Orr INFINITI

Very courteous and helpful.very prompt in calling with the problem and fixing the issues. the problem and fixing the issues. More

Great friendly and knowledgeable staff. Speedy service and quality service . My car was finished as promised. and quality service . My car was finished as promised. More

I buy my cars from Orr Infiniti because they have such a great service team. Amanda, Chris and Scott are extremely knowledgeable, professional and just nice to work with. I know if I have a problem with a great service team. Amanda, Chris and Scott are extremely knowledgeable, professional and just nice to work with. I know if I have a problem with a car that they will get it resolved and I will be treated fairly. More

Amanda called when there was additional work that needed to be done to ask our permission to proceed and then she kept us updated to the status of the services. Orr service personnel always provide great to be done to ask our permission to proceed and then she kept us updated to the status of the services. Orr service personnel always provide great service. They go out of their way to be courteous and provide the best experience possible. More

Amanda is an excellent trustworthy & professional advisor. I would recommend anyone I know to allow her to help with their vehicle’s needs. Thank you advisor. I would recommend anyone I know to allow her to help with their vehicle’s needs. Thank you More

A great place to do business I have been doing business with Orr Infiniti for many years. They are great, honest, friendly people that you can trust to treat you right. I highly r I have been doing business with Orr Infiniti for many years. They are great, honest, friendly people that you can trust to treat you right. I highly recommend them for your next car, and years of great service. Rev. Stephen Robinson More

First 10,000 mile check. Very friendly and helpful staff. Answered all questions and gave a full detailed description of service done. Everything promised was delivered in Very friendly and helpful staff. Answered all questions and gave a full detailed description of service done. Everything promised was delivered in a very timely manner. More

Horrible customer service from service mngr Chris We own a white 2011 QX56 with paint peeling off. After research we were told by Infiniti consumer affairs we could take it to the closest Infiniti dea We own a white 2011 QX56 with paint peeling off. After research we were told by Infiniti consumer affairs we could take it to the closest Infiniti dealer(even if it wasn't where we purchased it) to get pics taken and claim submitted for approval. We drove an hour and a half to get this done. We were told by them they would submit all the info and contact us in less than a week with notification of approval of repainting. We weren't contacted in a week so I called back only to hear that i needed to call back in a month. This happened again after another 2 months I finally called Infiniti Consumer affairs to find out the info was never submitted and I would need to take it to another dealership to get this done again. I have called multiple times to speak with service manager Chris only to get his voicemail and him never call me back. The service you would expect for a luxury car from a luxury dealership has completely missed the mark. More

They don't know the difference between a Hybrid We are active duty and just got stationed in La and took our 2104 QX-60 Hybrid to dealership for oil change and explained it required 0W/20 according We are active duty and just got stationed in La and took our 2104 QX-60 Hybrid to dealership for oil change and explained it required 0W/20 according to manual and they balked at first and did some research and said I was correct. 5 months later l, while deployed, my Wife took it back for another oil change and they put in regular 5W/30 and told her it didn't matter! I came back and could tell the difference and explained to their service department the vehicle requires 0W/20 and he still kept saying no even after I explained everything to him. Then he didn't want to check his service records or look it up online. I'll be driving my vehicle to Dallas for service from this point forward. More

Excellent Service Outstanding customer service. Mr.Washington was very professional and upfront with me, he explained the entire process to me.. Thank you Mr. Washingt Outstanding customer service. Mr.Washington was very professional and upfront with me, he explained the entire process to me.. Thank you Mr. Washington is very knowledgeable on the cars and the business aspect!!! He is amazing!!! More