North Shore Mazda

almost didn't buy a Mazda because of the horrible experience I had at a *different* dealer... but fortunately, I tried North Shore Mazda before throwing in the towel. So glad because of the horrible experience I had at a *different* dealer... but fortunately, I tried North Shore Mazda before throwing in the towel. So glad I did. :) Drove home today in my new CX-9, after an easy, friendly car-buying experience with Duarte Bettencourt. Dan McBride was very helpful and easy to work with. And Jovan Moxley was a pleasure to meet and work with when it was time to seal the deal. thanks North Shore Mazda. More

Stress free experience My wife and I needed to upgrade from a older Mazda 3 to fit a growing family. Dmitriy Rutman meet with us and listened to what we were looking for and My wife and I needed to upgrade from a older Mazda 3 to fit a growing family. Dmitriy Rutman meet with us and listened to what we were looking for and helped us find the right car for us. He was very knowledgeable about the cars and made the experience feel like dealing with a friend. We had planed to visit two other dealership that day, but we were so impressed with the CX5 and the sales experience we bought one on the spot. More

Great experience with my first new car I leased a new 2015 Mazda CX-5 and I couldn't be happier. Andrew Mwangi was my salesman and helped me from beginning to end, which was a nice smooth I leased a new 2015 Mazda CX-5 and I couldn't be happier. Andrew Mwangi was my salesman and helped me from beginning to end, which was a nice smooth process. Andrew was very professional, he made sure I took a test drive of the exact model I wanted, explained in detail everything I needed or wanted to know, and gave me his # in case I had any questions. So far, I've had the car for a week and no problems at all...this was the best experience I've had in over 20 years of purchasing vehicles. The business manager Jovan Moxley broke down the numbers for me and helped me with all the necessary paperwork, so I really didn't have to do much on my end besides pick up the car and drive it home. I was also helped with my trade-in by the managers Greg Falk and Dan McBride, they offered me more for my car than I thought it was worth...fantastic! I definitely recommend shopping for a car here. More

Great purchase experience with Dacota! We just bought a new Mazda last month (September 2014) at North Shore Mazda. Dacota assisted us on multiple visits. We really appreciated that she was We just bought a new Mazda last month (September 2014) at North Shore Mazda. Dacota assisted us on multiple visits. We really appreciated that she was friendly, very accommodating, attentive without being pushy, and honest. Being fairly inexperienced car buyers, we were dreading facing an all-out car sales assault. Nothing of the kind! It was a great experience and we left very happy. We also didn't experience that sudden shift of personality that sometimes occurs when the sale is finalized. Dacota has continued to be helpful and solicitous for follow-up questions. More

no good service Most expensive fees, dishonest pricing information. Don't take woman seriously. They barely acknowledged my wife. Didn't greet either of us at the do Most expensive fees, dishonest pricing information. Don't take woman seriously. They barely acknowledged my wife. Didn't greet either of us at the door or at all. When asked for some help the genltman in the cubical looked very angry. More

They are robbers! My wife took the car to get one tire changed. They warned her that all tires need to be critically changed. They were trying to charge her ~$800! We w My wife took the car to get one tire changed. They warned her that all tires need to be critically changed. They were trying to charge her ~$800! We went to other garages for second opinions and it turns out the tires have at least 20,000 miles left on them! These guys are robbers- do not go there!!! Email me at kkorpal2009@yahoo.com for more information. I was forced to select an employee to publish the review but Paul was NOT the service employee I worked with. More

Duarte Bettencourt We just purchased a Volkswagen 2001 GTI from this dealership and for being an over decade-old car, it's in incredibly good condition: new tires, profe We just purchased a Volkswagen 2001 GTI from this dealership and for being an over decade-old car, it's in incredibly good condition: new tires, professional detailing, new time belt, 40k miles, radio antenna, etc, etc. Duarte Bettencourt assisted us with our purchase and he was as helpful as he was professional, efficient, personable, and entertaining. He went an extra mile with the insurance/registration process and tried his best to make sure we got our car as soon as possible. More

