Ourisman Lexus of Rockville - Service Center

Professional,pleasant service personnel,especially Jimmy who wer very helpful and accommodating. I am loyal to Orssmaan Lexus who wer very helpful and accommodating. I am loyal to Orssmaan Lexus More

My sales rep is the best reason for my return visits to Lexus of Rockville. Mike Jankowitz explains everything to me and answers any questions I have in a very satisfactory way. Lexus of Rockville. Mike Jankowitz explains everything to me and answers any questions I have in a very satisfactory way. More

Justin did a terrific job. Have bought/leased numerous cars through Seth. Will be back. Have bought/leased numerous cars through Seth. Will be back. More

Brad was courteous, professional, and provided excellent service. I will be reaching out to him for future appointments. Thank you! service. I will be reaching out to him for future appointments. Thank you! More

Justin was polite on time and did the service we discussed he gave me reports discussed he gave me reports More

Did not have to wait for intake, was called before extra work was done, delivered the finished product within my time frame. Courteous and professional work was done, delivered the finished product within my time frame. Courteous and professional More

This was my third visit to Ourisman for routine service on my 2023 RX 450h.As with the prior visits, I couldn’t ask for more. The valet picked up my SUV at the appointed time and returned it when the servi on my 2023 RX 450h.As with the prior visits, I couldn’t ask for more. The valet picked up my SUV at the appointed time and returned it when the service was completed. Couldn’t be easier to get service. Getting an appointment is simple. Everyone I’ve dealt with has been very professional and friendly. If you’re considering buying a Lexus or having one serviced, this is a go to dealership. More

I have buying cars from Lexus of Rockville for several years. I keep returning to that dealership because of the way I am treated by the associates. I always ask for Jim Baker, my service advisor. Not onl years. I keep returning to that dealership because of the way I am treated by the associates. I always ask for Jim Baker, my service advisor. Not only is he so efficient, but he treats me like a friend. Bernie Kitt, the technology advisor is amazing. He has helped me understand the newest features and always comes over to say hello if he sees me in the waiting room. Last, but not least is Jesse, a manager. I bring my Cavalier King Charles Spaniel with me to appointments. My Sophie adores him and basks in his kindness and attention. I enjoy my appointments so much because not only is my car kept in great shape, but I can interact with these wonderful men. More

Justin, service advisor was hands down the best with customer service, knowledge and great communication. Called with the estimate, kept me abreast of the status of my vehicle and made getting a loaner customer service, knowledge and great communication. Called with the estimate, kept me abreast of the status of my vehicle and made getting a loaner seamless. More

I brought my auto in for a problem with the engine light appearing. The mechanic checked everything and gave me a list of items that needed attention. I was leaving on a trip and made an appointment to brin appearing. The mechanic checked everything and gave me a list of items that needed attention. I was leaving on a trip and made an appointment to bring it in for service when I return. More