Ocean Mazda Roswell

Excellent service Mr.Carrara thank you for your hospitality definitely it’s a pleasure to visit mazda the new laid out of the office excellent thank you Mr.Carrara thank you for your hospitality definitely it’s a pleasure to visit mazda the new laid out of the office excellent thank you More

Too expensive compared to other options They have caught me twice so far charging me $135 to reattach a plug for my airbag that keeps comming loose. Each time was when I came in to do a reca They have caught me twice so far charging me $135 to reattach a plug for my airbag that keeps comming loose. Each time was when I came in to do a recall repair. By comparison when Kauffman tire did this for me they didn’t even charge me because they said it was so little effort to clean and reattatch the plug. Because I feel like they overcharge I have never used this dealership for actual services after the first time this happened and cannot recommend them. More

new car purchase Deanthony and Phillip were exceptional. Made the purchase of new mazda easy. From start to finish, no pressure and all questions answered. Would de Deanthony and Phillip were exceptional. Made the purchase of new mazda easy. From start to finish, no pressure and all questions answered. Would definitely recommend them to any who are in market for a new/used automobile. More

Bought a car Terry was great, very helpful and kind. We bought a used (not mazda) car with him and he gave us the space we needed to talk alone and was willing to Terry was great, very helpful and kind. We bought a used (not mazda) car with him and he gave us the space we needed to talk alone and was willing to negotiate a bit with us. More

I liked it Very professional and knowledgeable sales team. Did not waste time for negotiation, direct to the point and possible proposal. Could have saved time b Very professional and knowledgeable sales team. Did not waste time for negotiation, direct to the point and possible proposal. Could have saved time by scheduling time for paperwork but it was smooth and quick. More

Engine light on Replacement part from prior visit had to be ordered. Nick let us know the part was in and we scheduled a time to come in for installation. Was taken Replacement part from prior visit had to be ordered. Nick let us know the part was in and we scheduled a time to come in for installation. Was taken care of and gone in 1 hour. Nice job. More

Scheduled maintenance I used Mazda of Roswell's online service to schedule the Maintenance Services: Replace Rear Wiper Blade, 60k Mazda Recommended (S2), the Recall Servic I used Mazda of Roswell's online service to schedule the Maintenance Services: Replace Rear Wiper Blade, 60k Mazda Recommended (S2), the Recall Service: Mft Campaign/Safety Recall Notice: 18V-717Campaignid: 18V018 passenger Airbag with Connor Taylor. I also noted I needed the key fob battery replaced. I also noted that I should still get an included oil change and tire rotation (free) still under warranty. When I checked in, I mentioned to Alex I wanted to get the car interior cleaned. Another advisor said yes they could make sure it was complimentary while they did the service. They offered me a ride for us to get breakfast since we were waiting. On the way back, Alex called and was told I was at approx 60k miles and if I wanted more than the oil change? I stated, yes, that's why I scheduled online, the 60k service and reminded him of the quote it showed online for the service over $300. I was told it would be a few hours before my vehicle would be ready, so he offered me a loaner vehicle since I had prior engagement and wouldn't be back before they closed. I was also advised they didn't update my home address (I've been at my current address going on 3 yrs and only have my vehicle serviced at Mazda Roswell) They didn't have my car insurance info on file either, but I also advised they've gotten me a loaner and a rental before, so I wasn't sure why my information wasn't updated by now. I ended up hanging out in the customer lounge for several hours due to it raining heavily all day. I then checked with Alex to see if my vehicle was ready, so I wouldn't have to take the loaner car. He advised the vehicle still wasn't ready, so I told him I was leaving. About 10 mins later, I was about to park at my destination and I received a call from Alex that my vehicle was ready. I immediately went back since I didn't want to keep the loaner any longer than I had too. Upon getting into my vehicle after checking out, I instantly noticed the interior cleaning NEVER happened as the debris was still on the carpet and the rear wiper blade wasn't changed and neither service noted on the paperwork as originally requested. I've never had any real issues from the service department, but this experience really aggravated me since I know have to still make a special schedule to go somewhere to get my vehicle interior cleaned and my rear wiper blade changed. I don't have a rating for Connor as I don't know if he was there. More

Service visit Always impressed Love the service group. Not sure what else to say the service group is always amazing and helpful in all my needs so far Always impressed Love the service group. Not sure what else to say the service group is always amazing and helpful in all my needs so far More

They made me feel like family. They were great and helped get my first car. I left with a used vehicle and it was all worth it. They took their time with the entire process. They were great and helped get my first car. I left with a used vehicle and it was all worth it. They took their time with the entire process. More

Great Customer Service Terry and Otis are the best I've ever dealt with. I came in to test drive the Range Rover and Terry made sure that I didn't have to wait even though h Terry and Otis are the best I've ever dealt with. I came in to test drive the Range Rover and Terry made sure that I didn't have to wait even though he had another customer. He got another co worker to take me for a test drive. When I returned, he immediately got me in with Otis. They had me approved in no time. Unfortunately, I didn't buy the car because I found a newer model but I understand good service when I see it. Keep up the good work guys! More