2015 Mazda 6 sport I bought a 2015 Mazda 6 sport from Duarte and he was excellent very nice and helpful i would highly recommend him and he was also very knowledgeable I bought a 2015 Mazda 6 sport from Duarte and he was excellent very nice and helpful i would highly recommend him and he was also very knowledgeable. More

2014 mazda3 with Javon I test drove a 2014 mazda3 with Javon Moxley. He was very knowledgeable, detailed, and relaxed. I returned a few days later and purchased it. I test drove a 2014 mazda3 with Javon Moxley. He was very knowledgeable, detailed, and relaxed. I returned a few days later and purchased it. More

This Dealership is a Hot Mess Upon entering the dealership, I was greeted by Duarte, a pleasant enough fellow. I told him that I was looking for a CX-5, AWD in Grand Touring trim. Upon entering the dealership, I was greeted by Duarte, a pleasant enough fellow. I told him that I was looking for a CX-5, AWD in Grand Touring trim. Despite giving him the specifics, I was told that I had to sit down with him and answer a tedious questionnaire about what type of vehicles interested me, what features and options were important to me, why I wanted to replace my current car, etc. I know they have a format to follow, but when a customer enters the showroom and informs the salesman of the exact make, model, and trim that he or she desires, they should be allowed to skip this time-consuming step. I was interested in (and about to test drive) a silver CX-5, when I showed the salesman a rusty dent in the rear hatch at tail light level. This dealership sits on a small piece of real estate and the vehicles are practically parked on top of each other. We moved on to an undamaged vehicle for the test drive. I was happy with its performance and ended up choosing a similarly equipped CX-5 in a different color. I had the Consumer Reports Guaranteed Savings Certificate, which North Shore Mazda had emailed to me, so there was no need to negotiate the price of the new vehicle. However, they made a couple of shameless, low-ball offers for my trade, requiring Duarte to make several trips to see the man behind the curtain (while ignoring my requests to return my keys to prevent me from leaving the dealership). They finally agreed to give me $2,000 more than their initial offer for my trade. If you have an online certificate from North Shore through Consumer Reports, TRUECar, or AAA, make sure you've researched the value of your trade-in. They will most certainly try to make up the no-hassle price discount by giving you a couple grand less than your car is worth. The finance rep was friendly and was able to get me a rate comparable to my credit union's rate. However, it was only during the signing of the final paperwork that he informed me that I'd have to take the vehicle without an inspection sticker. North Shore Mazda, despite charging approximately $200 more for Documentation Fees than its competitors, is not equipped to provide inspection stickers, so customers must wait until they receive the registration in the mail and then have the vehicle inspected on their own time and at their own expense. In the meantime, the vehicle can be ticketed if it's parked on the street without a sticker. This is tremendously inconvenient and it's no wonder that they didn't mention it until I was ready to leave the dealership. Before I pulled away, Duarte grabbed one of the keys to show me one last feature. He then shook my hand and sent me on my way. About five minutes into my 15-mile drive home, I realized that the gas gauge was showing empty and a warning light was illuminated. They delivered the vehicle to me without putting so much as a drop of gas in it. After I got home, I started searching the vehicle for the second key. Just then, the phone rang. It was Duarte, calling to inform me that he had (inexplicably) put my key in his pocket, as I was leaving. I had to get back in the car and return to the dealership for the key. He asked me for the receipt for the $52 gas fill up and said he'd try to reimburse me, but all I've received from Duarte is a generic thank you email, requesting that I refer others to him. No apology was offered for my having to make a return trip to get the second key, either. Considering the rigid and impersonal sales tactics, inflated doc fees, no inspection stickers, and careless delivery practices, I would not recommend this dealership. One more thing: I recently noticed that my front license plate appeared to be loosely hanging from the front bumper. I removed the license plate and bracket and discovered that Duarte had missed the "dimples" preset in the bumpers, which provides threads for the license plate screws. I had to drill two new holes to secure the plate. Now, I have four holes in my front bumper instead of two. Please don't reward this dealership's sloppy practices with your hard earned dollars. More