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Orr Chevrolet Cadillac - Service Center
Fort Smith, AR
308 Reviews
308 Reviews of Orr Chevrolet Cadillac - Service Center
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September 01, 2021
Since 2018 I’ve brought my 2014 Silverado into Orr for repair of a non cooling air conditioner. All I have to show for it is my checking account is at least $2,000 shorter. Believe this problem starts wit repair of a non cooling air conditioner. All I have to show for it is my checking account is at least $2,000 shorter. Believe this problem starts with GM’S 2014-2018 Silverado’s/sierras. But not being a safety feature no recall unless it’s a 68 year old man driving across state in 100 degree weather. Just wish Orr and Chevy could stand behind their product to some degree. More
by munyak
Employees Worked With
Joe Gillaspy
Helpful March 05, 2021
Thank You, Wesley for a Fantastic Customer Service experiences. Wesley has a great personality alone with patience's, and a passion for his career. Again, Thank you for the Awesome!!!! Customer Experi experiences. Wesley has a great personality alone with patience's, and a passion for his career. Again, Thank you for the Awesome!!!! Customer Experiences....😊👏 More
by Edwards
Employees Worked With
Wesley Nash
December 22, 2019
We always take our 2018 Equinox to the Cadillac side for all service. Tracie and the Cadillac team are top notch and deliver exceptional customer service and unparalleled service on the vehicle. I can’t say all service. Tracie and the Cadillac team are top notch and deliver exceptional customer service and unparalleled service on the vehicle. I can’t say enough about how great they are. I can only give 5 stars but I would give more if I could!!!! More
by Denny4Life
Employees Worked With
Tracie Jeffries
November 29, 2019
Great Service Team The Cadillac team have always ben there for me when I needed them. Roy in the service area Dennis and Tracie.. Thank you from the Parker Household. The Cadillac team have always ben there for me when I needed them. Roy in the service area Dennis and Tracie.. Thank you from the Parker Household. More
by awparke
Employees Worked With
Tracie,Roy Service, Dennis Monterozza
November 20, 2019
I went for my scheduled oil change and I was early. They took my car! And started right away. Orr takes good care of my car. Fast, friendly service every time! took my car! And started right away. Orr takes good care of my car. Fast, friendly service every time! More
by mm69
Employees Worked With
Other Employees :
There were several other guys and I can not remember their names! , Joe Gillaspy, Rebecca Boyd, Dennis Monterozza
November 17, 2019
Dennis took great care of us at our recent service visit. They were kind, courteous, accommodating and delivered the services promised ...... even ahead of schedule!! They were kind, courteous, accommodating and delivered the services promised ...... even ahead of schedule!! More
by skinner15
Employees Worked With
Dennis Monterozza
November 08, 2019
Outstanding Service Department! I can say ORR is probably the best dealership service that I have had the pleasure to visit. It’s a long drive for me but worth it! the best dealership service that I have had the pleasure to visit. It’s a long drive for me but worth it! More
by Mark
Employees Worked With
Other Employees :
Joe Gillaspy, Rebecca Boyd, Dennis Monterozza
November 07, 2019
New SUV Went into Orr for service and not expecting to buy new SUV but Forest took the time to show the different SUVs while we waited for service and I ended Went into Orr for service and not expecting to buy new SUV but Forest took the time to show the different SUVs while we waited for service and I ended up buying new SUV. Because we could not accomplish all the set-up, Forest came to the house the next day to finish setting up the vehicle. He went above and beyond what I would have expected. Great job. More
by CNF
Employees Worked With
Forest Daily
November 03, 2019
Excellent customer service. Harold was very kind and professional. He explained the problem with my car in a way that was easy to understand. Will defiant return for service! professional. He explained the problem with my car in a way that was easy to understand. Will defiant return for service! More
by Becky Dayberry
Employees Worked With
August 21, 2019
The service manager was very professional and polite. I was pleased with the level of service I got from the Service Manager. But the Parts Department was unsatisfactory in my opinion. I ordered a part an I was pleased with the level of service I got from the Service Manager. But the Parts Department was unsatisfactory in my opinion. I ordered a part and was told 3-4 days after a week I am still waiting. More
by Doug
Employees Worked With
Service Manager I believe his name is Dan
