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Otto's MINI - Service Center

4.7

304 Lifetime Service Reviews

305 W. Lincoln Highway, Exton, Pennsylvania 19341

305 Reviews of Otto's MINI - Service Center

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January 26, 2020

"Great Experience from Start to Finish"

- nancerweber

The whole experience is great from start to finish. Everyone was kind and attentive and couldn't have been more helpful. Preston and many others who attended to me (and my Mini) were fantastic.

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Recommend Dealer
Yes
Employees Worked With
January 25, 2020

"Excellent customer service. They were all talking to me..."

- Emma

Excellent customer service. They were all talking to me and making me feel comfortable. Asked me if I needed anything multiple times. Service was fairly quick as well.

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Yes
Employees Worked With
January 24, 2020

"The service I receive from Otto’s Mini is the biggest..."

- BADGERSBASEBALL72

The service I receive from Otto’s Mini is the biggest reason I don’t want to shop anywhere else for a car. Thank you.

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Yes
Employees Worked With
January 24, 2020

"Preston Jackson is the greatest!"

- suezque

Preston is always makes the visit worthwhile. He answers all of my questions. He is one of the reasons I come here. The service warranty is one of the reasons I drive a Mini. Since it was too cold for you to wash my car, I will return on a much warmer day.

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Yes
Employees Worked With
Jan 24, 2020 -

Otto's MINI responded

Outstanding! Great to hear you have enjoyed working with Preston. We look forward to seeing you for a car wash soon!

January 22, 2020

"Always a pleasure to work with Preston! It is one of the..."

- cabri1312

Always a pleasure to work with Preston! It is one of the reasons I will be staying with Mini for my next car purchase. The extended warranty has been a bonus. Thanks so much for your prompt response when I have needed service and working with me to resolve any service issues. Thanks! Cindi Abribat

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Yes
Employees Worked With
Jan 23, 2020 -

Otto's MINI responded

Outstanding! We're so pleased to hear you enjoy working with Preston and he has been able to assist you so efficiently. Thank you for choosing Otto's MINI!

January 17, 2020

"Preston was great"

- DaveB

Helped answer all my questions, took care of the service i needed on a dent/scratch and oil change/emissions, I like this dealership and the mini ownership experience

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Yes
Employees Worked With
Jan 17, 2020 -

Otto's MINI responded

Thank you for your recognition of Preston and our service team. We're pleased to hear we were able address your needs so effectively. Thanks again for choosing Otto's!

January 16, 2020

"CURTEOUS AND COMPITANT SEVERICE"

- oceanlady64

THE SERVICE I RECIEVED ON MY MINI WAS VERY COURTEOUS AND COMPITANT. I HAD TO WAIT FOR THE CAR AS I LIVE FAR AWAY FROM A MINI DEALER/SEVICE DEPO. PRESTON KEPT US UP TO DATE AND MADE OUR EXPERIENCE RELAXING AND WITH NO STRESS. HE CONTINUALY FOUND US THROUGHOUT OUR WAIT TO LET US KNOW WHERE THEY WERE WITH THE PROCESS AND HOW MUCH LONGER IT WOULD BE. I WILL DEFINALTY BE RETURNING AND HIGHLY RECOMEND THERE SERVICE DEPARTMENT THANK YOU FOR YOUR CONSIDERATION PRESTON..... EMMA/WAYNE

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Yes
Employees Worked With
Jan 16, 2020 -

Otto's MINI responded

Outstanding! Its great to hear Preston was able to deliver an efficient and informative service visit for you. We look forward to seeing you next time. Thank you for choosing Otto's !

January 10, 2020

"Preston is the GOAT!"

- AC

Ever since Preston became my service associate way back in Exton, and now in West Chester, I've been spoiled. He's friendly and accommodating and go the extra mile.

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Yes
Employees Worked With
Jan 13, 2020 -

Otto's MINI responded

We're delighted to hear you have enjoyed working with Preston. Thank you for servicing with us here at Otto's!

January 09, 2020

"Ripped off"

- Mikegort2367

All was fine, except technician I spoke to regarding rental car given to me failed to listen, this ended in me being charged $20 for gas I did not use. I drove 90 miles. Car was given to me half full and slip marked as 3/4 full. I put 3 gallons in. I told all this to technician. Then charged to fill the tank, I drove 90 miles, how could I have used 7 gallons either way. Very disappointed.

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Yes
Employees Worked With
Other Employees : Various unnamed technicians
Jan 10, 2020 -

Otto's MINI responded

Thank you for your feedback. Please accept our apologies for the apparent oversight of our attendant concerning the fuel level reading. We will promptly refund the $20 charge. Thank you for bringing your concerns to our attention. Your satisfaction is very important to us.

January 07, 2020

"I really wish I could give Preston and Ottos more than 5..."

- jnhWilmington

I really wish I could give Preston and Ottos more than 5 stars. I came in, early on a Saturday, with no appointment and a flat tire. I left, just a couple hours later, with everything fixed and every little detail and need cared for. Their approach couldn’t have been any more professional. Thank you very much.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Patricia (?) who was a clear and friendly phone contact.
Jan 08, 2020 -

Otto's MINI responded

It is gratifying to hear Preston and our service team were able to assist you so efficiently with your unexpected service needs. Thank you for choosing Otto's MINI!

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