If you are willing, please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com.

January 20, 2025

Rude do not care about customers. He should go to take lesson how to deal with customers. Cutomers have a joice. More

by keseteyohannes91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Norm Reeves Toyota Dallas responded

Ny name is Bryan Haarhues. I am the new General Manager at Norm Reeves Toyota of Dallas. I am sorry to hear about your experience with our service department. Please feel free to reach out to me. My email is bryan.haarhues@normreeves.com. Or my office is on the showroom floor I would be happy to assist you.

January 20, 2025

He is a real kind person. He got my vehicle in & out without along wait. More

by Kiki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for the kind words regarding Harveen. Your feedback is highly valuable to us, and we appreciate your business!

January 20, 2025

Sucks time consuming don’t get the stuff correct and too expensive. Not good at all More

by jessicaizaguirre0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We are sorry to see you felt improvement was needed during your visit. We'd appreciate additional context. If you are willing to discuss, please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com. Thanks!

January 20, 2025

"Norm Reeves Toyota of Dallas is hands-down the best dealership in the DFW metroplex! Harveen is an exceptional service advisor - friendly, knowledgeable, and always goes above and beyond. Highly recomm More

by Car enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We take pride in going the extra mile for our customers. Thank you SO much for sharing your experience. We look forward to your next service visit, we're always eager to get our drivers back out on the roadways safely and efficiently!

January 20, 2025

"I recently had the pleasure of visiting Norm Reeves Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atm More

by Car enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Your recommendation means the world to us!! Thank you so much for sharing. We strive to not only provide quality service, but quality overall experiences, and our team is important in achieving that goal. Again, we thank you for the feedback, and we look forward to assisting you again in the future.

January 19, 2025

Great service and Mr. Autcher in the service department . Will use them in the future. Thank you. More

by Avarughese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We'll be here, waiting to assist! From oil changes to more comprehensive Toyota repairs, we have the team, tools, and parts needed to get the job done. Thanks for reviewing your experience with us!

January 19, 2025

I was very happy with the service I received. Everything was explained and completed in a timely manner. Waiting area was very clean and comfortable I would recommend this dealership to anyone More

by KMM9129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your endorsement! Please feel free to share with friends and family, we'll be sure to take great care of them. Make sure to check out our specials online ahead of your next stop in, as well!

January 19, 2025

Shelly is always consistent, honest and kind. I would drive out my way just to have her help service my car. I know my cars are in good hands! More

by Jazaembry
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Shelly embodies all that we strive for here at our dealership. We appreciate you taking the time to share with us. See you again soon!

January 19, 2025

Muy buen servisio del lugar de mantenimieto del taller y de sus empleados,en general. More

by CRISTIANFAGUAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Glad to hear you had great service, we'd love if you could update your star-rating to four or five stars to reflect your feedback!

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