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North County Buick Cadillac GMC

4.0

36 Lifetime Reviews

1515 Auto Park Way, Escondido, California 92029 Directions
Sales: (760) 432-4040

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36 Reviews of North County Buick Cadillac GMC

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April 21, 2014

"BUYERS BEWARE"

- 4Kenneth

We were made promises on the Certified service which was never performed. Like they put new brakes on it and 2 days after purchase had 50%. One of the headlights was out we noticed 30 minutes after we left dealership and got home. Nothing they told us is true except for we own the car now. I could go on and on about what was promised and not delivered but you get the point. Again......BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Recommend Dealer
No
Employees Worked With
General Manager
December 07, 2013

"BAIT AND SWITCH. DO NOT TRUST THEM. We Called, emailed..."

- PabloT

BAIT AND SWITCH. DO NOT TRUST THEM. We Called, emailed and faxed all our information, we agreed to pay the price they advertised . Took the day off work, got a cashier check from bank, drove 2 hours to get the car. They had the car ready . the paperwork ready and as we are about to sign we notice the car is a DIFFERENT Model. They apologized for the SMALL confusion and quickly wrote a new form for the right model and $8000 dollars more. Then they bring a car from a different dealership . They do not care what they do to you as long as they make money from you including wasting your time and money on a BAIT AND SWITCH. DO NOT TRUST THEM. Cadillac Escondido . North County Buick Cadillac GMC , San Diego.

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Recommend Dealer
No
Employees Worked With
Mike , Drew , Matt
December 07, 2013

"ust like previous patrons of this dealership i experience..."

- Victoriastang

ust like previous patrons of this dealership i experience Blatant false advertisement and bait and switch . On line they advertised a used KIA optima 2013 ex leather sunroof and moon roof and navigation , for 21k i contacted the dealer right away and set up to purchase all thru email sent all my information had papers drawn up and drove 2 hours from L.A to Escondido after i got out of work to pay for the car (everything was drawn up i was just driving to give them my money) they had the car pulled up front . they open the car for me and it is not the car that was advertise. Vin numbers were the same the stock number was the same but this was an lx which is the base model but was advertised as ex which is top of the line. I have pictures of all this information even the deal that they tried to make me which was 8thousand dollars more . everyone was better apologetic admitted that they had posted the wrong description on the web site. I have reported them to the better business bureau and recommend you do the same if you have a similar experience www.sandiego.bbb.org it only takes few moments . yelp is here for us to help each other but the better business bureau is here to hold them accountable for they lack of ethics and indiscretion. i will gladly send pictures, emails and txts i have of all the information i have to anyone who request it . I am not exaggerating about my experience .Oh and FYI the KIA dealership across the street belongs to the same owner ....i would expect the same kind of business practice due to the fact that the sales man got the car from that lot . Thank you for taking the time to read this

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Recommend Dealer
No
Employees Worked With
Mike, drew, matt
December 03, 2013

"Sit back and enjoy this crazy tale...I only wish there..."

- hvirdo

Sit back and enjoy this crazy tale...I only wish there were 0 stars to rate this car dealership. And I wish I had taken the time to read the Yelp reviews prior to going there. I am a person who does not take car buying lightly. I have not purchased a car in 8 years. I finally decided last night that I was ready to buy one, and I liked a Chrysler 300C on the lot here. My husband has been in contact with our sales guy for the last 2 weeks. Yesterday afternoon, the sales guy called my husband to say they still had the car. We decided that we would get the car if they could meet a certain price. My husband called the sales guy around 6:55 PM and said if they could get us into the car for that price, we'd be in to purchase it tonight. The salesman called back 2 minutes later and said he could meet that price. My husband said "It's a deal, and we will be right in." The salesman agreed. At 7:07, we even called to confirm they had a wireless connection so I could get some work done. So they clearly knew we were on our way. We arrived at 7:15...yes 20 minutes after our initial agreement because we live that far away. When we arrived, they told us...wait for it... they sold the car to someone else. Yep. Our sales guy had brought the car around front to get it ready for US, and another salesman, supported by the General Manager, forced our salesman to hand over the keys to someone who wanted to drive it. I really didn't know what to say. Thought it was a joke. So we made the manager, then the general manager come and explain. Why didn't anyone call us? Why didn't you hold the car for us? We had a verbal contract. All they could say was "we are sorry you didn't get a call" and "we had no legal obligation to hold the car for you." I stood there with my 6 year old son whose only words were "Why would they sell your car, Mom? That is not cool." I literally had to explain the concept of integrity and lack thereof. My 6 year old knows more about doing the right thing than these unprofessional, dishonest, bold faced liars. I am not posting this for revenge. I truly just don't want this to happen to anyone else.

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Recommend Dealer
No
Employees Worked With
Cornealus--but he was not the problem!
May 22, 2012

"Had a great experience there! I love my Buick enclave and..."

- jhholdri123

Had a great experience there! I love my Buick enclave and the staff was so attentive, smart, and helpful throughout the buying process. It was truly a great experience from start to finish. I would recommend!

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Yes
Employees Worked With
Lisa
May 21, 2012

"Being a first time Cadillac owner I was unfamiliar with..."

- Linda Frelke

Being a first time Cadillac owner I was unfamiliar with the car and all of the computer workings including the navigation system. I had an appointment to get the car clear coated and requested to see Lisa after it was finished. Although she was tied up at the moment (and I did not have a appointment with her) within a few minutes she made herself available to me for a complete in-service on the entire vehicle. She honestly spent over an hour with me. At that point in time, OnStar had still not sent me the required info via email so Lisa gave them another 'welcome' call while I was in the car. A week later, still no info from OnStar. I contacted Lisa again and by the end of the day I had all my information. I would also like to mention Amber in the service department. A very nice girl with a good attitude and efficient at her job. She was very helpful in my request to meet with Lisa. Amazing customer service. The clear coat on the car is beautiful, was done in the time expected and is done very well. I'm very pleased. I can't answer any of the questions regarding the sales experience or the Price of the car as hubby bought the car for me and paid cash. I love, love my new Caddy. Thanks North County Cadillac. Linda Frelke .

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Recommend Dealer
Yes
Employees Worked With
Lisa Mitchell
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