Unlike most car dealerships, you can pre choose your car, whoh made the whole process go much smoother. No sneaky sales people. However, do expect to wait as there's always an enormous amount of people there. My wife and I got there before 6pm and didn't leave till after 10pm. Most of that time was spent waiting for the financiers and management, as the volume of people trying to make deals is greater than the amount of people handling them. Martha was great but we did find ourselves sitting around, waiting. When you have two kids under 5, this is a nightmare scenario. Even after all of this, we would still recommend that people buy from here. Cars in great condition at great prices.