I literally never leave reviews but it’s imperative. Don’t buy from these people. They’re your best friend when you’re about to buy a car but ghost you like a bad Tinder date when you need them after purchase. Let me set the scene for you to give some background as to what led me to be so disgruntled. Bought my second car from them in August, a new challenger. 1) sales lady made me deal directly with my old lender to get pay off info and repeatedly told me the information I obtained was ‘wrong’ to later find out it wasn’t. Lender wanted a fax number and sales lady reported ‘they didn’t have one’ and later amended it to she ‘didn’t know where it was’. Manager explained to me that if I didn’t finance through them I’d lose ‘1,000’ rebate. So I did even though the interest rate they got me in the end wasn’t that amazing. Fine. Whatever. A lot goes into that so I overlooked even that. Told me the trade value with added ‘trade voucher’ (some gimmick they sent me in my email that persuaded me to return to their dealership in the first place when I didn’t necessarily want to) of my essentially new 2019 Jeep Cherokee latitude plus would be 16,500. When I get to the financing desk the guy accidentally slips and mentions the trade value of my Jeep was listed as 15,000. Whattt?? My dad happened to catch that and they had to amend it to their original offer. Even after all of this I still decided to buy from them and maintained a positive attitude. The same couldn’t be said about my dad, but I kept it cool and friendly despite obvious signs telling me to haul xxx for the door.
I wanted black rims and the detailer promised I’d be getting an amazingggg deal powder coating at 899 because black rims would traditionally cost ‘2,000’. For one, that’s xxxxxxxxx. I did my research after the fact and realized I got ripped off. Poor shopping around on my part. An entire blackout package only costs 995 yet I paid almost that for them to dip my rims in some black paint. Sales lady said she’d call me the following Monday to set up an appointment for this, never did. So I took it upon myself to call and get it going. Here’s where my latest and real big problem comes into play.
I noticed my car had a weird vibration to the wheel and ride after I got it back from them powder coating my rims in late August. I chalked it up to the tires being over aired (which they were, ridiculously so at 42-45 lbs a piece). However, letting air out didn’t help the vibration. I was doing my best to ignore this weird vibration because certainly a reputable dealership would know to rebalance my brand new tires on my brand new car and wouldn’t have damaged them, right?? Wrong. The vibration had gotten so annoying and severe this past week that I took it to the ford dealership in Waco where I live and the mechanic told me that not only were NONE of my wheels balanced, TWO rims on the front passenger and rear passenger were bent, on the INSIDE. Mechanic said most he could do was move them to the back but that I’d always have a vibration problem and rough ride as long as those rims stayed. And hi hello, the bad rims will be in the front at some point when I have to rotate my tires making the ride that much rougher. So all in all I bought a new car and paid for rims to be painted to leave with a janked xxx driving car. I tried calling sales managers, service managers, service advisors, while also leaving voicemails for days and NOTHING. I’m being dodged like I have the bubonic plague now that I actually need them to fix the problem they created. All I wanted was two replacement rims for the two they jacked up. I even emailed the woman that sold me the car and the ‘manager’ that talked me into financing with them and natta. I would not have been this upset nor left a negative review had the rims not been the last straw to an already sub par experience. Guess I’m screwed and on my own at this point. Don’t buy from here unless you want to be taken advantage of and discarded.