Opelika Ford Chrysler Dodge Jeep Ram

Great people I have had several issues with my 2016 F-150 since I got it. It has been in the shop 5 times in 9700 miles and I am disappointed but I understand ever I have had several issues with my 2016 F-150 since I got it. It has been in the shop 5 times in 9700 miles and I am disappointed but I understand every now and then a lemon can happen. I can tell you that the staff up front in the service department are extremely nice and really try to help you out as much as possible. I could not have been more impressed by Aaron Stevens the Technician that handle my truck. He took the time to test drive the truck with me and help me understand the issues that were going on with it. He is top notch and I appreciate him taking the extra time with me. More

Customers are not important Worst new car buying experience in over 40 years of buying cars. Poor followup, poor coordination, and poor communication from the salesman thru the G Worst new car buying experience in over 40 years of buying cars. Poor followup, poor coordination, and poor communication from the salesman thru the Gen Mgr. I personally called the General manager earl Hudson 3 times to speak with him about our experience. I have yet to hear back from him, I guess he does not like talking to his customers!! Not a surprise the rest of the organization acts the way it does. I highly recommend you try another dealership! More

They lie about prices online !! Twice I have went to this dealership to buy a used truck! Once in 2015 to buy a 2014 ram 2500 online the listed price was 35500 and when I came in the Twice I have went to this dealership to buy a used truck! Once in 2015 to buy a 2014 ram 2500 online the listed price was 35500 and when I came in the door at the end they wanted to say it was 38000 they lie online ! The second time was June 15 2016 to look at 2015 Toyota Tacoma with 40000 miles on it they wants 27,333 online and after we worked in my trade and came back with paper they wanted 30,983 dollars for the vehicle not including taxes title or fees ! I said why they said they put new tires on it lol 4000 for new tires lol worst experience here I have great credit and cash to put down ! Don't believe none of there ads don't wast your time coming to this place !! More

DONT BELIEVE EVERYTHING YOU HEAR ON THE RADIO CAME DOWN FROM OUT OF TOWN TO LOOK AT USED VEHICLE LIKE I WAS LOOKING FOR AND CALLED TO QUALIFY FOR IT AND WAS APPROVED FOR THE CAR I WAS LOOKING AT.G CAME DOWN FROM OUT OF TOWN TO LOOK AT USED VEHICLE LIKE I WAS LOOKING FOR AND CALLED TO QUALIFY FOR IT AND WAS APPROVED FOR THE CAR I WAS LOOKING AT.GOT A CALL FROM THE SALESMAN WAS VERY NICE SO SET UP A APPOINTMENT TO LOOK @ IT AND TEST IT.SO I DROVE 69 MILES (138 MILES ROUND TRIP) TO HERE THEN COULDNT GET WHAT I WAS LOOKING FOR.I COULD HAVE GOT A NEW CAR OR PRE OWNED CAR BUT NOT THE ONE OF THE 3 I WAS LOOKING AT WHICH WAS A 2005 MUSTANG..BUT WAS ALSO INTERESTED IN THE 2003 LINCOLN TOWN CAR AND CHRYSLER 300 .THE SALESMAN WAS VERY NICE AND WANTED TO DEAL WITH ME BUT DEALERSHIP DIDNT.. NOT HIS FAULT..WHICH IS OK..LOOKED AND FOUND SOMETHING AT THE NISSAN OF NEWNAN AND GOT CAR LIKE I WAS LOOKING FOR More

Very Rude Customer service We went to this dealership because it was so close to work. While we were there the woman we dealt with at the service desk was extremely rude. Laura We went to this dealership because it was so close to work. While we were there the woman we dealt with at the service desk was extremely rude. Laura was her name. We rented a car while we were waiting for our new car, had the car maybe 2 weeks and when we returned it they claimed we damaged it and would have to pay for it immediately. When I asked for proof we damaged it she refused to show us. we ended up not buying a car from them and managed to get the exact same car some where else for a lot less. I will never do service with this place again! More

Do not trust these people!!!! Friendly in beginning. Then very shady when it comes to money. We left not agreeing on buying a car and were contacted and we told them we were not bu Friendly in beginning. Then very shady when it comes to money. We left not agreeing on buying a car and were contacted and we told them we were not buying a car there, that we already bought one somewhere else. Even though they knew that they still proceeded sending out our information to I don't know how many banks resulting in constant credit pulls. Contacted them and spoke to a manager that was extremely rude. Those people are not to be trusted!!!! I do not wish this experience on anyone!!! More

Worst service department ever!!! I waited forever for someone to look at my car and then was told I would have to make an appointment for someone to kook at my car. I just wanted them I waited forever for someone to look at my car and then was told I would have to make an appointment for someone to kook at my car. I just wanted them to look at it for 2 seconds and order the part for my light then I could make an appointment to get it fixed!! More

Wish I Could Do It Over Somewhere Else! If I could retract this buying experience, I would. The purchase went great, they were extremely helpful in getting the deal done. The problems starte If I could retract this buying experience, I would. The purchase went great, they were extremely helpful in getting the deal done. The problems started immediately after the sale. They were advertising a free TV with every deal, when I ask them about my TV they said they did not include one. Sounds like it wasn't all that free, huh? Then on Tuesday after the purchase on Saturday I received a call from the finance company that raised some concerns. Now I will accept the blame for not reading the credit app before I signed it, but my salesman had padded my job time as well as my wife's on the app. Then it took 3 weeks to get a due bill completed. And adding fuel to the fire, not one time did they initiate a call to let me know what was going on. I would advise anyone thinking about buying a new or pre-owned vehicle not to even consider Opelika Ford! More

Not keeping an agreement I went to the dealer on a 12 Chevy Cruz that was use the person I talked to assured me that we could work on the price. So I mad the 60 mile trip ther I went to the dealer on a 12 Chevy Cruz that was use the person I talked to assured me that we could work on the price. So I mad the 60 mile trip there when I got there they start off nice then when we we talked about the price they said they could do nothing and that the price was set then when they did the credit check the finance manager comes out and talks about my credit in front of everyone in the lobby. At that point I just left very upset who desire that I guess they do. My bad experience at this place. More

This is the best dealership I have ever dealt with!! You couldn't ask for better people. We not only bought a patriot on Thursday, but went back the next morning and purchased a new dodge ram. Thanks agai couldn't ask for better people. We not only bought a patriot on Thursday, but went back the next morning and purchased a new dodge ram. Thanks again to the wonderful staff at Hometown, you guys are the best!!! More