My family lost all of our vehicles in Hurricane Harvey. I found a well-priced vehicle at Northside Imports that met all of my needs (and some of my wants). I inquired about it through Northside Imports’ website and was contacted by one of their salespeople. We spoke on the phone, text, and he even sent me a video of the vehicle. I set up an appointment for later that day, and drove across town to their dealership. The salesman was super nice, we took a test drive, and agreed on a number pending a 3rd party inspection, which is a necessity post-Harvey. The inspection only found a couple of issues, the worst being that the battery was bad and on its last legs. I took the report back to Northside Imports to discuss it and see about getting the battery replaced since they should have caught that in their inspection. This is where the whole experience took a major downturn.
The salesman was helping someone else, so I talked to one of the managers, Parish Hadley. Parish treated me like a piece of garbage, something less than human. Here is the end of our conversation:
Me: “Out of the couple of issues here, I’d like the dealership to replace the battery. It should have been caught in your inspection.”
Parish Hadley: “There’s nothing we can do for you. The vehicle is already priced competitively.”
Me: “You can’t replace a battery?”
Parish Hadley: “Batteries go out all the time. My wife’s went out last week. Do you want the vehicle or not?”
Me: “I need a vehicle. But the vehicle needs to have a reliable battery.”
Parish Hadley: “Well, if your battery dies in a week, call us and we’ll see what we can do.”
Me: “This is how you treat victims of Harvey?”
Parish Hadley (snarkily as he walked away): “We try to accommodate our customers.”
How was that accommodating? I can’t capture in a review how horrible this conversation was, and how rude, arrogant, and downright mean Parish Hadley was during it. What should have been a renewing moment for me in replacing a vehicle after losing one in Harvey was completely destroyed by this guy. He is most of the reason for my low review of this place. The rest of the reason being that if your Maserati dealership is running so tight that you can’t afford to replace a battery on a pre-owned vehicle, that should give you some indication on how they run their business, and what you can expect when you go there. Get a 3rd party inspection! They won’t do anything about the findings, but at least you’ll know, and can hopefully walk away.