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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,347 Reviews
Call Service Center (816) 474-2900

1,347 Reviews of Oakes Kia - Service Center

Sort by
April 01, 2024

I came in for a oil change Brandon showed me a Sierra and I ended up taking it home More

by RodgerJ
Recommend Dealer
Yes
Employees Worked With
Brandon Vail
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Oakes Kia responded

We couldn't ask for a better review of Oakes Kia. Thanks so much, Rodger!

Helpful
March 15, 2024

The guy who helped me was great. Service took a while but he was awesome. More

by tybailey07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Bolling
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Mar 15, 2024 -

Oakes Kia responded

Thank you for leaving Oakes Kia a five-star review! We appreciate your patience and are glad our team was helpful. See you down the road!

Helpful
March 15, 2024

Good experience so far! The service department was very nice, helpful and overall great experience. More

by lakida.carrillo
Recommend Dealer
Yes
Employees Worked With
Olivia Dennis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
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Mar 15, 2024 -

Oakes Kia responded

Lakida, we are delighted to read your terrific feedback! Given the positive content of your review, it seems that your 3-star rating may have been accidental, but if there is anything else we can do for you, please don't hesitate to reach out. Thank you! Rachel Huff - BDC Director - (816) 474-2900

Helpful
March 15, 2024

They were supposed to fix a recall on my oil change warning. Didn’t get fixed and I waited 2+ hours. More

by hmlybarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
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Mar 15, 2024 -

Oakes Kia responded

It's disappointing to see that your recent visit was not reflective of the 5-star service we aim to provide. We understand your time is valuable and never intended to cause an inconvenience. If you're open to discussing this in more detail, I'd like to offer my personal assistance regarding your recall. Please give me a call when you can. Thank you, Rachel Huff - BDC Director - (816) 474-2900

Helpful
March 14, 2024

Had a great experience. Oakes has a welcoming environment an staff. I love my new 2024 Sorento. More

by DAVID.GRIFFIN.JR4
Recommend Dealer
Yes
Employees Worked With
Derrick Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chip Bashir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Corniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Oakes Kia responded

Congratulations on your brand-new 2024 Sorento, DAVID! The team at Oakes Kia is grateful for your business and wishes you happy miles ahead!

Helpful
March 14, 2024

Oakes service crew made getting my oil changed so easy. Everyone was super nice and the customer service was great. More

by 2018ldolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooklynn Enfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Oakes Kia responded

We're delighted to know that our service crew at Oakes Kia made your oil change a breeze and provided excellent customer service. Thanks for the positive feedback!

Helpful
March 14, 2024

great service dept. with very nice people who took awesome care of us and our car. More

by gruberk153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyric Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikayla King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooklynn Enfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Oakes Kia responded

It was our pleasure to assist you. Thank you from all of us here at Oakes Kia!

Helpful
March 12, 2024

Oil changes are easy and effective. Sometimes it does take quite a while but it’s easy as 1,2,3 More

by MELISSA_ANN_03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Oakes Kia responded

Thank you for this kind review of Oakes Kia! We appreciate you patience and hope to see you again down the road!

Helpful
March 12, 2024

Prompt, immediate service for an unexpected check engine light. Warranty covered and fixed same day. Very professional More

by mikekristenloney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stinnett
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Mar 12, 2024 -

Oakes Kia responded

Mike, we're glad to know our team at Oakes Kia was able to promptly address your check engine light issue. We always aim for efficient and professional service! Thanks for the review!

Helpful
March 12, 2024

The Service Team for Oakes KIA is the best part of this entire dealership as far as customer experience. More

by Allden
Recommend Dealer
No
Employees Worked With
Nate in the Service Department
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Mar 13, 2024 -

Oakes Kia responded

Allden, it's great to know that you've had positive experiences with our service team. We're always striving for excellence across all departments and your feedback helps us do just that. If there are any areas where we could improve, please let us know!

Helpful
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