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BMW of West Chester (formerly Otto's BMW)
West Chester, PA
2,289 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,289 reviews
April 25, 2024
I typically have a good experience with Frank, but this time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and suggested services that he said were optional. I elected not to have some of the optional services done. When I returned home, the dashboard indicated that service was still overdue. I called Frank and he said service was still overdue because I opted out of the services. Of course I did - he said they were optional! Frank needs to be clearer about what services are required vs optional, as the car clearly thinks the services need to be done, and reminds me every time I start the car. If there is a major issue in the near future, I don't want Ottos pointing to my decision to opt out of a required service. Better communication with the customer was needed here, considering what is being paid. I hope someone reads this. More
by chrisrothe
Verified CustomerEmployees Worked With
Helpful April 24, 2024
I recently purchased a 5 series from BMW of West Chester. I have had a lot of cars, and without a doubt my experience with BMW of West Chester was the best dealership that I have ever had. Including buying t I have had a lot of cars, and without a doubt my experience with BMW of West Chester was the best dealership that I have ever had. Including buying two other BMW's from Otto's! Scott knew his product very well, the first time that the salesperson knew more about the car that I did. I would definitely buy another car from BMW of West Chester and Scott. More
by bluemas
April 24, 2024
I had an absolute pleasure working with Robert Madden on a new BMW lease. He is very knowledgeble and experienced professionally and just so delightful as a person. I have an excellent experience working wi a new BMW lease. He is very knowledgeble and experienced professionally and just so delightful as a person. I have an excellent experience working with BMW of West Chester and my loyalty to this dealship is extended to almost 20 years. Thank you! More
by ijoukova
Employees Worked With
April 24, 2024
Heather was very friendly, knowledgeable, and provided me with timely updates on the progress of the status of our vehicle in for service. The video updates from the technician working on our vehicle were e with timely updates on the progress of the status of our vehicle in for service. The video updates from the technician working on our vehicle were excellent. More
by piperrmk
April 24, 2024
I thought that everything from the greeter to the service was phenomenal. Will certainly be back. was phenomenal. Will certainly be back. More
by pbd0001
April 24, 2024
Amazing team that is very customer-service driven and focused! The entire team works to create a great experience for the purchase and service of their vehicles. focused! The entire team works to create a great experience for the purchase and service of their vehicles. More
by splambert34
April 24, 2024
Excellent service as usual. Stand behind their work and do a quality job. Heather is always on top of things. Stand behind their work and do a quality job. Heather is always on top of things. More
by DNADIN
April 23, 2024
I would highly recommend this dealership! Justice Mogano is the best sales rep I have ever dealt with! Excellent follow-up, and it gets the deal done! Justice Mogano is the best sales rep I have ever dealt with! Excellent follow-up, and it gets the deal done! More
by cmaucher
April 23, 2024
I would highly recommend this dealer to family or friends as the car buying process was effortless. Kyle helped me get into the car I was looking for and beat the deal I had on table to earn my business. I w as the car buying process was effortless. Kyle helped me get into the car I was looking for and beat the deal I had on table to earn my business. I was able to do the deal over the phone and they had the car and paperwork ready when I got there so would not waste much of my time. I would definitely purchase from this dealer again. More
by akash0623
April 23, 2024
Great experience and detailed information provided regarding needs current and future needs for my car. regarding needs current and future needs for my car. More
by sab1913
Employees Worked With
