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Oak Lawn Toyota

Oak Lawn, IL

4.8
3,318 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,318 reviews

November 25, 2021

I’m going to say that I was pleased with the job that they did. More

by dbellemorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Nash, Daniel Schnur
Nov 27, 2021 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

November 24, 2021

I have nothing but kudos and great appreciation for the Oak Lawn Toyota dealership and service department! I have been going to their service department for several years. Their quality of service has b More

by Mr. Rodney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Nov 24, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

November 23, 2021

Not terrible, but definitely stands out from my typical good experience. Much longer wait time than usual, no response via the text thread I received after dropping my keys off, etc. The text said it w More

by Jim.craver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of the persons name who assisted me.
Nov 24, 2021 -

Oak Lawn Toyota responded

Jim, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

November 23, 2021

Mechanic Dave did an excellent job. He was polite and answered to all my quests about my car. Joseph Cassello was rude and shout at me that he is loosing money because of me!? when I was trying to find o More

by svajone
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Cassello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Oak Lawn Toyota responded

Thank you for providing this feedback and we are happy that your experience with Dave in our service department was a positive one. We do however apologize for not providing you with an all around positive service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

November 23, 2021

I have used this service for the last 15 years and find them to be reliable, reasonably priced, and always courteous. I'm staying !! More

by C.Bernard1505m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Nov 24, 2021 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that Vickie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

November 22, 2021

Promt service they had me in and out in forty minutes. Car was returned to me clean no issues. More

by 19TTACOMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

November 21, 2021

Very professional and personable. No fast talking service advisors looking to upcharge customer. Friendly and even made recommendations of other business alternatives to consider when customer not interested More

by LR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Nov 21, 2021 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

November 20, 2021

I like the service. My car is old but dependable because the service is good. More

by ptrcfoley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2021 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

November 19, 2021

It is always worth the trip to come to Oak Lawn Toyota.I It is always worth the trip to come to Oak Lawn Toyota. I have another Toyota dealership here in Plainfield but your staff is so welcoming. More

by emusicman7926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

November 19, 2021

The service attendant seemed to have my interest at heart. He wasn't pushy and agreed with my preferences. More

by pswack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

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