One Toyota of Oakland

Professional and the process was thorough and easy The service team makes the experience of bringing my car in pleasant and hassle free. always great to work with James Kim and the service team. Than The service team makes the experience of bringing my car in pleasant and hassle free. always great to work with James Kim and the service team. Thank you. More

Service Took in my new Prius for its first routine (six months) service. The service staff member, Greg, was extremely friendly and helpful. The servicing Took in my new Prius for its first routine (six months) service. The service staff member, Greg, was extremely friendly and helpful. The servicing of my car to class in hour and I waited in a quiet, present waiting area. A positive experience all around. More

Excellent service One Toyota offers an excellent service experience. The customer service I received from my service rep Brandon was superb. I appreciated the thoughtfu One Toyota offers an excellent service experience. The customer service I received from my service rep Brandon was superb. I appreciated the thoughtfulness and willingness to go the extra mile to make sure my car was getting the service it deserves. I would highly recommend One Toyota of Oakland! More

Quick and honest service Booked an appointment through dealerrater and got connected with Carlos. He was straight forward in his recommendations and helped me with some decisi Booked an appointment through dealerrater and got connected with Carlos. He was straight forward in his recommendations and helped me with some decisions when it came to some warranty work that my wife's car needed. Will come back for the next service More

Fast and exceptional service by one toyota One Toyota has been nothing but helpful when it comes to service my truck. Service advisor was knowledgeable about what my vehicle needed and keeping One Toyota has been nothing but helpful when it comes to service my truck. Service advisor was knowledgeable about what my vehicle needed and keeping my update with the process. It took longer than excepted which was out of his hands but ensure I was compensated for my time to ensure my vehicle was fixed correctly. More

Great help from Alex Guan! Very nice and attentive staff. Great help from Alex and will definitely recommend this dealership. Very easy to work with. Alex did not pass us off to other people and he stayed w Great help from Alex and will definitely recommend this dealership. Very easy to work with. Alex did not pass us off to other people and he stayed with us through the entire process. More

Great job Our service manager did a great job, even though the amount of work went from several hundred to several thousand dollars. He did a great job getting Our service manager did a great job, even though the amount of work went from several hundred to several thousand dollars. He did a great job getting work done and coordinating with me on the status of the repairs. Will always use Toyota of Oakland for all future repair/maintenance activities. More

Toyota He is good man and he help get test drive And talk about finances , how much pay For trade new car, that good thing trade new car At this time I He is good man and he help get test drive And talk about finances , how much pay For trade new car, that good thing trade new car At this time I can’t make decision which car to buy More

Drove home haooy Sales team was very helpful over the phone and in person. Our car was ready for test drive at start of appointment and we never felt any pressure as w Sales team was very helpful over the phone and in person. Our car was ready for test drive at start of appointment and we never felt any pressure as we compared models and packages. We bought exactly the right car we were looking for. More

Kind of wish they believed the consumer. I bought my vehicle brand new from this location and get the same vehicle serviced here. There was minor interior damage I noticed after they did some I bought my vehicle brand new from this location and get the same vehicle serviced here. There was minor interior damage I noticed after they did some work near that same area of my car. I was told that it was outside interference. I truly feel that someone from Toyota damaged my vehicle and attempted to fix it without reporting it. I feel like my concerns were not taken seriously. I was told that the technician who worked on my car confirmed my vehicle was in that condition upon start of the work and that a technician would not risk losing their job over something so minor. I truly don't believe that. The kicker is they said there was glue as if someone had tried to "fix" it. I know I didn't do this and I'm the only one who drive my vehicle. The only time it is out of my possession is when Toyota has had it for service. Nothing about this makes any sense to me. I don't know for sure if it was a technician specifically who may have caused it, bc they aren't the only Toyota employees who are in the car. There are the guys who bring the cars around to the front for pick up as well. The entire situation just seems super suspicious to me. Above all the repair would be over $400 out of my pocket otherwise. I was not very satisfied with the outcome of that visit. The rest of the visits have been above satisfactory. More