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Northtowne Volkswagen, Hyundai, Mazda
Kansas City, MO
797 Reviews
We are the Kansas City Metro area's oldest dealership's. We are the #1 VW Certified Pre Owned Dealer in the Mid West. Northtowne Hyundai, VW and Mazda is where " Nice People Buy Cars from Nice People"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 797 reviews
March 11, 2016
Service Please see previous remarks also. Courtesy, friendly, professional, knowledgeable, kind, evaluate person needs, doesn't pressure anyone, considered my Please see previous remarks also. Courtesy, friendly, professional, knowledgeable, kind, evaluate person needs, doesn't pressure anyone, considered my idea for a vehicle, helped pick out my new car More
by EyeMedic
Verified CustomerEmployees Worked With
March 11, 2016
Thanks it was a great business transaction-------And we have referred a lot of people to Mike Lopez and we will continue to refer to Mike have a great day it was a great business transaction-------And we have referred a lot of people to Mike Lopez and we will continue to refer to Mike have a great day More
by tosborn0
March 11, 2016
New SUV Friendly staff but knew the rebate game they played to make it seem like I was getting a great deal. I would go back because the sales staff was frie Friendly staff but knew the rebate game they played to make it seem like I was getting a great deal. I would go back because the sales staff was friendly and the finance department was upfront and honest. More
by shanestevenson
Employees Worked With
March 01, 2016
Wonderful experience They worked very hard to help us get the car we were looking for! From start to finish this dealership was wonderful to work with. They worked very hard to help us get the car we were looking for! From start to finish this dealership was wonderful to work with. More
by Mom of 3
Employees Worked With
Bob Smith, Sal Termini
February 29, 2016
fantastic! We came in looking to upgrade our vehicle and hoping to get approved as our last experience at another location was horrible. The other dealership we We came in looking to upgrade our vehicle and hoping to get approved as our last experience at another location was horrible. The other dealership we visited before Northtowne were very uncooperative and controlling, UNLIKE Northtowne. We are glad that we came across Northtowne Huyndai and Adriano. We will be telling everyone!! THANK YOU! More
by r74c
Employees Worked With
Adriano Termini
February 10, 2016
Absolutely awesome! I had the absolute best experience. My car is amazing, and the customer service was exceptional. I found exactly what I wanted for a great price! Very I had the absolute best experience. My car is amazing, and the customer service was exceptional. I found exactly what I wanted for a great price! Very helpful, kind and energetic employees. Two thumbs up! More
by MERRITTWHITLEY
Employees Worked With
Matt Kornblum, Christiaan Beavers
February 09, 2016
Poor Customer Service/Doesn't stand by the Warranty My daughter and I both bought a car at the end of December. My daughter bought a used 2011 Elantra for $11k. The day she drove the car home, the car w My daughter and I both bought a car at the end of December. My daughter bought a used 2011 Elantra for $11k. The day she drove the car home, the car was leaking antifreeze. She took the car up to the dealership and they said a hose was not tight. They also told her the car she bought had a brand new engine and that when you have a new engine installed, it can take some time to work out any quirks. Amber came home and her car smelled like gas. She was going to drive it back to the dealership, but it broke down on the highway. The car was towed to the dealership. They kept the car almost a week. Amber was going to visit California and the dealership told her they ordered the part, but it wasn't in yet. They told her she could have it fixed in California. They also told her they would give her 100k mile warranty because the engine was new. Amber gets to California and she goes into Hyundai there and she sits in the service department all morning and afternoon. They didn't even look at the car. The other day, the car overheated again. She had to have the car towed to the dealership in Santa Ana, CA. The dealership told her they didn't know when they could look at the car. Amber asked for a rental and they told her no. Then, they told her they would call her with the total. Amber had to rent a car to get to work. The dealership just called her and told her it would cost her $285. They said the heater hose needed replaced and that hoses are not covered under warranty. Amber called Bobby in the service department and of course he told her he would call her back. Amber's car is sitting at a California dealership while Northtowne Hyundai is ignoring her calls. I bought a car a week after Amber did. This is not how you do business, especially when you want repeat customers and a good review. We are going to call Call for Action or/and Problem Solvers if this is not fixed ASAP. Amber just paid her first car payment. Now, her car is broke down and the dealership doesn't seem to care now that the car is no longer on the lot. Not okay! Horrible customer service!! Riddle me that More
by kim3moe
February 04, 2016
Excellent customer service and selection! I received a nice welcome upon arrival at the dealership. Matt was very patient, professional and thorough throughout the process. I totally enjoy m I received a nice welcome upon arrival at the dealership. Matt was very patient, professional and thorough throughout the process. I totally enjoy my new 2016 Hyundai Elantra - so much so that there are times I take a drive just for the fun of it! ...and, I find myself watching the clock at work now - not to go home, but to get in my car and drive! Top-rate performance/customer service from salesperson (Matt Kornblum), finance (Tim Kimble), dealership (Northtowne Hyundai) and vehicle (2016 Hyndai Elantra ... :-) More
by MISSTERRYLYNN822
Employees Worked With
Tim Kimble (Finance), Matt Kornblum
February 02, 2016
Great Car Buying Experience!! We bought a 2016 Hyuandai Sonata from Northtowne! Everyone was very friendly and knowledgable! Ryan D our salesman was super nice and great to work wi We bought a 2016 Hyuandai Sonata from Northtowne! Everyone was very friendly and knowledgable! Ryan D our salesman was super nice and great to work with!! We would recommend him and the dealership to anyone!! We got a great car from a great place!!! More
by Sawman
February 02, 2016
Great Service I enjoyed purchasing the Sante Fe from Adam! Great service, he knew my needs and price. Smooth, quick and easy sale! No pressure, no BS, straight to I enjoyed purchasing the Sante Fe from Adam! Great service, he knew my needs and price. Smooth, quick and easy sale! No pressure, no BS, straight to the point and was thorough with answers to my questions. All around, great staff! More
by ADLAWSON80
