North Central Ford - Service Center

This is an amendment to a negative review I gave for poor service response I received from this dealership. I was going to change dealerships (which is what I thought the service advisor wanted) but decide service response I received from this dealership. I was going to change dealerships (which is what I thought the service advisor wanted) but decided to write a review here just to vent. After the review the general manager of the dealership (Brian Weiss) and I talked and he has totally improved my situation and attitude. They are taking care of my service needs while picking up and returning my F-250 to me. More

Guess I had to give them a one. It has been a nightmare trying to get my truck serviced there. I bought a 3K extended service plan on my F-250 and was told I would need to leave It has been a nightmare trying to get my truck serviced there. I bought a 3K extended service plan on my F-250 and was told I would need to leave the truck for a week to see why my mirror won't go up or down. This is an ongoing strategy at this dealership: To see if they can out wait your patience and get you to go somewhere else for warranty work. Do not buy or get your vehicle serviced at this dishonest dealership. On another occasion, they claimed they were out of stock on a part to fix my front suspension (the infamous Ford "deathwobble") until I wrote a letter to the NTSB and FoMoCo. More

Russell knocked it out of the park replacing car battery for me today as a walk-in customer. for me today as a walk-in customer. More

Jim the service advisor was friendly, got me checked in quickly and reviewed everything my maintenance package covered. Great service. quickly and reviewed everything my maintenance package covered. Great service. More

don't remember the name of the service person but everyone that I came in contact with was very helpful everyone that I came in contact with was very helpful More

Service was correctly done in promised amount of time and included a car wash. which it needed badly. included a car wash. which it needed badly. More

I bought my Ford Taurus 4 years ago and always go back there to have maintenance done. Jim Ayo is my service advisor. He is so helpful and does everything possible to meet my needs. He goes the extra mil there to have maintenance done. Jim Ayo is my service advisor. He is so helpful and does everything possible to meet my needs. He goes the extra mile to satisfy the customer. My latest trip really made me happy. I didn't have to wait for the shuttle. He sent me home in one of the courtesy cars. My car has less than 10,000 miles on it. Keep up the good work. He is great to deal with. More

Very unpleasant experience bought vehicle from dealership Aug 2022 with warranty and still had to get both head lights replaced that went out.. as well as a piece on front of vehicle that blew off. Wait time Aug 2022 with warranty and still had to get both head lights replaced that went out.. as well as a piece on front of vehicle that blew off. Wait time extremely long on both visits to change driver light $84 3hrs plus wait and passenger light $101 2hr plus wait. Didn't understand reason for change in price. Front staff didn't provide updates during wait times or reasons for price change. Also maintenance left oil hand prints all inside of vehicle; can provide pictures. More

Friendly and helpful. Service was prompt and car was ready same day. Very pleased with experience with the service I received. Service was prompt and car was ready same day. Very pleased with experience with the service I received. More

No satisfied with the job I’m my truck I have 2 months waiting for a part to be replaced and nothing yet waiting for a part to be replaced and nothing yet More