Ourisman Lexus of Rockville - Service Center

2019 Lexus UX200 - SIDE AIR BAGS MALFUNCTION Ourisman has had my vehicle for 5 months and has not had corporate complete a review for malfunction of the side air bags. Dealership has been very u Ourisman has had my vehicle for 5 months and has not had corporate complete a review for malfunction of the side air bags. Dealership has been very unprofessional in trying to lay off the responsibility of this malfunction back to the owner. Dealership is now pressuring the owner to have the vehicle removed before the evaluation by corporate can be completed. This dealership deserves a 0 rating. Beyond painfull dealing with Ourisman Lexus of Rockville and Corporate Lexus. More

Lousy Service Since Ourisman took over ownership of Lexus of Rockville, the dealership has become the worst in the area. One example: Our NX was due for service, a Since Ourisman took over ownership of Lexus of Rockville, the dealership has become the worst in the area. One example: Our NX was due for service, and we scheduled it for pick up at and return to our home. The “valet” showed up 2 hours late, which meant we had to wait for him. After the service was completed, we received a call saying the car was ready and would be delivered back to our house. Three hours after the call, we still do not have the car. When I called the dealer, I was told they did not know whether the car was on its way back to us or still at the dealership. So we have no car, and no idea where it is. I will never use this dealer again. More

I have owned Lexus cars for over a decade. Several of which were purchased at the Rockville location. I purchased a extended warranty for my 2018 Lexus 500 last car. 4 years and 50k miles. That included which were purchased at the Rockville location. I purchased a extended warranty for my 2018 Lexus 500 last car. 4 years and 50k miles. That included paint, Engine and tire extended warranty. I called to have a tire replaced due to a puncture. It was it within six months of a replacement due to a recall. The service tech was so rude and stated that I had no cause for the tire to be replaced by them. He never asked my name or what the circumstances were behind the issue other than to state thatI did not qualify for a new tire for the hundred thousand dollar car I purchased with additional warranty. I will never go back to Lexus of Rockville for a car purchase or service. Further the service manager and never returned my calls which is unforgivable given the expense of the car and my dedication to the Lexus product. This occurred February 5, 2020. Shame on the Lexus of Rockville for insulting a long-standing client and refusing to do what I paid for with a tire replacementg The manager called and we settled the matter amicably and I’m grateful for their interest in doing so and I give credit to the service manager for calling out the employee who clearly didn’t understand that my car was under warranty for a tire replacement. More

Awesome Service! Lexus of Rockville took care of my Moms 08 RX400h. Specifically Michael Parker! He kept me informed every step of the way. Im a Huge Acura guy but i t Lexus of Rockville took care of my Moms 08 RX400h. Specifically Michael Parker! He kept me informed every step of the way. Im a Huge Acura guy but i think I know what my next car is going to be! Kudos to everyone at Lexus of Rockville. Thank you for the great service!!! More

No Service! I bought my Lexus RX from Lexus of Rockville and was servicing it there since 2008. This was my fist time dealing with them since Ourisman bought Lexu I bought my Lexus RX from Lexus of Rockville and was servicing it there since 2008. This was my fist time dealing with them since Ourisman bought Lexus of Rockville. I received NO Servcie.. twice...My Lexus installed battery died last week. I called Lexus 3 times, talked to customer service 3 times within 3 days, twice was transferred to service managers/advisers voice mails and left messages, and once spoke to someone who promised the service manager would call me back. Result: I received ZERO calls back. I have waited for 3 days after the last call. Then went to COSTCO, bought a new battery and installed it myself. Their new NO service went further. I made an appointment for a 5K service and noted I wanted to take a loaner. When I bought my car there they told me a loaner would be always available when I bring my car for service if I made an appointment. I was always been able to get a loaner. One time many years ago my appointment was on the holiday and they ran out of loaners, so they took customers to a nearby Enterprise car rental and gave us loaners. I always schedule my appointments between 8 am and 9 am, as I did this time. When I drove it, the adviser who met me said they had no loaners available and I could stay at the dealership and wait for service to be completed or I can leave. He did kindly suggested (this is why there is 1 star for this review) that I should bring my car either between 5:30 and 7 pm or before 7:30 am if I want to get a loaner. Bottom line, I received NO service twice in the past 10 days. Service is very dealerships make their money. Service is where Lexus brand is known for. Service is very other luxury brands now have valet service and bring the loaner to your home, take your car and bring it back after service is done. I have 2 other luxury cars of different brands, and lately they both stepped up their service, but NOT Lexus, and it seems NOT Ourisman Lexus of Rockville, I am very disappointed, especially now, that I was looking to purchase 2020 Lexus RX when it goes on sale, but I guess I may not be purchasing it. More

Minimal down time I work close so I drop off my car for service and get a ride to work. Staff is very friendly and efficient. I have used their service often. I work close so I drop off my car for service and get a ride to work. Staff is very friendly and efficient. I have used their service often. More

Happy with service Was able to go about my day while my car was being serviced. No waiting at dealer. Car pricked up and returned to my home. Was able to go about my day while my car was being serviced. No waiting at dealer. Car pricked up and returned to my home. More