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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.2
421 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 421 reviews

April 22, 2024

Work was completed in a timely manner. I was advised as to what needed to be done.Good customer service. More

by r.k.lucchesi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Helpful
April 20, 2024

My agent was snippy, officious and condescending to me. Unfortunately, the coffee was horrible too -but the waiting room was comfortable and not overly loud. The service was completely efficiently. M More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Pooler was my service agent
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Apr 23, 2024 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 18, 2024

When looking for a car after very bad crash. Cary made my experience a fun and knowledge filled experience. Cary is a wonderful young professional with a big future. More

by Lisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Malone, Cary Paine, Kristen Brooks
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Apr 20, 2024 -

Ira Toyota of Orleans responded

It's fantastic to hear that Cary made your car shopping experience enjoyable and filled with valuable knowledge, especially after such a challenging event like a bad crash. Cary is a wonderful young professional, and we're glad to have him on our team. Safe travels in your new vehicle!

Apr 21, 2024 -

Lisa responded

Everyone loves the highlander.we do too! Thanks so much Lisa r

Helpful
April 17, 2024

My experience with Ira Toyota was great. From Geoff, the manager, to Alex, the salesperson, I felt well taken care of. I would highly recommend this dealership. Thank you! More

by Staceyhorton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff, Alex
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Apr 19, 2024 -

Ira Toyota of Orleans responded

We're delighted to hear about your great experience at Ira Toyota! Our team, from Geoff, our manager, to Alex, our salesperson, is dedicated to ensuring our customers feel well cared for. Thank you for recommending us—we appreciate your feedback and look forward to assisting you again in the future!

Helpful
April 09, 2024

Very professional. The service writers were friendly and knowledgeable. My truck was ready when they said it would be. There were no surprises in the bill. Nice. More

by Stuntman327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Apr 11, 2024 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 06, 2024

Everything went well. I have been using this dealership for many years and have never had any issues. More

by Edbrew2@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Apr 09, 2024 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 03, 2024

Basic 35,000 Mi service. Done in a timely and efficient manner. Service representative, lillian, was very cordial and helpful. More

by riderstan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lillian Pooler
Report | Print
Apr 06, 2024 -

Ira Toyota of Orleans responded

It's fantastic to hear that you had a great experience and that Lillian provided cordial and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 29, 2024

Very friendly and competent service. I had mistakenly booked Hyannis but they took me anyway in Orleans and had me out of there in a little over an hour. More

by bergerfiddler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Apr 04, 2024 -

Ira Toyota of Orleans responded

It's great to hear about your positive service experience! We're glad that our team in Orleans was able to accommodate you despite the booking mistake and that they provided friendly and competent service, getting you in and out in a reasonable time. Thank you for choosing us. We're here to ensure your continued satisfaction with our services.

Helpful
March 13, 2024

Tatiana is extremely efficient and knowledgeable. Im very pleased with the speedy service I received. More

by reneo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Mar 13, 2024 -

Ira Toyota of Orleans responded

We appreciate your letting us know of the speedy service received at your recent visit at the dealership. Thank you and we look forward to providing you with like service the next time you come in. Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans mruby@iratoyotaofhyannis.com

Helpful
March 11, 2024

I was treated with respect and humor by Marc Howard. The inspection was done in a timely manner. More

by Pambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Mar 13, 2024 -

Ira Toyota of Orleans responded

Thank your for you kind words regarding our service advisor Marc Howard. He is a gem and we appreciate him every day. Your compliment will be shared. Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans

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