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Otto Cadillac

Albany, NY

4.7
1,666 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 1,666 reviews

August 23, 2023

A Professional and excellent service. Would highly recommend for all service needs. Great experience. Wouldn’t go anywhere else More

by Omaha1618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

People are great service was quick and efficient would reckomend it to anyone for there next car More

by fdflanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Crossley
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2023

We were very happy with the customer service we had and how nice we were treated. They treat their customer with respect.. More

by Dottie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

I love taking my car to Otto. I always get a wash and great customer service!!! More

by Sinquilet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

Overall experience was very positive, From the initial discussion with Dan to delivery was a positive experience. More

by tomburns1963
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

Great service good clean work very good at with keeping you up to date with the progress of your vehicle More

by petesservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2023

Great service super friendly staff always go out of the way to make sure your totally happy and satisfied More

by fsunoles7130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Crossley
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2023

I have nothing good to say regarding this dealership, nothing. Very angry. Untrustworthy. Does not accept responsibility for poor work, regarding repairs. More

by leotrotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Otto Cadillac responded

Leo, Thank you for taking the time to review our service department. I am sorry to hear that your recent visit to our service department was less than satisfactory. I would like to speak to you regarding this situation so we can come up with a solution. If you would like to reach out to me to discuss this, my information is below. Thank you for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

August 18, 2023

It was a pleasant experience. I had coffee and watched television. Whole I waited for my car to be repaired. More

by littlepinkcottage.aidonebergin
Recommend Dealer
Yes
Employees Worked With
Manager Bill
August 18, 2023

Bikl McLean knew exactly what needed to be done and was extremeky courteous i am thankful More

by richard@gemcor.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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