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Oro Ford
Oracle, AZ
83 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 83 reviews
June 23, 2023
My husband's car has been in the shop for 2 weeks. It is near impossible to reach anyone in the service department. When you DO get ahold of them, they do not have relevant information (i.e. status of It is near impossible to reach anyone in the service department. When you DO get ahold of them, they do not have relevant information (i.e. status of parts/ETA for car/etc.) and they say they will call you back. They don't. I even left two messages for the Service Manager directly to call back - one on his voicemail and the other with the front desk who assured me he would call back. I called again today to get ahold of the service department and was not routed through because they are "short-staffed." I, too, am short-staffed - my family is down to one car and that is very difficult given our varying work schedules. I wouldn't care the car is taking so long if they would communicate better, provide a loaner, etc. I also don't appreciate the obviously annoyed tone by the service advisor when you DO get the privilege of speaking with them. I understand they may want to clock out at 4:28pm but it is not unreasonable to request a status update during normal business hours. Especially when you're already waiting for several calls back. Furthermore, the advisor claimed to have left a message on my husband's cell phone with an update but after checking the call log, it did not happen. Perhaps she did call someone with an update. It just wasn't us. After this service we were going to purchase a new Ford with them. Now we do not have the confidence to do that and will go elsewhere. More
by carolyn
Employees Worked With
Hailey? Adam?
Helpful April 18, 2023
They don't return phone calls. I left 3 messages to find out about my truck and they never returned any of my calls. That is wrong!!!! I left 3 messages to find out about my truck and they never returned any of my calls. That is wrong!!!! More
by Fred
Employees Worked With
JR Solis
April 11, 2023
I have been dealing with Oracle Ford for 25 years, have purchased 5 cars from them and totally trust them with the purchase and maintenance of my auto. purchased 5 cars from them and totally trust them with the purchase and maintenance of my auto. More
by joyvicg
Employees Worked With
Frank Martinez
April 05, 2023
Great service on my oil change. While it was up in the hoist during the oil change one of the workers wrote wash me in the dirt on my car under the driver's door! I thought this w While it was up in the hoist during the oil change one of the workers wrote wash me in the dirt on my car under the driver's door! I thought this was rude and immature. Not to mention the rubbing of the dirt could scratch the paint. I live on a dirt road and can't help it if my car was dirty when I took it in More
by butcherdc83
Employees Worked With
Haley Dahlin
February 27, 2023
Purchased a used Ford F150 at Oracle. Very pleased with A) the vehicle itself- low mileage, well documented maintenance; B) Negotiation process was honest and straightforward, they did ex Very pleased with A) the vehicle itself- low mileage, well documented maintenance; B) Negotiation process was honest and straightforward, they did exactly what they said they would/could do, and C) very impressed with the family atmosphere. These folks were every bit as professional and knowledgeable as dealerships in the city, but without the slick salesmanship culture I find so off-putting at bigger dealerships. Frank, in particular, was very refreshing to deal with. Local guy who's lived in Oracle all his life and was instrumental in facilitating a fair price for my truck. If you're in the vehicle market, by all means shop around, but you're doing yourself a disservice if you don't invest an extra hour and see what these folks can do for you! Well worth the 30 minute drive from Tucson in my opinion! More
by aaron.espy6829
Employees Worked With
Frank
February 08, 2023
I continue to have my vehicle serviced at Oracle Ford based on their timely service reminders, thorough inspections and professional courtesy. I can drive away with a feeling of confidence that my vehicl based on their timely service reminders, thorough inspections and professional courtesy. I can drive away with a feeling of confidence that my vehicle will perform as expected until the next service reminder. More
by Darrellinaz
Employees Worked With
Service writer and department manager, JR Solis
December 19, 2022
Traveled roughly 400 Miles to purchase the vehicle, Frank Martinez was the internet sales manager and his communication was very punctual.. They picked me up at the airport in Tucson and made the entire ex Martinez was the internet sales manager and his communication was very punctual.. They picked me up at the airport in Tucson and made the entire experience very easy. More
by Dom505
Employees Worked With
Frank Martinez
November 17, 2022
Had several bad experiences there and will not go back, very unprofessional! Had service done and they said everything looks great, charged me $300 and I started the vehicle only to find a check engine lig very unprofessional! Had service done and they said everything looks great, charged me $300 and I started the vehicle only to find a check engine light. When I alerted the manager he got very rude so I'm going elsewhere from now on. More
by PacificBlackMarlin
Employees Worked With
JR Solis
