I went to the dealership to get an oil change, alignment and since I was there and able to leave the car for as long as needed I also asked to have the recalls complete and instantly I had some issues at the dealership I was told all recall work needs to be by appointment only, but last time I was told just to drop it off when I get the oil change. So that’s what I was doing. But was made aware very fast that this is not how things work here. The manager told me he was a realest and there’s no way he could get my recalls complete even before he knew what they where. All I was getting was no. Then another gentleman that was on the computer cut in and asked for the vin am said he was able to get me in by Thursday. So I went over to talk with him. I then thought everything was good to go and then I went out to my car and when I went back inside I was told they would not e able to get me in till next week Nov 1st. So I said don’t worry about it I will just go somewhere else. I did Let them complete the oil change and left with a bad taste in my mouth grit the 2nd time. Then I received a call to see how my experience was and the lady on the phone took the time to listen to my issues and was able to explain what was going on at the dealership and why there service has slipped. I am a very forgiving person and understand when company’s are short staffed and have broken equipment things happen, I get it and it was nice for someone from the dealership to step up and take responsibility for my bad experience and explain why it happen. I just wish I was informed on what was going on when I was there to get the services complete. not just told that that’s not how they do things and how I can not use the express oil lane as my way to jump in front of others getting service. This was not my plan just doing what I was told by the dealership service employees. The call made all the difference in my rating and I will give them another chance because of the service I received on the follow up phone call.
Thank you Paul Rodriguez