I have a 2007 Dodge Ram 3500 that needed some maintenance. I met with Kelly on Monday and told her what I wanted done. 1) I wanted the a/c blower motor replaced. 2) I wanted the slide temperature control module replaced. 3) I wanted the gasket replaced on the passenger side window replaced. I made an appointment to bring the truck back on Tuesday at 10:00 to have the work done. I asked Kelly how long it would take, and said “a day to a day and a half”. I received a call from Kelly Wednesday afternoon around 2:00 telling me that the blower motor didn’t need replacing, the a/c system was way over charged. I told her that the tech that worked on it didn’t know what he was doing. Then I asked if they were through with my truck. “No we just got through with the diagnosis” I asked why they did the diagnosis, because I told her I wanted the items replaced. The blower motor had not worked right in over a year, in fact one of the techs there had showen me where to hit under the glove compartment to make it work when it would not come on. Then I was told that the temp slide worked fine. Again, I told them ( by this time the branch mgr was there) they didn’t know what they were doing. Again, I was told that the tech said it was fine. I said, it couldn’t work fine because the slide for the passenger side wasn’t even there. It was broken off. I think you can see the some of the problems I encountered with this service dept.