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Orr Nissan of Hot Springs
Hot Springs, AR
102 Reviews
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102 Reviews of Orr Nissan of Hot Springs
November 16, 2018
Great Fantastic sales reps! Thank you for helping me find my dream car. The car drives and handles really good. It’s suitable for me and everything i need t Fantastic sales reps! Thank you for helping me find my dream car. The car drives and handles really good. It’s suitable for me and everything i need to do. More
by Chloe.Sharp21
Employees Worked With
Haley Sasnette, Justice Walker
Helpful November 14, 2018
Fantastic Customer Service We had tried to trade our truck with a local Orr dealership & we were almost laughed out of the building. We were ridiculed and made to feel ridiculou We had tried to trade our truck with a local Orr dealership & we were almost laughed out of the building. We were ridiculed and made to feel ridiculous for thinking we could trade & get to the payment in which we were needing. We were told me we needed to choose a much cheaper truck. When we wouldn't bend on the payment we needed, or choose a different truck, the Orr dealership in Russellville told us that they weren't going to be able to help us because they wouldn't make any money off the deal & they were in the business of making money. I couldn't even get them to tell me what interest rate they had us at, so I couldn't figure out how they could tell us our payment was going to be $600 per month & a few thousand dollars down. A few days later, my husband found the exact same truck online at Orr in Hot Springs. I called and spoke to Haley Sansette and submitted an application. The next day we made the trip to Hot Springs to pick up the EXACT SAME TRUCK as we'd been trying to purchase in Russellville. With a payment under $500 and zero down. Due to where we live, we didn't get to Hot Springs until closing time for Orr. They met us at the door like we were the first customers of the day. We were treated with the utmost respect, kindess and appreciation, even though they all had to stay past closing time for us. We plan to return to Orr in Hot Springs for any future vehicle purchases. More
by lacyg1976
Employees Worked With
Haley Sasnette, Joe Dickinson, Terrance Brown
October 12, 2018
Very Deceiving Company - Orr Nissan Anthony was a good sales person..... When I bought my Jeep a couple months ago I said I wanted the $26K + $129 and that was it. We discussed it an Anthony was a good sales person..... When I bought my Jeep a couple months ago I said I wanted the $26K + $129 and that was it. We discussed it and I did not want the Gap warranty. Terrence showed me the paperwork on the computer and it was not on it. When we went to sign I asked about all the warranty stuff. I assumed since the vehicle had 49K miles it was still covered. He said it was free and no worries. I signed all the paperwork and in the middle was the one about what I was paying. I did not look close enough because he put the gap and warranty back on it. I called to cancel it and he told me sorry you can only cancel the gap warranty. Because I trusted them I now owe the $2,500 for a bogus warranty that I will never use. They also did this on another car we purchased from an Orr dealership but I watched and we were good. Bottom line. the will ALWAYS add the Gap and warranty if you do not want it. Read the paperwork VERY carefully because they are not an honest place to do business with. More
by Tombat
Employees Worked With
Terrence in finance, Anthony in sales
March 07, 2016
One very unhappy customer I purchased my vehicle from riser Nissan about 2 years ago.. I love it..!!! However, my experience with the service department for almost 2 weeks.. Wa I purchased my vehicle from riser Nissan about 2 years ago.. I love it..!!! However, my experience with the service department for almost 2 weeks.. Was Horrible.. Repeatedly they would call me.. Tell me my car was fixed and I would drive it for one day and then have to return it.. It wasn't fixed.. Well over $700 later and still a broken car..the last time I contacted them once again and was treated terrible.. They made me feel like I didn't know what I was talking about.. I feel like either I was taken advantage of because I am a female or maybe the mechanics really had no clue in how to fix a my car..I bet if I was their mother, wife, or child this would not have happened. I ended up having to take my car to Riser Ford (which was amazing that they had my car fixed in a little over one day) It is not fair for the entire Riser Nissan Staff to have to suffer their loses of repeat business because the service department is very unprofessional. I will never go back!!!! More
by One unhappy customer..
Employees Worked With
The whole service department team
September 10, 2015
good quick service with a smile They are always very helpful to my family and I. We usually do not have a wait either. They try to help in any way possible. They are always very helpful to my family and I. We usually do not have a wait either. They try to help in any way possible. More
by reneew
Employees Worked With
Kathy, and Donnie
August 29, 2015
Wonderful service and everyone is so nice they This is my second time buying a car and 3 of my kids have cars from there to. The car salesman are so nice and they take good care of you. Ill recomme This is my second time buying a car and 3 of my kids have cars from there to. The car salesman are so nice and they take good care of you. Ill recommend all my friends to go buy there cars from there thanks nissan you all are wonderful. More
by miko24
Employees Worked With
andrew billington
August 29, 2015
Awesome The staff is always eager to help, offers great deals, and very attentive to the customers needs. The service center was fast and the service was done The staff is always eager to help, offers great deals, and very attentive to the customers needs. The service center was fast and the service was done right. The staff are very professional as well as down to earth. More
by Single Mom
Employees Worked With
Jason, JJ
August 29, 2015
Wonderful Everyone was nice. They kept me informed about what they were doing and how long it would take. Overall a very good experience. Thank you Everyone was nice. They kept me informed about what they were doing and how long it would take. Overall a very good experience. Thank you More
by Jeanne1973
Employees Worked With
I don't remember
August 28, 2015
Awesome service!! The service dept at Riser Nissan is top notch!! Everything was explained to me before being done. Don Owens was very courteous and informative. Excell The service dept at Riser Nissan is top notch!! Everything was explained to me before being done. Don Owens was very courteous and informative. Excellent job!! More
by Jclend19030
Employees Worked With
Don Owens-- awesome
August 23, 2015
Oil Change Prompt oil change service. Customer service was friendly and helpful. Reviewed air filter quality and recommended change on our next oil change. We Prompt oil change service. Customer service was friendly and helpful. Reviewed air filter quality and recommended change on our next oil change. We were in and out in less than 20 minutes. Good job. More
by murano
Employees Worked With
Donnie Owens, Cathy the cashier.
