From an internet search I performed on vehicles, I received a number of calls from salesmen - all of which left messages. Carl's message was different - it was truly genuine and I thought - this is the guy I'm going to call when I'm ready to start looking - so, after about a week I called him back. Carl Carter is a wonderful young man - very respectful, extremely helpful, courteous and he knows everything about the Mitsubishi. He was wonderful to work with - very knowlegeable - explained everything very clearly about the SUV I purchased. Carl even took the time for me to come back and explain things in more detail about the SUV and helped me sync up my phone to it. I would most definitely recommend Carl Carter to family and friends. Carl is a GEM Northtowne Mitsubishi - hang on to this wonderful young man. Thank you so much Carl!