Nucar Mazda of New Castle

It’s a very stressful time to buy a car and I’m so glad I went to Nucar. We had many other Mazda dealers closer to us, but we chose here instead due to pricing and how great Eddie was to speak with. Eddie ma went to Nucar. We had many other Mazda dealers closer to us, but we chose here instead due to pricing and how great Eddie was to speak with. Eddie made the whole experience much less overwhelming and was very available to answer any questions or concerns I had. Tom in finance was also great and pleasure to deal with. I will continue to come here for cars. More

Hi Mazda RX eight refused to start when it was cold in the morning. John Strom and Melissa kept working working working. Finally figured out what was wrong repaired it. I now have the car back and I’m enj the morning. John Strom and Melissa kept working working working. Finally figured out what was wrong repaired it. I now have the car back and I’m enjoying driving it thank you everybody at Mazda. More

Ken Chen and Tom Soo were excellent to work with and help put together a deal faster than ever. Highly recommend! put together a deal faster than ever. Highly recommend! More

BAIT AND SWITCH PRICING. Avoid working with Christian. I’ve been looking online for a new car for a while. And while I knew pricing was out of whack with the chip shortages, I thought I would go into NuCa I’ve been looking online for a new car for a while. And while I knew pricing was out of whack with the chip shortages, I thought I would go into NuCar and see how they were pricing their cars since I had bought from them before. I was interested in the CX-5, so I was also able to test drive the only one they had on their lot. In my first meeting, Christian introduced me to the sales manager and without even prompting, he volunteered that they were selling at MSRP. He acknowledged that lots of dealers were marking up by a couple thousand on top of MSRP, but they weren’t doing that. I had a very specific trim I wanted and was only undecided on turbo vs non-turbo. Christian texted me when a non-turbo model came in and I was able to test drive. I decided to take the plunge and order the car. He told me that they would tell me when they were allocated the model I wanted and I could put a deposit on it. A week later, Christian called to tell me they had been allocated the model and trim I wanted. He sent over the offer shortly after, which contained exactly the thing they told me they weren’t going to do - a markup by a few thousand dollars above MSRP. When pressed for it, he told me it was because I wanted a popular trim level - despite the fact that I’d been talking about that exact trim level since we first met. Get your customer excited, tell them how much it costs, tell them there’s a wait, and when they finally are available, mark it up just because you know they’re excited about it and will jump though hoops to get it. Classic bait and switch. Thing is - if they’d told me there was a markup up front, I may have budgeted for it. I may have decided to wait until the market cools and gone back to them. Now I know they’re dishonest and deceptive, so I’ll shop with another dealer. More

I came from out of state and everything was prepared for me. Easy buying experience. me. Easy buying experience. More

Consistently Provide Great Service! This is my fourth Consistently Provide Great Service! This is my fourth Mazda care purchase from the same dealer and the same sales Rep. I've never had any issues ,t Consistently Provide Great Service! This is my fourth Mazda care purchase from the same dealer and the same sales Rep. I've never had any issues ,the dealer ship and sales reps always provide excellent service More

Great facility, efficient personne, comfortable waiting area, good price, great follow-up on scheduled appointments area, good price, great follow-up on scheduled appointments More