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Northwest Chrysler Jeep Dodge Ram
Houston, TX
1,008 Reviews
At Northwest Dodge Chrysler Jeep Ram. We are here to serve the great Houston Community in providing the best service and the number buying experience for our customers whether you need a truck, car or suv we will provide a no hassle buying experience for you. Come by today and take a look at our selection of new car and truck inventory. We promise you to make you the best deal possible, to save you time and money.
Jim Hatfield
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 1,008 reviews
December 14, 2023
We lost $2k a day in production while y’all kept our truck for a month and a half. Communication was horrible and we were lied to on several occasions by Mary in the service department. We will no longe truck for a month and a half. Communication was horrible and we were lied to on several occasions by Mary in the service department. We will no longer use this service location due to the lies and service received from Mary. More
by gatkins
Verified CustomerEmployees Worked With
Mary in the service department - rate her as a ZERO
Helpful December 14, 2023
Clean modern and nice amenities like coffee bar. Friendly and helpful staff. Aaron was excellent and honest. Walked me through the whole process. Kept in communication after purchase. Friendly and helpful staff. Aaron was excellent and honest. Walked me through the whole process. Kept in communication after purchase. More
by turoburro
Employees Worked With
Aaron
December 14, 2023
Mary Segura was extremely professional and polite. She took the necessary steps needed to make sure my 2023 Ram was repaired in a timely manner. I really appreciated her keeping me updated by callin She took the necessary steps needed to make sure my 2023 Ram was repaired in a timely manner. I really appreciated her keeping me updated by calling and texting ! More
by johnaerp
Employees Worked With
I didn’t work with any of these Dept.
December 13, 2023
Great service, service advisor really listened and provided great communication. Work was done ahead of schedule - great experience! provided great communication. Work was done ahead of schedule - great experience! More
by txdad2002
Employees Worked With
Matthew Glaser (service advisor)
December 13, 2023
Thanks for the fast oil change and tire rotation service. Representative found me in the waiting area to bring my keys and paperwork. All good, thanks. Representative found me in the waiting area to bring my keys and paperwork. All good, thanks. More
by paul@lyles.com
Employees Worked With
Brian Yanez
December 13, 2023
friendly staff, comfortable. Jose in service was top notch - fitting me in was a huge blessing. Tim in sales is a total pro. if providing the customer 3 oil changes it would be Jose in service was top notch - fitting me in was a huge blessing. Tim in sales is a total pro. if providing the customer 3 oil changes it would be good to disclose that this costs $200. List pricing should include the window tinting, clear coat and plad tech - not an add on. More
by BTVREALTOR
Employees Worked With
Tim Wuneburger - did great
December 11, 2023
Very nice… I really like the coffee bar. There are plenty of work stations where I can sit and do my work while I wait for my vehicle to be serviced There are plenty of work stations where I can sit and do my work while I wait for my vehicle to be serviced More
by abhargrove06
Employees Worked With
Mary
December 11, 2023
I'm absolutely infuriated. I can't get anyone to respond or answer me except my sales person Joshua in regards to my vehicle. I didn't pay 100k for a vehicle to sit in service I can't get anyone to respond or answer me except my sales person Joshua in regards to my vehicle. I didn't pay 100k for a vehicle to sit in service for 3 weeks with nothing being done to it More
by awoww19
Employees Worked With
multiple emplotyees
