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North County GMC

Escondido, CA

3.4
61 Reviews

1515 Auto Park Way

Escondido, CA

92029

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61 Reviews of North County GMC

April 09, 2024

Best dealer I’ve been to Yazmin was my sales women she was knowledgeable about the vehicle I purchased I was in and out with no hassle the manager and finance person were also great More

by ildefonsoflores2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yazmin Leyva
Apr 10, 2024 -

North County GMC responded

We're thrilled to hear about your positive experience at North County GMC! Thank you for sharing your feedback about Yazmin and our team. We strive to provide excellent service and make the car-buying process hassle-free. If you have any further questions or need assistance, feel free to reach out. We appreciate your business and hope you enjoy your new vehicle!

January 26, 2024

I was contacted by North County GMC and I explained to the that I am not quite ready to make the drive to purchase a car yet. They have been keeping in touch with me. I will be contacting them when I am More

by nuf
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Aguon
Jan 27, 2024 -

North County GMC responded

Thank you for your feedback! We appreciate your communication and understand your timing concerns. We're glad to hear that North County GMC has been keeping in touch with you. When you're ready to begin seriously looking for a car, please don't hesitate to reach out to us. We'll be here to assist you every step of the way.

January 01, 2024

Bad Customer Service No Service at all worst ever don't recommend to anyone So Bad More

by mgnuguid44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Stahl
Jan 04, 2024 -

North County GMC responded

Hello Valued Customer, We're truly sorry to hear about your negative experience, and we apologize for any inconvenience you may have encountered. Your feedback is important to us, and we would appreciate the opportunity to address and resolve any concerns you may have. Please feel free to reach out to our customer service department, and we'll do our best to make things right. We value your feedback and are committed to improving our services.

December 11, 2023

Great low pressure dealership that didn’t try to oversell me. Brian from sales listened to my needs and sold me a nicely equipped GMC Sierra SLT with all the stuff I needed and nothing I didn’t. And an amazi More

by Joe Peters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grant
Dec 13, 2023 -

North County GMC responded

Hi Joe, Thank you for your fantastic review! We're thrilled to hear about your positive experience with our dealership, especially with Brian, Jay, and David. We appreciate your recommendation, and if there's anything else we can do for you in the future, please feel free to let us know. Enjoy your new vehicle!

November 08, 2023

Zach Arlington was so wonderful in helping us find, and test drive the SUV of our dreams! He worked hard to get us the best deal, & pulled out all the stops! Adrian Madrigal in finance was kind, knowledg More

by Jenabegabemia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Madrigal , Zach Arlington
Nov 09, 2023 -

North County GMC responded

Hello Valued Customer, Thank you so much for your kind words and for choosing North County Cadillac! We are delighted to hear that Zach and Adrian provided you with exceptional service. We are thrilled that you had a great car buying experience and found the perfect Yukon. Your recommendation means the world to us. Happy holidays and safe travels in your new vehicle!

April 11, 2023

I’ve purchased two trucks here. While I ran into some issues with the finance department screwing up my paperwork, the general manager reached out to me and got everything resolved. More

by elliot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Navid Zeighami, Adrian Madrigal
Apr 17, 2023 -

North County GMC responded

Dear Elliot, We regret to read the experience you have gone through. Our goal is to serve you and ensure your satisfaction. Expect a direct call from our management team to work a solution to your issues. In the meantime, feel free to contact our General Manager, Marcelo Sandoval, at 760-432-4040 ext 7105. Thank you,

Apr 17, 2023 -

North County GMC responded

Dear Elliot, We regret to read the experience you have gone through. Our goal is to serve you and ensure your satisfaction. Expect a direct call from our management team to work a solution to your issues. In the meantime, feel free to contact our General Manager, Marcelo Sandoval, at 760-432-4040 ext 7105. Thank you,

Apr 20, 2023 -

elliot responded

I never heard anything from you guys. All I want is my license plates so I can drive the truck I purchased! Please email me ASAP.

March 20, 2023

Useless on the back end. Didn't payoff my old loan on time, didn't get my plates and registration processed until 4 months later. Also never repaired the windshield as promis More

by Chopper1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Financing
Mar 20, 2023 -

North County GMC responded

Hi Chopper1, Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please get in touch with us so we can investigate this for you.

February 17, 2023

My service advisor larry was able to get my car in early than the online appointment, he ask me what was my problem with my Cadillac srx, larry took notes and informed me diagnostic service will take time, More

by MRMANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Feb 17, 2023 -

MRMANCE responded

My mistake the dealership was NORTH COUNTY CADILLAC not North county Buick GMC

September 23, 2022

DO NOT GO THERE! Took my truck into replace windshield fluid pump and look at loose piece of trim. Estimate for the work was $194. After two hours of waiting, Serv More

by NCGMC Sucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrea Vega
Sep 28, 2022 -

North County GMC responded

We appreciate your feedback and would love to revisit the details you describe. Our goal is to meet and exceed expectations. Without your feedback we would not learn where we have opportunities for improvement. For that, we thank you. Our Service Manager and General Manager would love to have a chance to connect. 760-432-4040

August 27, 2022

Advertised a used CTS I was interested in. Called no answer. Called again no answer. Showed up on the lot, no car. I am sure it was still in the service area as it had just been advertised More

by Steven J Reavis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NONE TO BE FOUND
Sep 01, 2022 -

North County GMC responded

Hello Steven, Thank you for your review. After checking with the team, we could not find the time we could have missed your visit. We are sorry about that. We wish you could have come into our store and met with the manager on duty. We want nothing else but assisting you with your motoring needs. Please contact me directly and I will ensure the right pricing and the full attention you deserve. Marcelo Sandoval 760-432-4040 ext 7105

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