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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,329 Reviews

1,329 Reviews of Ourisman Lexus of Rockville - Service Center

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June 02, 2021

Justin was my advisor. Excellent people skills. Justin was very pleasant and kept me informed while I waited. Looking forward to my 25,000 miles service with Justin being my advisor. More

by CLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, Gabriela Ramos
Jun 02, 2021 -

CLR responded

Continue to provide good service and pleasant advisors like Justin.

Jun 02, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear Justin was able to provide a seamless service visit. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Thanks for choosing Ourisman Lexus of Rockville. Drive safe!

Jun 02, 2021 -

CLR responded

Thank you for providing good service to your customers. Keep up the good work!

May 31, 2021

Outstanding service, as always. Shawn Solan went above and beyond to make sure my ISF was properly taken care of. I have frequented many luxury dealerships over the years and the experience that Shawn fac More

by CarFanatic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Solan
Jun 01, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the positive feedback! We're so happy to hear that the Ourisman Lexus of Rockville service team has always gone above and beyond to care for you and your Lexus IS F. It is our honor and pleasure! Safe travels and see you next time!

May 30, 2021

The employees at Lexus of Rockville are very courteous and professional. I always have a quality, pleasant experience when I come for service. Keep up the good work. More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Jun 01, 2021 -

Ourisman Lexus of Rockville responded

Mel - It means a lot to hear that you've received consistently excellent service from our Ourisman Lexus of Rockville team. Thank you so much for being a loyal customer! We look forward to serving you next time.

May 27, 2021

In my eight years with this dealership, my service / maintenance visits are always a pleasure. All who I interact with are always courteous and professional. More

by j.mccray77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
YK
May 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Ourisman Lexus of Rockville, and we are grateful for your returning business. We look forward to your next visit!

May 26, 2021

Ourisman of Rockville performed nice work and did the work within the estimated time. The car was also washed and cleaned. The price for rotating the tires and changing the windshield wipers was a bit More

by Joe Schantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriela Ramos
Jun 01, 2021 -

Ourisman Lexus of Rockville responded

Joe, thank you for taking the time to leave us this review and feedback. We do strive for competitive pricing, and I would be more than willing to speak with you directly about what happened during your visit and ensure that we clear up any confusion about the cost. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

May 26, 2021

Excellent first service with Osborne. Looking forward to future visits. End end end end end end end end end end end end end end end More

by Ljmartinkovics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne
May 26, 2021 -

Ourisman Lexus of Rockville responded

We were so happy to welcome you to Ourisman Lexus of Rockville! Thank you for your business and your kind review of our team. We look forward to seeing you again down the road!

May 25, 2021

Attentive, keep you posted in the progress of the service, and making sure you are completely satisfied. Excellent quality service. Nice complimentary valet service given. More

by LF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
May 25, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 25, 2021

I scheduled a pickup and return of my vehicle for service. A few days before the scheduled date, I called to confirm but the service department had me dropping off my vehicle. That error was immediat More

by RicardoHa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
May 25, 2021 -

Ourisman Lexus of Rockville responded

Ricardo, thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 25, 2021

Dealing with Lexus Service center is a breeze, absolutely everyone is super friendly, courteous, genuinely willing to help and listen. Thank you so much guys! More

by ET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 25, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back next time!

May 25, 2021

Excellent service! Really friendly and attentive. Plenty of people working and took my car right away. Making an appointment was easy. Drop off and pick up ran really well. More

by Cdiamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 25, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

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