Open Road BMW of Roxbury

I was in a minor fender bender……..literally. I needed to have my front bumper replaced. I worked with the service manager, Dave Welker. Dave was very professional, courteous, helpful & knowledgeable. I u have my front bumper replaced. I worked with the service manager, Dave Welker. Dave was very professional, courteous, helpful & knowledgeable. I used the valet service which was awesome! My car was completed when I was told it would be ready & for the price I was told it was going to cost. The new bumper looked so good; I was thinking that I should get a new car to go with my new bumper. I would definitely recommend this dealer. More

I had a wonderful experience leasing a new car from this dealership. The sales mgr Jamal treated me well and made sure the process was positive and smooth. dealership. The sales mgr Jamal treated me well and made sure the process was positive and smooth. More

the manager Duke Snyder was the reason why I purchase my car there this last November He was very helpfull through out the whole transaction and made the expierience of buying a car very pleasant. I wish th car there this last November He was very helpfull through out the whole transaction and made the expierience of buying a car very pleasant. I wish there were more people like him in the car bussiness. More

My experience thus far with Open Road has been the worst. I'm very familiar with Harry33 and why he was disappointed he couldn't get the car for his fiance/wife. I too did my research and found a Certified I'm very familiar with Harry33 and why he was disappointed he couldn't get the car for his fiance/wife. I too did my research and found a Certified Pre-own 2008 650 with 21K miles on it for a what I felt was a good price. This car was SUPPOSED to be for my fiance. I called and spoke to Alan on 3/9/2012. He said the car was STILL THERE - I submitted a credit app THAT day. He stated that he received my application however his finance ppl were gone for the night and that he would call me in the morning. A gentleman by the name of Francisco called me 9am 3/10/2012. Didn't know if he worked with Alan or not so when I called back to speak to Alan, I wanted to make sure I wasn't messing up Alan's commision - Alan was busy however Christian talked to me. Christian and I negotiated and came to an agreement. (I live in Maryland and negotiated while I was at my sons soccer game). Christian explained to me that he needed a picture of my drivers license and 500.00 to "hold" the car. After I sent him a picture of the license (via text) and they TOOK my 500.00, I was sent a purchase order with someones signature that I can't make out. I submitted the purchase order that day to my credit union and was approved. Being that the approval didn't happen till right around the credit union closing, we decided that we would conclude the purchase of the WHITE CPO 2008 650 on Monday. Christian said the car was mine and since he wouldn't be in till Wednesday, could we wait then. I BELIEVED Christian and called him on 3/14/2012 on his cell. He didn't answer so I called the dealership which they proceeded to tell me he was out till Friday - No PROBLEM. I asked to speak to Alan instead; he was busy and said he would get back to me. I noticed that I no longer saw the car on the internet and that started to trouble me. My Fiance then called and she got in touch with Alan - He put her on hold and when he came back said he couldn't find it in his inventory (sounds like another review I read concerning this place). Alan stated that the car had been delivered on yesterday 3/13/2012 - WOW. He said the "hold" was only for 48hrs. Christian NEVER SAID ANY SUCH THING!!!! How can a (supposedly) reputable BMW dealership be allowed to operate in this manner? Alan said it was miscommunication between him and Christian - HELLO, you have my HOLD MONEY. Alan's apologies do not negate the fact that OPEN ROAD of ROXBURY has done this in the past and now I'm out of a beautiful car for my fiance. They STILL have my 500.00 and I just checked my bank account and they took out ANOTHER $500.00 yesterday 3/14/2012. You would think I was dealing with a small mom and pop car dealership - not a BMW dealership. Be warned when dealing with this place; now let me see when I will get my money back. More

I am extremely happy with my experience at BMW Roxbury. Andrzej has been a wonderful salesman-knowledgable courteous, and fair. He has sat with me and explained every feature of my new car more than once Andrzej has been a wonderful salesman-knowledgable courteous, and fair. He has sat with me and explained every feature of my new car more than once. Any questions or concerns that I have had so far he has answered in a timely fashion. I feel that I will always be able to contact Andrzej as long as I have my car to ask him anything. Andrzej is extremely personal and has done everything to accommodate my needs. His passion for BMW is evident and I wouldn't want to buy from anyone else. I would feel comfortable sending my family and friends to buy a car from him. More

I would like to provide my sincere thanks to Agata Grzebyk for yet again making my BMW car leasing and purchasing experience a great one. Of the many years, I have leased many cars and purchased the Grzebyk for yet again making my BMW car leasing and purchasing experience a great one. Of the many years, I have leased many cars and purchased the last one at lease end with Agata. For me, she represents the Roxbury dealership and the reason I return over and over again. Agata is extremely knowledgable on the automobiles and options for purchase. I trust her opinion and typically follow her direction. And I will continue to do so in the future. Robert Cohen More

Recently I found and bought certified pre-owned 5 series Recently I found and bought certified pre-owned 5 series BMW at BMW Roxbury, NJ with salesman Andrzej Naklicki. He was absolutely an exemplary Recently I found and bought certified pre-owned 5 series BMW at BMW Roxbury, NJ with salesman Andrzej Naklicki. He was absolutely an exemplary professionalist. He was very knowledgeable, courteous, friendly and patient. He took time to explain all the aspects of the financial process, great car features, and in general my best options. He went out of his way to accommodate my time schedule and my needs. I will recommend Andrzej Naklicki to all of my friends, family and people who are looking for BMW cars. He provided me with an excellent service in every aspect of the car purchasing process. All went smoothly with pleasure and no stress. I will be in touch with him and BMW Roxbury for the future references. And will continue my car services there even though I live in NYC. I drive out of my way because Mr. Naklicki and BMW Roxbury are trustworthy and provide great, professional service. I LOVE my car. More

I purchased my car at another BMW dealership, but I bring my car to Roxbury for service. It's not because it's closer to my home, I bring my car to Roxbury for the excellent service I receive there. My advis my car to Roxbury for service. It's not because it's closer to my home, I bring my car to Roxbury for the excellent service I receive there. My advisor is very knowledgable and always has a solution for my needs. I would and do tell friends and relatives to use roxbury for all of their sales and service needs. More

I was impressed by the friendly, courteous manner of Dave Welker. He is a very knowledgeable individual, who explained things clearly to me. He was very patient with me, and went out of his way to accomodate Welker. He is a very knowledgeable individual, who explained things clearly to me. He was very patient with me, and went out of his way to accomodate my time schedule. The service work that was performed met and exceeded my expectations. I highly recommend this dealership. In the not too distant future, I will be looking to buy a new car, and this dealership will be first on my list to visit. More

My husband and I were in the market for the 5 series and My husband and I were in the market for the 5 series and felt that George Serrano was an exemplary salesman. He was courteous and friendly but very My husband and I were in the market for the 5 series and felt that George Serrano was an exemplary salesman. He was courteous and friendly but very professional, taking time to explain all the features available as well as walking us through the financial aspect of the transaction. We had a lot of questions and he was very patient. The way the showroom is set up is well-planned and we were always greeted promptly. And, this may seem silly but I feel it's important, the ladies facility was clean and tidy. More