Northwest Motorsport - Puyallup 400

I saw online that they got the exact car I wanted in stock. I went in to check out the car and loved it. The price was more than fair so I didn't hesitate and jumped on the deal. The whole process wa stock. I went in to check out the car and loved it. The price was more than fair so I didn't hesitate and jumped on the deal. The whole process was fast and smooth and even came out of finance with a warranty in my loan and payments below what I expected going in. I've never seen so many used trucks at a dealership especially nice lifted ones. I'm going to recommend this dealer to all my friends. More

the overall feeling of the lot was sleeze! A bunch of middle aged men standing around smoking and cracking dirty jokes waiting for the next customer. The building was barely furnished and looked like th middle aged men standing around smoking and cracking dirty jokes waiting for the next customer. The building was barely furnished and looked like they could fold up and disappear at a moments notice. Also throughout the discussions Rodney kept pointing to a white board that touted their monthly sales numbers and discribing how they were the best because they sell a lot of trucks. In my opinion the only thing that says is that they value quantity over quality and everything I saw and heard backed that opinion up. When first looking at the truck I wanted Rodney quoted me a price that I thought was a little low and hard to believe but continued in the discussions. Once negotiations started the truth came out and oops Rodney made a mistake (xx). I ended up trading in my truck and buying the one I wanted at an agreed upon price that was not out of line. It was a get em in and get them out as quick as possible operation. I would not recomend this dealer to anyone that wants to be respected. I felt like I needed a shower after leaving their lot because of how dirty their tactics are. BEWARE! More

Rick Schatz was very helpful from start to finish in our truck buying process. Thank you for all your help and for being a friendly salesman, we had an excellent experience. We will be telling our friends a truck buying process. Thank you for all your help and for being a friendly salesman, we had an excellent experience. We will be telling our friends and family about Rick and Northwest Motorsports "The Best Dealership to buy a Truck" Thank you again, Suzie More

I bought a car from there and then it was totally. (Obviously not their fault) It had only been a short time so they helped me get a refund from the service contract I bought. This was actually pretty (Obviously not their fault) It had only been a short time so they helped me get a refund from the service contract I bought. This was actually pretty cool and so I thought they were better than most dealerships. So as I was doing this I looked around for a car to replace the recently totalled one. I found one I liked and wanted to buy so we went in and talked. It was more than I wanted to pay so they said they would take off the rims it had and put the tires on regular rims on. I don't care about that so I was ok with that. The other thing was a small spot on the paint. I asked about it and they said they would take care of it before I picked it up. I finished the paperwork and went outside and the car was done. The tires were changed out and the car was washed. The spot in the paint was still there so i asked. This said it just needed to be buffed out. Not knowing anything about cars I though ok makes sense. Just a few short days later I went to have my car inspected before a road trip to California. I went to Les Schwab and the looked at everything. Including the tires. They didn't have it long when they called me out to show me something. With the tires still on my car but the car on the lift they showed me metal threads coming from my tires they were so worn out! Obviously that's not safe so I had to by new tires. In addition that "small spot" that was in the paint began to take over my car and I had to pay to repaint my entire car. I guess the maker had a bad year of paint which I know is not their fault but don't lie and tell me "that will buff right out" More

These guys are awesome!!!! I'm on here writing this review because of the amount of fun I had buying a truck from these guys. Todd (Rodeo) is a very energetic cowboy and made the whole experience purch review because of the amount of fun I had buying a truck from these guys. Todd (Rodeo) is a very energetic cowboy and made the whole experience purchasing my lifted truck simple. We all got along great talking about hunting and fishing trips. Thank you guys for the truck and I will be talking to all my friends about this cause I want $200 referrals! More

Rick was such a personable guy, I felt very comfortable throughout the entire process. Not once did I get the "vultures are circling" feeling that most people get at dealerships. I will definitely be recom throughout the entire process. Not once did I get the "vultures are circling" feeling that most people get at dealerships. I will definitely be recommending Rick to friends and family as this was a very enjoyable experience. -Jackson More

