"Friendly, honest, genuine, knowledgeable"
- Shanna Martin
This dealership is seriously the best dealership I've ever been to and will be recommending it to any of my friends looking to buy. To start off, they have dozens of locations throughout the state and when a truck I wanted to look at was located 2 hours North of the dealership closest to me, they said "No problem, let's get it to you." Sure enough, it was there the next day so I went and checked it out. Rick McKay was my sales person and without a doubt the friendliest, most honest and genuine care salesmen I've ever met. He sat and listened with the utmost patience and interest to my (admittedly lengthy) explanation of what I wanted to be doing with the truck and why and he never rushed anything. He didn't try to get me to start signing papers right off the bat, we took our time, checked out the truck and had a rather lengthy test drive. I have a very general knowledge of cars and what to look for and whatnot and so during the test drive I was checking for little red flags. While doing this, he even suggested additional things to check for that I hadn't even thought of, including directing us to a hill to take the truck up to help bring to bear any transmission or other issues. While I had checked the vehicle for wandering/walking (letting go of the steering wheel while driving to be sure it stayed straight), he even suggested (in a safe empty parking lot, of course) braking while releasing the steering wheel to watch for pulling. He showed me how to check if the coil springs were good by manually pressing down on each corner of the truck and ensuring that it sprung back up without bouncing around too much. Just several things that I never even thought to check that could have ended up flagging the vehicle and he showed me how to check them. We came back and checked out my Jeep that was going to be the trade-in vehicle. I didn't have much to bring to the table, no previously-approved financing and I owed more on the Jeep than it was worth. Still, they worked with me on the financial side of things. I was honestly pickier than I had any right to be. I wanted a good price on my trade-in, a free spray-in bed liner on the truck, and I wanted them to find me a financing option under 5% interest rate. At the end of the day, after 7 hours at the dealership - during which Rick never became impatient or inattentive or hurried (He even gave me free sandwich wraps and drinks!) - I had an excellent price for my Jeep that made it a lot less painful to let go, the free spray in bed-liner I wanted in the truck (The good stuff too: Line-X, not Rhino Liner), and a loan at 4.49% interest rate. Since purchasing the truck, it wasn't a cut-and-run from Rick. He kept in touch, called back to see how I was liking the truck, just making sure that I was well and truly happy with it. When I came back and chatted with him later, he asked how I was liking the truck and when I told him how I absolutely loved it, the smile I got in return was genuine. Rick wants to see people happy with the vehicles they buy and will do whatever it takes to make that happen. Also, I'd like to give a shout out to the manager that while I never met him, any time an issue arose throughout the process that day (difficulty finding financing within my picky parameters, reluctancy to let my Jeep go, trying to keep my monthly payments where I wanted them, etc) Rick was having to run back and forth a couple dozen times to try to sort things out with the manager, who was also exceedingly patient with me and persistent with the financing companies and very generous with the final offer on my Jeep. To top it off, a couple weeks after purchasing, while getting the transmission serviced (a routine maintenance thing) and fuel filter changed, it was discovered that the ball-joints and tie rods on my front suspension were very worn and loose. Neither Rick nor I had noticed it at all during driving or inspection or testing the suspension. I had already signed the papers that stated I was purchasing the vehicle "as is" and was essentially stuck with the problem. However, having spent a good deal of time talking with Rick, I thought maybe it would be worth reaching out. I could tell it saddened Rick that my amazing truck was making me do anything but smile. He had been so thrilled that I was so in love with the truck in the weeks after my purchase. He wanted me to be happy and despite having no obligation to do so, he went to his manager and said "what can we do about this?" I know that at any regular dealership, I would have essentially shot myself in the foot with this one. And yet, Rick called me back and said that while they couldn't cover the full repairs, the manager was willing to cut me a check for a very generous portion of the repairs, which was a xxxx of a lot more than I expected. Any other dealership would have essentially closed the door in my face. They had no obligation to help, they had already made their money off of me and yet their customer's happiness (even post-purchase!) was more important to them than making the absolute most money off of buyers. This dealership is incredible, full of friendly, knowledgeable, patient, and caring staff that never pressures you into anything. Check them out and if you go to the Puyallup location, ask for Rick. You will leave happy and stay happy with your vehicle :)