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Northside Lexus

Spring , TX

4.9
6,259 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,259 reviews

February 18, 2019

LC 500 Purchase we were mislead from the very beginning, we actually were trading in two cars and were told to be there at 9 A.M. to sign paperwork. i doubled check More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : i dont see our finance guy listed, i believe he was new
Mar 01, 2019 -

Northside Lexus responded

Hello John, I am sorry to hear about your experience with us. We always strive to be as efficient as possible and to make the most of everyone’s time. After researching the details about your visit, I see that we fell short of meeting your expectations about the amount of time you would need to spend onsite to get the best possible transaction for you and your new vehicle. I truly apologize. I am glad that we were able to ultimately make it happen for you and hope that you enjoy your new vehicle very much. Anytime we stumble we use the experience as a learning opportunity to improve our process and make our shopping experience better and better. If there is anything you would like to discuss or if you need any additional assistance please let me know. Sincerely, Tim Karmout, GSM 281-569-3308

February 17, 2019

Excellent experience We enjoyed our experience looking for a used vehicle. Very helpful and honest salesmen and efficient financial officer. We decided to purchased based More

by davidweldon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Yeomans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

Northside Lexus responded

We are so glad that Jason had the opportunity to assist you in your new car purchase, he is wonderful! Jason and the rest of our team greatly look forward to continue serving you!

February 17, 2019

Best car buying experience ever This was the best car buying experience I have ever had. Everyone was friendly, helpful with no pushing or overselling. Shout outs to Donnie and Hamil More

by Ballerina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

Northside Lexus responded

Hi there, We have to agree that Donnie is wonderful, and always provides excellent service! We are so glad that we could leave you with a great impression. Thank you for sharing your experience!

February 16, 2019

Great experience It was fast and easy. Everyone was kind and friendly. Great experience and I love my new car! I have an appointment set up to go over technology, and More

by giselleywest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Tosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

Northside Lexus responded

We are so pleased that Doug was able to get you in to the perfect vehicle, and provided great customer service! Congratulations on your new vehicle, and thank you for your review.

February 16, 2019

Very professional Sales people were very courteous and friendly. Did not give any pressure and were not pushy. The finance side was the same. Great buying experience. More

by DARWIN.SHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Fuller, Eric Allen
Feb 18, 2019 -

Northside Lexus responded

Hi there, I am so pleased that Eric took such great care of you and gave you a proper Northside Lexus experience! Congratulations on your new vehicle and thank you for your review!

February 16, 2019

Great auto buying experience!! Randy was extremely helpful and kind when we brought our Lexus this week. I would recommend him and the whole North Side Lexus staff to my friends a More

by LSANTOS02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Vario, Randall Blackwell
Feb 18, 2019 -

Northside Lexus responded

Hi there, We are so thrilled that Randy did such a fantastic job finding the exact car you wanted! He is a fabulous part of our team, as well as Caleb in finance! Thank you so much for sharing your experience.

February 16, 2019

Excellent Seamless! Repeat customer over 15+ years. Have received excellent service and attention to detail. Sales and service always friendly, courteous, and More

by rileykillian
Recommend Dealer
Yes
Employees Worked With
Don Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Postma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Vario
Feb 18, 2019 -

Northside Lexus responded

Hi there, Firstly, thank you so much for being a continued member of the Northside Lexus family! Secondly, we are so glad that Don and Jared was able to provide you with an awesome car-buying experience. Thank you for your review!

February 16, 2019

Customer Service At It's Best! This our second time leasing from Northside Lexus. Like the first time, it was a pleasant experience dealing with Nick, our salesman. Throughout our More

by kingwoodpressurewash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Feb 18, 2019 -

Northside Lexus responded

Hi there, Firstly, thank you so much for being a continued member of the Northside Lexus family! Secondly, we are so glad that Nick was able to provide you with an awesome car-buying experience. Thank you for your review!

February 15, 2019

Best sales person ever This is the second car that we purchased a this dealership and hector always offer the best customer services experience , he always makes sure that w More

by Lizbeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

Northside Lexus responded

We are so glad that Hector had the opportunity to assist you in your new car purchase, he is wonderful! Hector and the rest of our team greatly look forward to continue serving you!

February 15, 2019

Excellent Service I spoke with Donnie Holcomb over the phone to discuss a truck they had for sale. The next day I arrived the truck was out front ready to go, I waited More

by chris.kesselring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Feb 18, 2019 -

Northside Lexus responded

Hi there, Donnie is a joy to work with, I am so thrilled that he was able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and I am so glad that we could provide that for you! Thank you for your review.

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