Ole Ben Franklin Motors
Knoxville, TN
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Excellent care for the customer. Lots of communication and effort to please the buyer. The management and sales staff worked together to provide a great deal. Thanks for all the hard work! and effort to please the buyer. The management and sales staff worked together to provide a great deal. Thanks for all the hard work! More
My old work van had over 300,000 miles on it & broke down! Time to upgrade! Gino Magdos went out of his way to find me a real good used work van! Thanks! down! Time to upgrade! Gino Magdos went out of his way to find me a real good used work van! Thanks! More
I have had nothing but good service from Jeff. He has always helped me with my van. He always fixes it and very quickly. Jeff Bean has been great at getting me in and out when I am in a hurry. He always always helped me with my van. He always fixes it and very quickly. Jeff Bean has been great at getting me in and out when I am in a hurry. He always does a great job. More
I just thank everyone at old Ben Franklin for there good service and stand behind everything say there going to do. And the service department for there good work service and stand behind everything say there going to do. And the service department for there good work More
Josh Arnwine was an excellent sales rep, as well as friendliness and professionalism. Had a few problems getting sale together but that was due to office personal not having their facts together. I wou friendliness and professionalism. Had a few problems getting sale together but that was due to office personal not having their facts together. I would gladly ask Josh to help with another purchase in the future. He is a great asset to this company.He was very patient with with me and went far beyond what alot of reps would.I would deal with this company again but hopefully they would have all info together before I leave the lot with my purchase instead of having to return several times. I would like to thank Josh for going far beyond his job and hope to deal with him again in the future, because I have plans of returning in the future, because I have my future car in mind and would like to deal with this young man again. Thank you Josh for your patience. I know I was one difficult customer and hopefully you will be there when I return in the future.Mr. Arnwine is highly reccommended by this customer. More
This is Cecil Earles. My salesman was Matt. He was great. My 2005 Buick Rainier is Phenomenal. I love it. Old Ben took really good care of me on everything. Detailed. New breaks, and made sure I was happy. N My 2005 Buick Rainier is Phenomenal. I love it. Old Ben took really good care of me on everything. Detailed. New breaks, and made sure I was happy. Nice to know a Dealership really cares about the customer. More
When it comes time to buying a car I have always dreaded it. I always feel that when you pull onto a car lot it is immediate "vulturism" by the sales staff. Today though my experince was just the opposite. it. I always feel that when you pull onto a car lot it is immediate "vulturism" by the sales staff. Today though my experince was just the opposite. Tarl's customer service was over and beyond. He provided great service, got us a great deal and even took the jokes from my husband with stride. I want to than Tarl for his effort and service!!! More
I would like to thank Jeff Bean for taking time to fix my tire on my car. You were very helpful and very kind. I appreciate every thing you did to get the problem fixed. Thank-you again Jeff and have a very tire on my car. You were very helpful and very kind. I appreciate every thing you did to get the problem fixed. Thank-you again Jeff and have a very nice week-end and be Blessed. Emma Latham More
Ok Here;s my update on my 2006 F-250 King Ranch,as before in my previous reveiw .my truck had some serious problems and could have cost me a $1000.Bucks out of pocket.which to say is a lot of money that i j in my previous reveiw .my truck had some serious problems and could have cost me a $1000.Bucks out of pocket.which to say is a lot of money that i just don't have with a wife and 7 kids. the dealership didn:t charge me for any thing at all which was very nice of them to do for me,and my family.MR:Jeff Bean Was very informative with the updates as to the status of my truck.just dont see how he gets any work done with people calling and showing up all the time ,but he as us hillbillys say,(gitser done)kudoos jeff..To all the folks involved in helping me get my truck repaired Jeff,Jamie Eady,Mike ,And Tom Burdete,A BIG THANK YOU,for helping me out of a tight spot.so yes i recomend the dealership to anyone who would like to enjoy a great buyers experience,to go to ole ben franklin motors,inc. and go in and just be upfront.tell em what you need,and ill just bet they can help you out.they have a great bunch of sales folks there that are more than able to help you throughout your buying experience,the will answer your questions,and probably will ask you a few such as your needs from a vehicle.the try to macth you up tour your needs not just a car.trust me i know how hard people work for your money and it's no fun buying a lemon.so if you want a great vehicle for your buck.then ole bens the place to go.as of yesterday june 20 2013 my wife and i are looking to purchase another vehicle from ole bens.so that says somthing for them,as a skeptic as big as i am ,so once again to all the folks there Thank you ,for making my buying experience a great one,with out all the hassle and b.s.SFC;John Rowe ,U.S Army Retired. More