I was contacted by NWMS with an interest of buying the
truck I had for sale. I was thrown an offer that I felt was too low at the time, I responded with what I was hoping to get. NWMS responded with "Ok,I
truck I had for sale. I was thrown an offer that I felt was too low at the time, I responded with what I was hoping to get. NWMS responded with "Ok,I can do that. Let me know what day and time works good for you." So I arranged a time and day to be there with the truck. Upon driving up, several salesmen were on the front porch of the building smoking. I don't feel it is professional to have your customers walk through a cloud of smoke to get into the office. It turns out the individual who arranged an appointment with me wasn't even there. So I was whisked into the managers office after taking a "walk" around my truck and was slapped in the face with a low ball offer, lower than the original offer I got. Over all the managers attitude was pompous and unprofessional. As I'm explaining the offer I got via email the manager then offers me even LESS than the previous offer quite clearly offering this in an asinine manner.
So we manage to make a deal after a heated negotiation. It wasn't as much as I thought was reasonable, but hey I understand they need to make money. But I do feel extremely mislead by the "bait and switch" tactic that was clearly going on, in my desperation to get the truck out of my driveway I took less than what I wanted regardless. I understand my truck isn't worth what it used to be but there are reasonable offers and unreasonable offers, as well as unreasonable and reasonable expectations. I felt I was in the realm of reasonable expectations.
Now here is what made me decide to post a review. As I am waiting in the office, I hear the salesman talking to one another. It is a small office so you can clearly hear everything anyone is saying, I hear one salesman talking to another salesman and making jokes at a customers expense after they had left. *line crossed*
Bottom line, this dealership makes fancy promises with their slick tv ads and pretty trucks, all while not delivering on the customer service aspect of business. Just because your trucks are lifted with shiny wheels does not mean they are worth an arm and a leg.
I notice another post with the same issue as mine... could it just be coincidence??
I don't think so.