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Otto's MINI - Service Center

4.8

134 Lifetime Service Reviews

305 W. Lincoln Highway, Exton, Pennsylvania 19341

134 Reviews of Otto's MINI - Service Center

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December 13, 2018

"Less Painful "

- Chickman

Although not happy to have to replace both key fobs and have them reprogrammed the service made it less painful. Loaner was great and my car was available earlier than I thought allowing me to make it to the airport in plenty of time. Everyone at Otto’s is so polite and professional and the garage is a sight to behold, so clean. Despite the pain of paying for the keys the service was great. Thanks!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charlotte Smith-Widdis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 14, 2018 -

Otto's MINI responded

Great to hear we were able to professionally and efficiently assist you to help make the best of the situation. Thank you for choosing Otto's MINI.

December 12, 2018

"Committed to making it right!"

- kim60462

Charlotte went out of her way to make things right when there was a mixup with 2 of my new tires. She came to me with an honest assessment of the situation as well as a proposed solution. I was extended every courtesy for the inconvenience, including an offer to deliver my car to me when the work was complete rather than ask me to make another trip to the service center. She even made arrangements for some personal paperwork to be dropped at my house when I realized I had left it in the loaner. I have owned many other vehicles and can say that Otto's Mini has the best customer service hands down. From the ease of online scheduling to the personal touch of having a single point of contact service provider, I can honestly recommend Otto's Mini. Thank you, Charlotte for your wonderful customer service!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charlotte Smith-Widdis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 13, 2018 -

Otto's MINI responded

We're so pleased to hear Charlotte and the Otto's MINI team worked with you so effectively in reaching the best outcome possible. Thanks again for choosing Otto's MINI.

December 10, 2018

"Courtesy"

- jess62

the service team was ready for me upon arrival, addressing by name, understood exactly what i needed, time i needed car back and had the "borrowed" car ready!! Everything went so smoothly!!!!!!! Just great people in all the departments to work with.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 10, 2018 -

Otto's MINI responded

Efficient, convenient and friendly service is our goal for you at each visit here at Otto's MINI.

December 09, 2018

"Inspection and warning light"

- Runner mom

From the moment I enter the facility until I leave, everyone I encounter is professional and friendly. Preston answers my questions and is honest. I appreciate that. The price quote that comes via text and email is useful.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 10, 2018 -

Otto's MINI responded

Excellent! Thank you for your kind words for the service delivered by Preston. We truly appreciate your business.

December 09, 2018

"Another Happy Service!"

- MiniNut

With our aging Mini, I hold my breath every year when inspection time rolls around but as usual, your professional team guided us along. Our Service Advisor, Charlotte, provided her utmost attention listening carefully to our concerns and making sound recommendations to get us through another year. We use to be loyal customers (of 14 years) of another Mini dealer but now Ottos has earned our business and we’ll go nowhere else. Thank you!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charlotte Smith-Widdis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 10, 2018 -

Otto's MINI responded

Outstanding! We're delighted to hear Charlotte and our service team were able to prioritize your service needs for a great outcome. Thanks for choosing Otto's.

December 08, 2018

"Preston’s honesty, sincerity and fairness is unmatched"

- TeamLinkins

Preston Jackson has and continues to give 100% effort whenever I bring in my Mini’s. Knowing he was at Otto’s was a driving reason that I just bought another Mini Copper. There are a lot of car choices, a lot of car dealers, a lot of car salesman, but in the end, it is the service department that you are dealing with when there’s an issue. I know I will be dealt with honestly, fairly and professionally by Preston Jackson, he is just that kind of guy. The entire team at Ottos Service is committed to make your car right and Preston is the face of that commitment. I would highly recommend having your Mini Copper serviced at Ottos Mini of Exton.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 10, 2018 -

Otto's MINI responded

It is truly gratifying to hear your kind compliments for Preston. Your confidence is priceless to us. Thank you for choosing Otto's.

December 07, 2018

"Loaner surprise "

- Whywhywgy

When I made appt no loaners available When I checked in nice young woman w glasses said she would look, asked manager, got me a great loaner, saved me time, aggrivation, and uber cost! Thanks OTTOs!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 08, 2018 -

Otto's MINI responded

Thank you for the great review! Sometimes loaners come back before we expect them to and we're glad it worked out for you!

December 03, 2018

"Customer Service"

- jeff stevens

Charlotte was terrific. She really worked with me. Kept me posted on time and cost. I felt comfortable with Charlotte and would recommend Otto's for purchasing and servicing a car!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charlotte Smith-Widdis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Pete Barcus
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 03, 2018 -

Otto's MINI responded

Thank you for your kind words for Charlotte. We're happy to hear she delivered a great experience for you. Thanks again for choosing Otto's MINI.

December 03, 2018

"Full service!"

- kellyo

Not only did they address the maintenance issue i came in for, but they also washed/vacuumed and performed a full check on my car. And when i was pressed for time, Preston expedited the process to get me back on the road within my timeframe. Great service overall!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 03, 2018 -

Otto's MINI responded

Wonderful to hear Preston was able to address your concerns so efficiently. Thank you for choosing Otto's MINI.

December 03, 2018

"Don't dread the dealer!! "

- greenMINI

I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 03, 2018 -

Otto's MINI responded

Awesome! Thank you for the compliments! Integrity and trust are very important to us - customer care is built on them.

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