Northpointe Motors

A very pleasant experience After a small misunderstanding regarding a listed vehicle, Ben and Tom bent over backwards to make my purchase transaction wonderful, they had put me After a small misunderstanding regarding a listed vehicle, Ben and Tom bent over backwards to make my purchase transaction wonderful, they had put me in a Ford Hybrid with low miles and in very good condition which was beyond my expectations. This is the third vehicle bought over 10 years from this dealer and I will be back again More

Getting the run around I bought a vehicle a month ago. The following day I called the dealer because there was a noise, possible cv joint, was told go ahead get it fixed we I bought a vehicle a month ago. The following day I called the dealer because there was a noise, possible cv joint, was told go ahead get it fixed we will skip a car payment as reimbursement. I did that but was never reimbursed. And the noise was still there, it is the differential. I have been calling and getting the run around for a month trying to get this fixed. I am told" I have to get approval from my boss," " I can't get a hold of my boss,"" we might let your mechanic fix it," " or maybe our mechanic." "Do you have a friend that will fix it". When I call the person I need to talk to is always busy, or not there. I am so sick of trying to get someone to do the right thing. But I guess there job is about selling cars, whether they are safe to drive or not. More

Awesome experience with Derek Derek was absolutely wonderful to work with. I had tons of questions, requests and demands with the purchase of my new truck from him. He was extreme Derek was absolutely wonderful to work with. I had tons of questions, requests and demands with the purchase of my new truck from him. He was extremely honest, and provided me with all paperwork needed. He had offered lots of different options on helping my payment be where it needed to be for me to be comfortable. He wasn't pushy either! I will check in with him when I'm ready to replace my other vehicle! Thanks Derek!! More

So easy Robert made the car buying experience super easy. I told him what I wanted and he made it happen. I can’t thank him and his coworkers enough for their Robert made the car buying experience super easy. I told him what I wanted and he made it happen. I can’t thank him and his coworkers enough for their help and care. Much appreciated 😀 More

A little overwhelming So I love my new car but. I don't like it when I get taken for a ride. Got my car knowing it had a new motor put in it . New being a different one . D So I love my new car but. I don't like it when I get taken for a ride. Got my car knowing it had a new motor put in it . New being a different one . Don't know who I delt with sorry I forgot his name . When I asked about how many miles we're on the new motor I got the story well shouldn't be much more that what was on it oridganaly. Car had around 42000 miles so after we got all the paperwork done still no answer on the miles of the new motor. Well long story short it had around 58000 miles on the lol new motor. Paying alot of money for this car should have got a better deal feel taken . But would like to mention something Boyd was awesome took great care of me guess maybe he should be running the show just saying. And the Yung lady in the kalkaska office was great to but that's it More

Very good! Derek and Boyd went above and beyond my expectations! They were very friendly and very helpful! They can get you approved right the way and they have Derek and Boyd went above and beyond my expectations! They were very friendly and very helpful! They can get you approved right the way and they have a nice quiver if véhicules to test drive! My only drawback was the warranty of the véhicule witch is not very clear but they did awesome! Kudos and thank you! More

Very helpful! I worked with Jared and Heaven, I also talked to Derek a few times. They were all so incredible to talk to. They are so laid back, I literally felt li I worked with Jared and Heaven, I also talked to Derek a few times. They were all so incredible to talk to. They are so laid back, I literally felt like I was just hanging out with friends. They answered all of my questions, without making me feel stupid about not knowing. I haven't bought a vehicle yet, due to insurance. But I look forward to coming back in and working with them. I would and will refer my family and friends to them. More

Nothing but awsome!!! Derek and Boyd went above and beyond to find the 4runner I wanted for the price I could afford. It did take three weeks to get it here, but it was per Derek and Boyd went above and beyond to find the 4runner I wanted for the price I could afford. It did take three weeks to get it here, but it was perfect! The amount of time for the legwork they put in was truly astounding. They kept me in the loop with prompt text messaging and phone calls. When I went in for the delivery there was no pressure, just take it for a ride and decide if I wanted it. These guys rock! More

Best experience ever I have never bought a car from a dealership, because i always feel like they are scamming me. This was NOT the case at Northpointe Motors. Derek, Tim, I have never bought a car from a dealership, because i always feel like they are scamming me. This was NOT the case at Northpointe Motors. Derek, Tim, and Ben went the extra mile to asure they gave me the best deal and experience they could give. From start to finish my experience there was honest and smooth. Thank you Northpointe Motors for getting me in something safe and reliable for my kids and I. My experience was 10 stars and would recomend them to anyone. More

There is still hope!!! I was having nothing but terrible luck with vehicles,I don't think I had one last 2 years. I was getting nothing but I can do this,I can do that from I was having nothing but terrible luck with vehicles,I don't think I had one last 2 years. I was getting nothing but I can do this,I can do that from dealers then Boyd contacted me and answered my prayer to get help for a dependable vehicle. He has worked tirlesly to get a great deal for me. Boyd ,I can say for sure HAS helped get a deal done. More