Ourisman Hyundai of Bowie - Service Center

I have had a miserable experience every time I have to come to this dealership. The first time, the sales person forgot to do some required check on my new car he sold me. It was his fault for not complet come to this dealership. The first time, the sales person forgot to do some required check on my new car he sold me. It was his fault for not completing his paperwork, and asked me to do him the favor of bringing it in the next day so he could do it. He knew I was coming, he was suppose to meet me there and get me on my way. He said it would only take about 15 minutes. I ended up waited for TWO AND A HALF HOURS in the Service department because they forgot about me. The next time I came to the dealership was for my first oil change. I had an 8:30 a.m. appointment. They clearly have no concept or appreciation of what an appoint is, because they said to me “there are a lot of cars ahead of you, so it’s going to be about a 2 hour wait.” Three hours later I was on my way. They don’t even apologize to you for wasting so much of your time. The next time I needed them, I had a nail in my tire and needed a repair. Again, the excuse was an “extensive backlog”. They actually suggested to me that I drop the car off for 3-5 days while they took care of their backlog!!! To have a tire repair done! I am seriously searching for another option as far as the rest of my car’s maintenance will go. I hate this dealership. They are unwelcoming, they treat you like you’re cattle and an inconvenience to them. It is, by far, the WORST dealership I have ever been to in my adult life. More

I have been calling for two weeks and no one has returned my call in two weeks. I had my vehicle towed to this location, I spoke to someone the first day that it arrived and haven’t not been able to speak wi my call in two weeks. I had my vehicle towed to this location, I spoke to someone the first day that it arrived and haven’t not been able to speak with someone since. More

AS always, my experience was great. Janae was awesome and very knowledgeable. She kept me informed regarding the service of my vehicle and explained the few small things that the technicians found while perf very knowledgeable. She kept me informed regarding the service of my vehicle and explained the few small things that the technicians found while performing my oil change and inspecting my vehicle. I am very grateful to have such a wonderful team of people available to ensure my vehicle is running in tip top condition. More

Had a great experience with the valet service. They came and picked up both our G80 and GV70 for service, and returned both the next morning. and picked up both our G80 and GV70 for service, and returned both the next morning. More

Everything was done as expected and in time. I also loved the fact that they paid for my shuttle to drop me home and pick me back up when my car was ready! Wonderful experience! the fact that they paid for my shuttle to drop me home and pick me back up when my car was ready! Wonderful experience! More

The great customer experience continues to this day since I purchased my Genesis G70 at Ourisman Bowie over a year ago. The people are friendly and the Genesis Valet Service continues to be a fantastic. I hi I purchased my Genesis G70 at Ourisman Bowie over a year ago. The people are friendly and the Genesis Valet Service continues to be a fantastic. I highly recommend them to friends and family looking to check out Hyundai and Genesis vehicles. More

Good service from check in through to checkout- waiting area was pleasant and coffee was great. Many thanks area was pleasant and coffee was great. Many thanks More

I have always gotten good service from the service department. Shavon is exceptional. On the ball and always asks if there is anything else she can do. Always a pleasure to deal with her. department. Shavon is exceptional. On the ball and always asks if there is anything else she can do. Always a pleasure to deal with her. More

THE YOUNG LADY SHAVON WAS VERY HELPFUL!!!!!!!!!!!! AND POLITE. I SPENT OVER $4000, IN THE PAST MONTH GETTING MY CAR SERVICE UP TO DATE. BUT I'M NOT NOT HAPPY WITH THE SERVICE. FIRST WENT TO GET IN MY POLITE. I SPENT OVER $4000, IN THE PAST MONTH GETTING MY CAR SERVICE UP TO DATE. BUT I'M NOT NOT HAPPY WITH THE SERVICE. FIRST WENT TO GET IN MY CAR AND THE PLASTIC WAS STILL ON MY SEATS. NO CAR WASH....... AND THE VERY NEXT DAY MY TRUNK IS NOT OPENING FROM THE INSIDE OR MY SMART KEY WITHOUT USING MY KEY. MY ALIGNMENT IS STILL PULLING TO THE SIDE AND THIS MORING WHEN TO OPEN THE HOOD OF THE CAR AND THE LATCH IS NOT STAYING OPEN. I'M NOT SURE WHAT HAPPEN!!!!!!!!!!! ALL THOSE THINGS WERE WORKING BEFORE I CAME TO THE SHOP. KINDA DISAPPOINTED. BUT I HAVE AN APPOINTMENT OF FRIDAYS. I'LL SEE WHAT HAPPENS. More

Even though it was very busy when I dropped my car off Shavon kept me updated the entire time. Had to order the part which meant coming back. I was pretty sure that would be the case. She told me it would Shavon kept me updated the entire time. Had to order the part which meant coming back. I was pretty sure that would be the case. She told me it would take awhile, and better to leave the car. I did. While dropping it off I found a tear in the rubber gasket around the door. Without hesitation she said, “We’ll take care of it.” When I came to pick it up they were super busy. My car is brought up and Shavon is driving. She didn’t want me to wait any longer. She is awesome. More