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Orange Coast Chrysler Jeep Dodge Ram Fiat

Costa Mesa, CA

4.6
1,176 Reviews

2927 Harbor Blvd

Costa Mesa, CA

92626

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Showing 1,176 reviews

April 16, 2024

We sold two used cars through this dealership and it was so easy. I needed a price for the two which was higher than the Kelley blue book and they were able to make it happen. And since we had a hard deadli More

by Finfel
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hillary
Apr 17, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We're delighted to know that your experience selling two cars with us at Orange Coast Chrysler Dodge Jeep Ram Fiat was smooth and easy. It's great to see our team could meet your price expectations and accommodate your tight schedule! We'll pass on the praise to Hillary - she is indeed a star. Safe travels!

April 15, 2024

Excellent service Done right. I will use this service again because of their great attitude. More

by Macleanassoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Paters
Apr 16, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for this 5-star review of Orange Coast Chrysler Dodge Jeep Ram Fiat! We look forward to assisting you again down the road!

April 05, 2024

EXCELLENT service from service manager Paul Gordon. I'll be contacting you next time for the follow up appointment Thank you so much Keep up the good work 👍👍👍👍👍 More

by mg933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gordon
Apr 08, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We're delighted to know that you had an excellent service experience with our manager, Paul We look forward to your follow-up appointment at Orange Coast Chrysler Dodge Jeep Ram Fiat! Thanks for the encouragement and support!

March 26, 2024

Always a pleasure taking our vehicles in for service and repairs, always taken care of. More

by Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAUL GORDON
Mar 27, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Wilson, it's great to hear you are always well taken care of here at Orange Coast Chrysler Dodge Jeep Ram Fiat. We look forward to assisting you next time!

March 22, 2024

We made a long distance purchase. Once we committed to buy, we experienced extremely poor communication. No one kept me in the loop. We had much better service buying a car on Carm More

by mluoma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cristian was very nice. He got sick and was out of the loop. No one else picked up the ball.
Mar 25, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

I'm sorry to read about your experience with the communication during your purchase. We strive for clear and consistent updates, so it's disappointing that we fell short in this case. I'd like to personally assist you further if there are any unresolved issues or questions remaining from your transaction - please feel free to reach out at any time. Thank you, Kevin Thomas - Internet Manager - 714-587-6231

March 14, 2024

I always receive great service from Orange Coast. I feel like they really care and my service rep, Justin Peters is just outstanding! More

by ualevu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Peters
Mar 14, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We're so glad to know you always have a great experience with us at Orange Coast Chrysler Dodge Jeep Ram Fiat! Your kind words about Justin and our team are greatly appreciated. Thanks for your review!

March 03, 2024

Please be careful! Sold us a defective car as a certified used car. Service department doesn’t call back and you are unable to call that department directly. Our certif More

by Michelle L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
Mar 04, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Michelle, I'm really sorry to read about your experience. This is not the level of service we aim for and it's clear that we've let you down in this instance. We take matters like these very seriously and would appreciate an opportunity to address them directly with you. Please reach out at your earliest convenience so we can work towards a resolution together - Thank you, Ferdie Ang - Service Director - 714-587-6172

Mar 05, 2024 -

Michelle L. responded

Thanks for your response. I called and left a message and have not received a call back.

Mar 06, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Hi Michelle - we're sorry for the lack of follow-up you've experienced. Please try contacting Ryan Simonian, our Service Manager, at (714) 587-6189 instead. Thank you!

Mar 06, 2024 -

Michelle L. responded

So now we went from no response from a service director, back to a service manager?? We have already been in contact with a service manager Paul and no resolution. Again, as stated in initial review, no response or care from this dealership. Be Careful!

February 18, 2024

This Dealership got me for 20K Less Than A Year. New Engine Old Parts. Policy? Went to this Dealership Due to A Tic I was hearing, Come to Find Out The Top Of My Engine Blown. I was Assured My Car W More

by jkhawkins85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean And His Manager
Feb 23, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

I'm sorry to read about your experience and the issues you've had with your car. This is certainly not how we want our customers to feel after leaving our dealership. We'd like an opportunity to look into this matter further and see what can be done here, so please reach out at a time that's convenient for you. Thank you, Ryan Simonian - Service Manager - (714) 587-6189

February 17, 2024

Hello. Lonna, my service rep took care of my hand brake adjustment in a knowledgeable manner. More

by michael.gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonna
Feb 19, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Michael, thank you for the review! We appreciate the kind feedback about Lonna and hope to see you again at Orange Coast Chrysler Dodge Jeep Ram Fiat!

February 15, 2024

Brought my car in for major repairs. Came back like a brand new vehicle . Abraham in service was great. More

by TonyR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
Feb 15, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Tony, we're glad to know that Abraham and our team at Orange Coast Chrysler Dodge Jeep Ram Fiat were able to get your car back in tip-top shape. Thanks for the positive feedback!

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