Open Road Acura of East Brunswick

The visit to this dealer started quite badly, but the dealership managed to pull the deal together pleasantly. As my wife and I entered the dealership we were met by someone that ended up being a young dealership managed to pull the deal together pleasantly. As my wife and I entered the dealership we were met by someone that ended up being a young sales associate. We advised him that we were at the dealership to see one of two salespeople that had been recommended to us. The salesperson at the door assured us that we had to deal with him first before we could talk to the either of the salesperson that we had planned to work with. He also immediately tried to get us into a car that was far above our budget or desire. As he was getting plates and keys, I went to the sales manager to inquire if he was telling the truth that we had to deal with him prior to dealing with the salesperson who we had come to see. The sales manager told us absolutely not. When the original sales person came back, he argued with me and the sales manager, denied that he had claimed that we had to deal with him before dealing with the sales people we had come to work raising his voice in the process. The sales manager told him to go sit down and got us to the sales person we had come to work with. We were able to work to an acceptable deal with Amr on the car that we wanted without dealing with any drama. In fact, it was a pleasant an experience as we could imagine. No aggressive attempts to upsell us or add anything silly into the deal. After the deal was struck Amr kept the rest of the process moving with great deftness, knowledge and service. Just prior to walking out the sales manage Rich gave us some accessories for the car as a way to apologize for our rough start at the dealer. Rating would have been a 5 if it was not for the initial sales person. It would have been a 0 based on the initial contact with the aggressive salesperson. More

Had a great experience with the staff. Dylan is a great guy and helped us a lot with the process and features of the car. We are loving our new MDX... Dylan is a great guy and helped us a lot with the process and features of the car. We are loving our new MDX... More

I previously came here in 2008 for a vehicle they failed to close a sale. Oh but now its not even getting better. They hand me a Offer for a TSX 2023...? for 917$ without even running my credit. Unless to close a sale. Oh but now its not even getting better. They hand me a Offer for a TSX 2023...? for 917$ without even running my credit. Unless your on heavy prescription medication nobody will sign for a 900$ Car payment PER MONTH. Now the vehicle I was interested in was 520$ a month which was a 2020 ILX, seems they can "Bake" in dealer labor costs at the total of 1899$ additionally on top of 23k asking. which brought up the costs a lot. Ill admit im willing to put down around 1k$ possibly more but even when one of the sales managers came out after noting what price Id like to be close to. They pull out a 8 year old vehicle, not my color of choice, nor interior for 217$ a month. which again they will bake in random costs. More

My initial review based on the original service I received from Alicia was (-5). However, I was able to escalate my concerns to the Service Manager George Moscoso and he alone saved the day and re received from Alicia was (-5). However, I was able to escalate my concerns to the Service Manager George Moscoso and he alone saved the day and restored my confidence in the dealership. Thank you George!! More

I do not recommend this dealer at all to anyone. These people here think you are stupid. They tried to tell me that a car I wanted for $46,000 my payments for a lease would be $696 when they didn’t These people here think you are stupid. They tried to tell me that a car I wanted for $46,000 my payments for a lease would be $696 when they didn’t even run my credit report which is 840. They person helping couldn’t even answer any of our questions and even wanted to add a charge for tires at $1.75 for tires. I’ve never had ever heard of that before. They also took my current Acura to the back end parking lot to check my car. I questioned why they needed to hide my car to check it?? Good thing I have on my phone the person checking my car, so if anything happens I know who to blame. Bottom line.. this dealer is not to be trusted. I’m very disappointed and will tell anyone that wants an Acura to stay away from this dealer… sad times we are living in with dishonest people. More

Great sales experience with Alex. He helped us purchase our new MDX Type-S and made it a simple, smooth transaction. MOST IMPORTANTLY to us, he made sure the car was not detailed and He helped us purchase our new MDX Type-S and made it a simple, smooth transaction. MOST IMPORTANTLY to us, he made sure the car was not detailed and the front plate bracket was not mounted. Thanks again! More

BEWARE. ITS A SCAM DEALERSHIP. At 1pm I called for a new RDX that was featured on their website. Spoke to Ajala, sales rep, and she told me it's available an ITS A SCAM DEALERSHIP. At 1pm I called for a new RDX that was featured on their website. Spoke to Ajala, sales rep, and she told me it's available and to come down. It was for my 75 year old uncle. My uncle and aunt drove an hour to the dealership. Ajala didn't come to meet them. Another sales rep came and said the car is not available as there is a deposit on it from morning and they should buy the one which was $12k more. If the car had a deposit on it since morning, why would Ajala ask them to stop by at 1pm. Spoke to the manager, Rich, and he was of no help, he rather justified the scam. PLEASE BEWARE. THIS DEALERSHIP IS JUST IN PRACTICE OF SCAMMING BUYERS PROMISING THEM THE CAR AND WHEN THEY COME TO THE DEALERSHIP, THEY SWITCH AND BAIT THE BUYERS WITH A HIGHER PRICE CAR. More

tried to tell me i needed a part costing $1450 and subsequently it was not needed subsequently it was not needed More