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Orr Chevrolet Cadillac - Service Center

Fort Smith, AR

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308 Reviews

308 Reviews of Orr Chevrolet Cadillac - Service Center

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September 01, 2021

Since 2018 I’ve brought my 2014 Silverado into Orr for repair of a non cooling air conditioner. All I have to show for it is my checking account is at least $2,000 shorter. Believe this problem starts wit More

by munyak
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Joe Gillaspy
Sep 19, 2021 -

munyak responded

See above

Sep 21, 2021 -

munyak responded

For about the last 2-3 years l have brought my 2014 Silverado into Orr Chevy due to an ac unit that blows warm air and each time after about 10 days the warm air returns.apparently Orr is unable to repair it but they sure don’t have a problem taking approximately $2000 from someone on a limited income.MAN ITS HOT!

March 05, 2021

Thank You, Wesley for a Fantastic Customer Service experiences. Wesley has a great personality alone with patience's, and a passion for his career. Again, Thank you for the Awesome!!!! Customer Experi More

by Edwards
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Nash
Jul 23, 2021 -

Edwards responded

I brought a 2011 Equinox paid in full in March, i have since paid out for repairs of 2,300 dollars thus far. My mechanic guy have replace timing guide, ball joints, and front streaks. I will never buy a vehicle cash from Orr Chevrolet again! Now, i have to stress about internal issues that i just found out from my mechanic guy today, on July 23rd. Wesly was a nice sales person, but i believed they knew there were mechanical problems with the vehicle before, they sold it to me. I will have my mechanic guy shop with me for my third vehicle.

December 22, 2019

We always take our 2018 Equinox to the Cadillac side for all service. Tracie and the Cadillac team are top notch and deliver exceptional customer service and unparalleled service on the vehicle. I can’t say More

by Denny4Life
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tracie Jeffries
November 29, 2019

Great Service Team The Cadillac team have always ben there for me when I needed them. Roy in the service area Dennis and Tracie.. Thank you from the Parker Household. More

by awparke
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tracie,Roy Service, Dennis Monterozza
November 20, 2019

I went for my scheduled oil change and I was early. They took my car! And started right away. Orr takes good care of my car. Fast, friendly service every time! More

by mm69
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Isclaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There were several other guys and I can not remember their names! , Joe Gillaspy, Rebecca Boyd, Dennis Monterozza
November 17, 2019

Dennis took great care of us at our recent service visit. They were kind, courteous, accommodating and delivered the services promised ...... even ahead of schedule!! More

by skinner15
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Monterozza
November 08, 2019

Outstanding Service Department! I can say ORR is probably the best dealership service that I have had the pleasure to visit. It’s a long drive for me but worth it! More

by Mark
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ike Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Isclaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gillaspy, Rebecca Boyd, Dennis Monterozza
November 07, 2019

New SUV Went into Orr for service and not expecting to buy new SUV but Forest took the time to show the different SUVs while we waited for service and I ended More

by CNF
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Forest Daily
November 03, 2019

Excellent customer service. Harold was very kind and professional. He explained the problem with my car in a way that was easy to understand. Will defiant return for service! More

by Becky Dayberry
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2019

The service manager was very professional and polite. I was pleased with the level of service I got from the Service Manager. But the Parts Department was unsatisfactory in my opinion. I ordered a part an More

by Doug
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service Manager I believe his name is Dan
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