I went to Northwest Motorsport to buy a used truck. I had just arrived in Washington after being re-stationed and needed a second vehicle. I looked at their website and saw a truck I was interested in. I tes just arrived in Washington after being re-stationed and needed a second vehicle. I looked at their website and saw a truck I was interested in. I test drove it, but changed my mind when I went back the next day and saw the truck I decided to buy. They went on and on constantly about how they take very good care of their military. While in the process of purchasing the truck, my wife went to the car to get something and overheard 2 of the employees who "tried" to help us when we first got there, talking about us. I bought the truck and we went on our way. While driving home from the dealership, I noticed the truck had no oil pressue while it was idling and the truck started to shift hard. I test drove the truck twice before I bought it and didn't notice either of these problems. I took it to an engine shop to see what was wrong and found out that I need a new motor and transmission! I have only had the truck a few weeks! I called the dealer to see if they could help me out. One of the managers told me to take it to the dealership and have their mechanic look at it. When I got there, I spoke with Steve and all he did was go on and on about how I didn't purchase the warranty, so there wasn't anything they would do. However, when I bought the vehicle, they assurred me the truck had gone through inspection, which makes me wonder how thorough their inspection is if they didn't notice the oil pressure problem and fix it. I felt cheated, lied to, and certainly not "taken care of". When I told Steve how I felt, he told me to get off the property because I didn't trust him! I will never be going back to them for a vehicle, nor will I recommend them to anyone! More

I found the truck I wanted on their Craig's list advertisement and I called ahead that morning- by the time I got there they had it pulled out and ready for me to test drive->prompt and considera advertisement and I called ahead that morning- by the time I got there they had it pulled out and ready for me to test drive->prompt and considerate of my time. I had a specific budget and they didn't try to up-sell me into something I couldn't afford and I never got that "you have to buy it today" pushiness. They gave me a fair dealer trade-in value for my car-and didn't do the 'hide the keys' trick that I've had happen at other dealers. Their finance team is solid and helps keep things realistic. I told them my budget and they worked to help me keep within it. Here's the best part- my sales guy (Travis) gave me his personal cell number- which I used on his day off (oops) and he was completely cool about it. I bought an older truck and knew it would have the wear and tear of an older truck and when it had a hiccup a week after I bought it Don (the manager) had me come down to the dealership and took care of it right away- even gave me a loaner so I could run errands. I live 52 miles (one way) from this dealership and will be back for my next truck without hesitation. Worth the drive even at today's gas prices. More

I was contacted by NWMS with an interest of buying the truck I had for sale. I was thrown an offer that I felt was too low at the time, I responded with what I was hoping to get. NWMS responded with "Ok,I truck I had for sale. I was thrown an offer that I felt was too low at the time, I responded with what I was hoping to get. NWMS responded with "Ok,I can do that. Let me know what day and time works good for you." So I arranged a time and day to be there with the truck. Upon driving up, several salesmen were on the front porch of the building smoking. I don't feel it is professional to have your customers walk through a cloud of smoke to get into the office. It turns out the individual who arranged an appointment with me wasn't even there. So I was whisked into the managers office after taking a "walk" around my truck and was slapped in the face with a low ball offer, lower than the original offer I got. Over all the managers attitude was pompous and unprofessional. As I'm explaining the offer I got via email the manager then offers me even LESS than the previous offer quite clearly offering this in an asinine manner. So we manage to make a deal after a heated negotiation. It wasn't as much as I thought was reasonable, but hey I understand they need to make money. But I do feel extremely mislead by the "bait and switch" tactic that was clearly going on, in my desperation to get the truck out of my driveway I took less than what I wanted regardless. I understand my truck isn't worth what it used to be but there are reasonable offers and unreasonable offers, as well as unreasonable and reasonable expectations. I felt I was in the realm of reasonable expectations. Now here is what made me decide to post a review. As I am waiting in the office, I hear the salesman talking to one another. It is a small office so you can clearly hear everything anyone is saying, I hear one salesman talking to another salesman and making jokes at a customers expense after they had left. *line crossed* Bottom line, this dealership makes fancy promises with their slick tv ads and pretty trucks, all while not delivering on the customer service aspect of business. Just because your trucks are lifted with shiny wheels does not mean they are worth an arm and a leg. I notice another post with the same issue as mine... could it just be coincidence?? I don't think so. More

I had a great experience here. I was looking for the 7.3l diesel powerstrokes for a long time then came across NorthwestMotorsport. I talked with Todd most of the time but Steve helped with the deal when thi diesel powerstrokes for a long time then came across NorthwestMotorsport. I talked with Todd most of the time but Steve helped with the deal when things got busy (It gets very busy). All the salesman were friendly and helpful. Won't be buying anywhere else anymore. Thanks again Todd and Steve! More