Victory Chrysler Dodge Jeep Ram of Ottawa

My first time buying from a Dealership and they Got me. .. not even two months or two payments made, before it had to be turned into the shop. Stating well it's a used vehicle from the owner of the Company. .. not even two months or two payments made, before it had to be turned into the shop. Stating well it's a used vehicle from the owner of the Company. I Pray you don't do Business with these CROOKS!!!! Selling junk to hard working people in our community..... 20 grand and I'm having it taken to a different shop... More

Dealership very customer centric and pleasant... Until you sign the contract. The vehicle we purchased needed 3-4 safety issues repaired that was agreed to as part of the contract agreement. According you sign the contract. The vehicle we purchased needed 3-4 safety issues repaired that was agreed to as part of the contract agreement. According to Kallan, one of the owners and the local GM, "We'll have it ready in 2-3 days". It's now day 9 or 10 and we still do not have our vehicle. Communication is way less than dsireable - many promised, no follow through. Later, I receive a text message from the saleslady we had been dealing with first, and she apologized because she had been checking the status on the wrong Jeep all week. Fantastic. That one was of three texts I had received from her in 15 in this whole nightmare. I have finally resorted to showing up at the dealership to follow up in person. "We should have it done in about 2-3 hours". Finally that night - day #10 after signing the contract the Jeep came home...only to find out 2 days later that the safety items they promised to fix were indeed not fixed (passenger seat cushion was destroyed, hooks on the rear doors that the door cable attach to that prevents the door from swinging into the front door and breaking the electrical wires that run through the doors). The dealership thought it was "good enough" to massage the seat cushion into a semblance of being repaired and only replaced one rear door hook. Also, supposedly this vehicle passed through TWO service inspections - one at the Smithville location and another at the Ottawa location. They missed a bunch of stuff even after two inspections. The two main bolts that hold the top onto the Jeep are missing (another safety issue overlooked). An oil change was supposed to have been done but when the dipstick was pulled the next day the oil was not crystal clean - it had not been changed recently. I am now waiting to take it to my shop and have it picked over and properly inspected. We are so sick of this process!!! If we had known that the Ottawa dealership is part of the same auto group as the one in Paola, we NEVER would have even stopped in. Victory Auto Group has several locations in Kansas and Missouri (CDJR and Chevrolet dealerships) as it turns out. We will never do any future business with Victory Auto Group. We completely regret purchasing this vehicle (at top dollar too). Talk is cheap. Do your homework first. More

I called Mike, asked if I could get a car to get my wife out of hospital. He was our only hope. He said he would make a way. He did! I got back same day and he didn't even charge me! Who does that? out of hospital. He was our only hope. He said he would make a way. He did! I got back same day and he didn't even charge me! Who does that? More

This dealership is awesome they always are very attentive and very friendly. Andy the service sales person is very attentive very friendly and very knowledgeable. And the service manager is also very attenti and very friendly. Andy the service sales person is very attentive very friendly and very knowledgeable. And the service manager is also very attentive very friendly and very knowledgeable. Overall the entire jeep dealership that is Jeep Dodge Ram dealership in Ottawa Kansas as were you should buy your next vehicle or if you have any services that need to be done on your vehicle this is the place to bring it. More

Victory Ottawa recently exceeded my expectations with their commitment to service and customer satisfaction. My daughter, who is currently attending KU, needed an oil leak repair on her 2015 Jeep. Andy, their commitment to service and customer satisfaction. My daughter, who is currently attending KU, needed an oil leak repair on her 2015 Jeep. Andy, in the service department, coordinated both pick up and drop off of my daughter's Jeep in Lawrence so that I did not have to miss work to bring it in for repair. Andy and the entire team at Victory Ottawa provided exceptional five-star service! More