MINI of West Chester (formerly Otto's Mini)

MINI of West Chester formlerly Otto's Mini has a fabulous and knowledgeable staff member in Michael Dixon. Three years ago our MINI was in a serious accident that sent the driver to the hosiptal and totalled and knowledgeable staff member in Michael Dixon. Three years ago our MINI was in a serious accident that sent the driver to the hosiptal and totalled the Mini. I contacted Michael one time and he took care of EVERYTHING. He checked in with my mom on her year long healing process, to ordering the new car. We did not have any stress or worries when it came to the process. Michael is one of the BEST!!! More

Disappointing Experience with Car Inspection and Repair Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to pr Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to provide detailed feedback for improvement. Last year, around June, I brought my Mini Countryman in for inspection and was quoted a significant amount for repairs, which unfortunately I was unable to afford at the time. Fast forward to March 19, 2024, I reached out to schedule the most critical repairs for my vehicle. Upon calling the dealership, I was directed to Preston's voicemail. After several attempts, I finally reached him, only to be informed that he was busy with another customer and would call me back. Despite waiting patiently for over a day and a half, I did not receive any follow-up. Upon my insistence, Preston eventually contacted me and we discussed the repairs, although I found his communication unclear and confusing. I requested that my boyfriend speak with him for further clarification, and provided Preston with his contact information for a scheduled call the following day after 2 o'clock. Unfortunately, Preston failed to reach out as promised, leading to further frustration on my end. Today, I made the decision not to proceed with repairing my car at your shop due to this disappointing experience. I understand that providing a detailed account may seem lengthy, but I believe it's essential to convey the full extent of my experience for future improvements. Thank you for your attention to this matter, and I hope that my feedback contributes to enhancing customer satisfaction in the future. Sincerely, Disappointed customer More

Was a great experience, Mike was Amazing so much we bought 2 cars, would recommend to friends and Family. bought 2 cars, would recommend to friends and Family. More

Michael worked with us to get us the car we wanted in the price we could afford. He was laid back and personable, and we really enjoyed working with him. He worked up quite a number of estimates for us on price we could afford. He was laid back and personable, and we really enjoyed working with him. He worked up quite a number of estimates for us on various vehicles so we would know exactly what we were getting into. I will recommend him to everyone. More

Mini if West Chester was a great place to purchase a car. Everyone I met during this experience was friendly, professional and accommodating. Everyone I met during this experience was friendly, professional and accommodating. More

Michael was fine as a salesperson, very helpful and efficient on this out-of-state purchase. He seemed a bit rushed when it came time for reviewing the vehicles functions and features though. I was im efficient on this out-of-state purchase. He seemed a bit rushed when it came time for reviewing the vehicles functions and features though. I was impressed with the dealer's ability to process my state's taxes and licensing transfer... although there was a significant upcharge for the service. The primary hit on the ratings is due to the condition of the car on pickup. Apparently three-days' notice was not enough for the dealer to give the car a proper detailing. The detailer had more wax on the black plastic trim work than on the paint. Further the detailer did not bother to remove any of the hard water marks from either the paint or the windows...appears the new car was sitting outside for some time. More

Thank you to Michael Dixon for his professionalism on an inquiry regarding a Mini Cooper at West Chester. He was very helpful and answered all my questions. We have purchased a Mini Cooper from Michael in inquiry regarding a Mini Cooper at West Chester. He was very helpful and answered all my questions. We have purchased a Mini Cooper from Michael in the past and hopefully a new Mini in the near future. This dealership is highly recommended! More

Michael is great! Helpful, knowledgeable, professional and friendly. He guided us to just the right car, our first Mini! The whole deal came together marvelously. Than Helpful, knowledgeable, professional and friendly. He guided us to just the right car, our first Mini! The whole deal came together marvelously. Thanks, Michael! The dealership is clean, comfortable, modern. Enjoyed looking at the cars on the showroom floor as we found what was right for us - just outside! No hard sales pressure. A good experience. More

Michael was a wonderful salesman for my wife and I buying our first Mini Cooper. our first Mini Cooper. More

Pete is an excellent salesman--helpful, friendly, and considerate. He provides the information you need efficiently, but without pressure. How many car salesmen have you ever known who would suggest th considerate. He provides the information you need efficiently, but without pressure. How many car salesmen have you ever known who would suggest that if you're not sure, maybe you should take a day or two to think about it? He says he wants the sale, but he also wants you to be happy with the car. I believe him. Highly recommended... More